Amazing help by Beth in MK. We have a family a family member needing specialist support with dementia. Handled with care and empathy. Vodafone should be proud of Beth.
Company replied
Location
Switch location70 Midsummer Arcade, MK9 3BB Milton Keynes, GB
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See what reviewers are saying
Popped into store to replace my handset. Been dealing with Alex for the last few years for handset and airtime contracts, easy every time! Couldn’t recommend going into store more than doing it online... See more
Company replied
Avril was polite, friendly & made me feel confident that she was aiming to find me a deal that was best suited to my needs. She pointed out that all our contracts were overdue for renewal without bein... See more
Company replied
Staff Boldi was very patience and professional with us, i would give him 5 star for that.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Milton Keynes
Written by the company
Contact info
70 Midsummer Arcade, MK9 3BB, Milton Keynes, United Kingdom
4.8
Excellent
207 reviews
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Kai was such a helpful Tech Wizard !
Kai was such a helpful Tech Wizard !! Really easy service, very straightforward. Overall pleasant experience.
May 21, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Henry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Milton Keynes
Hey Harley,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We were served Avril
We were served Avril, very friendly and kind. She listened intently and went the extra mile to really help us. She has great humour and very warm presence about her. Any concerns we had she did her best to deal with. Best service I have received in my whole life.
May 13, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Qerranso,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Avril was very professional, kind and helpful
Avril was very kind and helpful!
Thank you so much for everything!
An excellent service and very professional person!!!
Thank you!
May 12, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Tyka,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Milton Keynes
Hey Ed,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Caitlin is a star!!
Incredibly helpful, knowledgable and friendly service from Caitlin Cuellar in the Milton Keynes store!
April 30, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Julie,
Thanks for the lovely review and fantastic support for Caitlin Cuellar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The most friendly and professional…
The most friendly and professional service. A credit to Vodafone.
April 25, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Richard,
It's wonderful to hear such positive feedback from you! We truly appreciate it.
Should you need any assistance, feel free to reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Staff were very helpful and polite done…
Staff were very helpful and polite done a terric job
April 25, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Chris,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
The team in the Milton Keynes store are…
The team in the Milton Keynes store are amazing, we had 2 phones that needed to be setup and the guys did it so smoothly we could have never done it without there help
April 25, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Colin,
Thanks for the lovely review and fantastic support for Milton Keynes store.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Avril helped me get my first contract
Avril helped me get my first contract! Amazing lady and could not of been more helpful. She brightened my day with how she greeted me and made me welcome. She made sure that I had the right contract and made sure I understood everything.
April 5, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Joshua,
We really appreciate your wonderful review and the amazing support for Avril.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Worst Broadband provider in UK
****PLEASE PLEASE AVOID VODAFONE FOR BROADBAND SERVICE****
I moved my Home Broadband to Vodafone from SKY, biggest mistake i did.
Even 1* rating is more.
I have worst broadband experience in last 12 years
We have highest 900 Mbps Vodafone broadband at home.
Within 2 nd month of switching Vodafone, Internet outage started, it happend 3 times in 2 conseative weeks (more than 24 hrs).
Internet outage so frequent, we did not had any Internet for more than 48 hrs.
Even though my repeated request to Vodafone customer care issue was not sorted.
Yesterday Internet outage was more than 24 hrs, Vodafone customer care promised that it will get sorted out within 24 hrs and booked Cityfibre Engineer to sort it out.
I waited from morning 8-12 PM no show from Vodafone/Cityfibre Engineer, customer care person informed later that Engineer visit is rescheduled between 1PM to 5PM , again no Show.
Vodafone customer care person called around 3PM to inform that it again Engineer visit is reschedule to next day.
Horrible and Pathetic Customer care.
Since I work from home lost 2 days billing.
I immediately called other Broadband Services provider to switch.
Even though switch new service provider is expensive but I had no choice left.
I would recommend everyone who are planning to Switch to Vodafone think twice before switching.
Its worst company for Broadband and Customer service, avoid it any cost
April 4, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Kash,
We sincerely apologize for the challenges you've faced regarding our Broadband speed and customer service. At Vodafone, our goal is to provide exceptional support to all our customers, and it is disappointing to learn that we fell short of your expectations during your recent interaction. Your feedback is invaluable, and we will use it to improve our services and prevent similar issues in the future.
If the issue continues or gets significantly worse, please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
I was attended to by Avril
I was attended to by Avril, sales adviser at the Center Milton Keynes. Exceptional customer service, she took her time to explain in details, answering my questions and providing clearance and more information where I needed it.
Lovely lady with a great smile. Big shoutout to her.
March 24, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Jumoke,
Thanks for your review for Avril. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Avril was fantastic dealing with our…
Avril was fantastic dealing with our problems .she was really patient and very understanding of the situation .many thanks for everything . Will be very happy to visit Vodafone in mk again .
March 21, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hello Geoff,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Avril.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great temp broadband solution
I was having a nightmare with house moving dates and had cancelled my broadband too early!
I went into MK store and Kai very kindly helped me out, on 2 separate occasions with a temporary 5g router which worked like a dream. Really grateful for the quick and friendly support.
March 20, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Stella,
Thanks for your review and kind words. If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.
Thanks again,
Vodafone Social Media team
Avril was very helpful thank you :)
March 15, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Katy,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Poor service in MK center
The sales woman has no intention to explain or sell the product we have requested in MK center 10:30 AM today , lethargic behaviour .
March 15, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Vinoth,
We're sorry to hear about this recent experience, this isn't what we want for customers. Please feel free to reach out to us with any unresolved concerns via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Avril was a star in the Vodafone shop…
Avril was a star in the Vodafone shop in mk. Thank you. Highly recommend
March 15, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Mrs A,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Positive experience
I came in for a new phone. Avril was very friendly and helpful. She knew about the phones, the deals and explained everything very very clearly.she was patient with me whilst I made a decision and I left very happy
March 8, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Ed,
Thanks for your review for Avril. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
I went into Vodafone Milton Keynes to…
I went into Vodafone Milton Keynes to upgrade my iPhone 13pro and Avril assisted me in doing this. Unfortunately, there was a problem with my old phone and I was unable to carry out the upgrade due to the problem. Avril managed to sort the problem for me which meant me returning the following day. Avril did a fantastic job in sorting this for me and did a great job in explaining everything.
March 4, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi John,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great experience
Great experience, staff were very friendly, gave me all the information I required to make an informed decession, helped me compare the offeres with my existing provider's tarrif. My experience could not be any better.
March 2, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Shayan,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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