Avril was excellent. I had an unsatisfactory experience with online customer service but Avril quickly got me sorted out and restored my faith in Vodafone. A real pleasure to deal with and a true asse... See more
Company replied
Location
Switch location70 Midsummer Arcade, MK9 3BB Milton Keynes, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing help by Beth in MK. We have a family a family member needing specialist support with dementia. Handled with care and empathy. Vodafone should be proud of Beth.
Company replied
Popped into store to replace my handset. Been dealing with Alex for the last few years for handset and airtime contracts, easy every time! Couldn’t recommend going into store more than doing it online... See more
Company replied
Avril was polite, friendly & made me feel confident that she was aiming to find me a deal that was best suited to my needs. She pointed out that all our contracts were overdue for renewal without bein... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Milton Keynes
Written by the company
Contact info
70 Midsummer Arcade, MK9 3BB, Milton Keynes, United Kingdom
4.8
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience, staff were very friendly, gave me all the information I required to make an informed decession, helped me compare the offeres with my existing provider's tarrif. My experience could not be any better.
March 2, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Shayan,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Boldi - Great Service !
Boldi, super helpful. I wasn’t rushed. Was a toss-up between two phones and he made sure I could touch/feel both phones to see what felt right in the palm of my hand.explained everything. Happy with him/the shop.
Read the contract people tho, Vodafone add SecureNet and you have to opt-OUT. V underhanded from Vodafone.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Sonny,
Thank you for your review. Just to advise, it's made very clear that you need to opt out of Secure Net after the first three months free trial if you don't want this attached to your line. You're also sent text messages at the end of each month to advise that your Secure Net trial will be ending and how to cancel this if you'd like to opt out. You're able to do this at any time via the Secure Net portal here: https://securenet.vodafone.co.uk/.
If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Caitlin at Milton Keynes Branch
We were served by Caitlin at Milton Keynes Centre branch. She has seen us twice for sim only and upgrade . She is such an asset to the vodafone branch. I stayed with vodafone just because she made it so easy for me everything. Thanks so much
February 23, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi. Thank you for your review for Caitlin. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex great manager
Alex great manager, sorted out all my problems and offered great advice and deals
February 11, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Beth in Milton Keynes is officially…
Beth in Milton Keynes is officially better than Apple at solving iPhone issues… she is a star and a credit to Vodafone… thank you
February 11, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Martin. Thank you for your review for Beth. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
helpful upgrade…
Really friendly and helpful on upgrade after an initial complaint.
February 7, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Chelsea. Thank you for your review. Minus the complaint made, It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Milton Keynes
Hi Kayleigh. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Avril at the Milton Keynes branch was…
Avril at the Milton Keynes branch was extremely accommodating today. Very friendly and polite. Thank you
January 4, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
The service is wonderful and courteous
The service is wonderful. Staff very friendly. Alex went all the way. It's affordable and good network coverage no hiccups.
January 2, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Rodney,
We really appreciate your positive feedback. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
It is a good network provider
It is a good network provider, reliable and affordable. The staff is very helpful. Their coverage is great. Great service from Alex, kudos
January 2, 2025
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Clarah,
Thanks for the great feedback, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service sorting out my mums phone
Great service sorting out my mums phone
December 5, 2024
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hello, Jerry,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
We just saw Sunny and he helped us…
We just saw Sunny and he helped us setup everything on our phone, truly needs a medal amazing person
December 4, 2024
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Reinhart,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Exceptional Service at Vodafone
Exceptional Service at Vodafone – Highly Recommend!
I recently upgraded my phone service at Vodafone, and I couldn’t be more impressed with the level of service I received. From the moment I walked in, the team was incredibly welcoming, attentive, and knowledgeable. They took the time to understand my needs, answered all my questions thoroughly, and helped me select the perfect plan and phone upgrade.
The entire process was smooth and efficient, and I felt genuinely valued as a customer. It’s clear that Vodafone’s staff are well-trained and passionate about providing excellent service. They went above and beyond to make sure I was satisfied with my choices and walked me through all the features of my new phone.
I left feeling confident and excited about my upgrade. I highly recommend Vodafone for anyone looking for great service and a seamless experience. Kudos to the amazing team for making this such a positive experience!
November 16, 2024
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Scott,
Thank you for taking the time to leave us a 5 star review! We're happy you had such a positive experience with us when upgrading to your new phone and thank you for the recommendation as well.
Congrats on the new phone.
Thanks,
The Vodafone Social Media Team
Disappointed
It is so bad service the signal is bad every at city centre, all my friends straggling to hear me always there is problem also the internet hung up a lot, am regret it paying all that money for bad services, I’ve got one year left I will definitely leave forever 👎🏻
November 15, 2024
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Ash,
Please can you check the area you are facing issues in on our Network Checker as we may have some upgrades or network issues affecting the area - https://vodafone.uk/46pRkcx.
Thanks,
The Vodafone Social Media Team
Helpful and kind
November 10, 2024
Unprompted review
Reply from Vodafone UK - Milton Keynes
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Avril was very patient and helpful
Avril was very patient and knowledgeable.
A very member of staff.
November 9, 2024
Unprompted review
Reply from Vodafone UK - Milton Keynes
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Had a great experience at vodafone…
Had a great experience at vodafone store. Avril guided me so well and she was so polite. Had my agreement done.
November 5, 2024
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Rehmat,
Thanks for taking the time to write such a great review! We're delighted that Avril was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing team
Just got my upgrade done in Milton keynes and as always Boldi is amazing. Excellent team always makes me happy to come to this store
October 30, 2024
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Vilcu, It's great to see our team in Milton Keynes are always so welcoming and helpful 😊
Thanks for your lovely feedback, Vodafone Social Media Team
Avril was amazing
Avril was amazing. Very knowledgeable and helpful, kind and patient with my elderly parents.
October 19, 2024
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Bryony,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and thank you for the feedback about Avril.
Thanks,
The Vodafone Social Media Team
Great visit!
Great service in the Milton Keynes store with Avril. She gave me a range of options and explained everything in detail and clearly.
October 12, 2024
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Jess,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.