Vodafone UK - Neath Green Street Reviews 

151
TrustScore 5 out of 5

4.9

4 Green Street, SA11 1DR Neath, GB


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Rated 5 out of 5 stars

Very good experience getting my son his first contract mobile. Both Connor and Scott were extremely patient and informative. Excellent service through out. Nice to see happy staff.

Company replied

Rated 5 out of 5 stars

Called into Neath Vodafone today for advise on how to stop my daughter browsing 18+ contect on her mobile (I'm not a very technical person). such amazing.. helpful and friendly staff nothing is to mu... See more

Company replied

Rated 4 out of 5 stars

My reason for going into the shop was because my Broadband Contract was about to expire. I only had to wait a few minutes to be seen and the young man who helped me was very helpful, friendly, eff... See more

Company replied

Rated 5 out of 5 stars

Karl and Ralph from your Neath store provided excellent service last Thursday 12 sept. They gave us invaluable help to resolve quite a complex problem. Nothing was too much trouble and they had endle... See more

Company replied


Company details


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  • 4 Green Street, SA11 1DR, Neath, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

151 reviews

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4.9

All reviews

(151)

40,969 reviews in the last 12 months

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Rated 5 out of 5 stars

Scott was professional

Scott was professional, he dealt with me and I'm not the smartest with mobile. So thank you. Pat

July 11, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Trishaws,
Thanks for the lovely review and the fantastic support you’ve shown for Scott.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

We called in to the vodafone shop in Neath today where we spoke to someone to find out if our contract was at an end. To be truthful we didn't get a good response from the person we saw who was hidden behind a screen. We were just about to leave when we saw Scott who we had spoken to previously about my partner's phone. He had given excellent advice and set up a new contract. He immediately recognised us and came over and shook our hands. We chatted and explained what had happened with the man we had been talking to. He took us over to his work station and advised us on what our options were. He told us about special offers available to us at this time. The outcome of this was that we ended the contract we were in and a new one was set up with a new device. He was so helpful and explained everything to us step by step. We had a good chat and a laugh aswell. He was so friendly and reassuring. We left the shop happy and more than satisfied with what we had achieved. I would recommend Scott to anyone. No one could have been more helpful. Thank you Scott. We hope you never leave!!

July 4, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Paul,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks matt for helping me out with my…

Thanks matt for helping me out with my home broadband ! Families happy with jt

June 18, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Rosemary,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks Scott for the help

Thanks Scott for the help! Great to have good service in shop as I was nervous to change my phone! I'm so happy thank you

June 29, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Joanna,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Connor

Great service from Connor! Thanks for helping me swap to mynew s26

Best wishes

June 29, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Ken,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good experience …

Very good experience getting my son his first contract mobile. Both Connor and Scott were extremely patient and informative. Excellent service through out. Nice to see happy staff.

June 29, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Chezab,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went into upgrade and Scott the store…

I went into upgrade and Scott the store manager helped me through the process of getting a new device! I love my new s26+

June 6, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Gary

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks scott for helping me out

Thanks scott for helping me out! Loking forward to saving money!

May 15, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Diane,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just a huge thanks to scott and the…

Just a huge thanks to scott and the team for helping us all out

May 13, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor and the team were great

Connor and the team were great, thanks for helping out!

May 13, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Daniel,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from both…

Excellent customer service from both Scott and Matt, thanks for helping me with picking a package for my trip to Australia

April 22, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks Ben for sorting out my son's…

Thanks Ben for sorting out my son's apple juiced phone!

April 16, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Mark,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went to see Matt today who helped out…

Went to see Matt today who helped out massively with my Phone and plan. He answered all my questions and was fantastic to speak to someone with good knowledge. Great asset to Vodafone! Thanks Matt

April 2, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with my new phone thanks…

Very happy with my new phone thanks scott

March 27, 2026
Unprompted review
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Reply from Vodafone UK - Neath Green Street

Hey Richard,

Thanks for the lovely review and fantastic support for Scott.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was good service from the new member…

It was good service from the new member of the team Ben, would recommenced

March 23, 2026
Unprompted review
Vodafone UK - Neath Green Street logo

Reply from Vodafone UK - Neath Green Street

Hey Huw,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was great helpful with fixing my…

Scott was great helpful with fixing my device

March 16, 2026
Unprompted review
Vodafone UK - Neath Green Street logo

Reply from Vodafone UK - Neath Green Street

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I wanted to buy the new s26 ultra and…

I wanted to buy the new s26 ultra and matt helped to find the best deal for me highly recommend the store

March 6, 2026
Unprompted review
Vodafone UK - Neath Green Street logo

Reply from Vodafone UK - Neath Green Street

Hey Jayne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went in to look for help on a sim…

I went in to look for help on a sim only. Connor helped me find the best deal for myself thank you

March 7, 2026
Unprompted review
Vodafone UK - Neath Green Street logo

Reply from Vodafone UK - Neath Green Street

Hey Andrew,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was fantastic and I love my new…

Scott was fantastic and I love my new phone

March 6, 2026
Unprompted review
Vodafone UK - Neath Green Street logo

Reply from Vodafone UK - Neath Green Street

Hey Deborah,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Scott.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was great helping me with my new…

Scott was great helping me with my new phone. Thanks for helping me out.

March 4, 2026
Unprompted review
Vodafone UK - Neath Green Street logo

Reply from Vodafone UK - Neath Green Street

Hey Lindsay,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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