Vodafone UK - Newark Reviews 

241
TrustScore 5 out of 5

4.9

33 Middlegate, NG24 1EG Newark, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The salesman Taj in the Newark shop was so lovely annd very approachable , explained everything really well, and updated our monthly plan to save on our monthly direct debit . Excellent service

Company replied

Rated 5 out of 5 stars

Just upgraded phone at Newark vodafone excellent service hassle free no pressure transered everything over excellent service from both staff

Company replied

Rated 5 out of 5 stars

Went into Newark store today to purchase new contract & transfer my daughter from O2. Service received from Jacob was outstanding. Explained everything clearly giving next steps. Offered to set u... See more

Company replied

Rated 5 out of 5 stars

A great experience at Vodafone today in the Newark store, service received from Tyler was super efficient, very thorough, clearly offering all options available, nothing was too much trouble. Thank yo... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Newark

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 33 Middlegate, NG24 1EG, Newark, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(241)

42,200 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful at getting me set up with…

Very helpful at getting me set up with a new phone Tyler was great 👍

November 29, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Craig,

Thanks for the lovely review and fantastic support for Tyler.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tyler was great for the Newark branch…

Tyler was great for the Newark branch got me sorted with a new phone

December 5, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Amy,

Thanks for the lovely review and fantastic support for Tyler.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was excellent service by Imtiaz…

It was excellent service by Imtiaz today, very helpful, would recommend 100%.
Thank you,
Adam

December 1, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Adam,
 
Thanks for the lovely review and fantastic support for Imtiaz.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service from the gentleman…

Very good service from the gentleman called Tyler, helped with what I needed and help me find the best deals for what I wanted.

November 28, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Jake,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and helpful staff…phone upgrade

Very friendly and helpful staff especially Jacob (Jake). He gave us the best deal he could and we left very happy.

November 23, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Monica,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Imtiaz

My advicer Imtiaz was very knowledgeable & helpful, he also had a very patient,kind & happy way about him (I’m not technical minded).

November 17, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hi. We're happy to hear that our advisor was so helpful! We appreciate you mentioning their patience and kindness. Thank you for your positive feedback; it means a lot to us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant!

Peter was amazing he found the perfect phone and plan for me. I had alot of worries about losing my data and he made sure everything went smoothly! Excellent service and a great experience all round!

November 15, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service!

Tyler in your Newark store was amazing. I came into the shop not really knowing what I wanted and he took the time to explain everything to me and set up my new phone! Very happy!

November 15, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in Vodafone Newark store and…

Came in Vodafone Newark store and served by imtiaz. I have a great service by the staff at the Newark store today especially imtiaz

November 13, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service

November 10, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hi. We appreciate your positive feedback and are so happy to hear that you are pleased with the support that you received from our team! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

I recently visited the Vodafone Store in Newark and was assisted by Imtiaz. I went in hoping to switch to a dual SIM phone because I was having ongoing issues with my other device. Imtiaz not only offered me a great deal, but he was also incredibly patient and knowledgeable throughout the process. He took the time to explain all my options clearly, helped me find the best solution for my needs, and made the whole experience smooth and stress-free.

Excellent customer service like this is rare these days, and I truly appreciate the professionalism and care Imtiaz showed. I’ll definitely be recommending this store to others!

November 5, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and nice knowledgeable,

Very helpful and nice knowledgeable,

October 17, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hi Tudor. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Came into Vodafone for an upgrade

Came into Vodafone for an upgrade, was greated by Imtiaz. I was seen straight away, He was very helpful and patient, he also gave me a slight discount due to the deal I was originally offered was no longer available.

Would highly recommend.

September 26, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience today at…

Had a great experience today at Vodafone Newark. Leah & Taj were excellent!! It’s refreshing that there are still assistants that want to give you great customer service. Well done guys!!

October 5, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey David,

Thanks for the lovely review and fantastic support for Leah & Taj.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in to fix an issue with the way…

Went in to fix an issue with the way our Vodafone accounts have been set up historically (our fault). Leah at the Newark branch sorted this out, along with some new WiFi and a phone upgrade!

Outstanding service. Thank you for your help

October 5, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Max,

Thanks for the lovely review and fantastic support for Leah.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful and explained things…

Really helpful and explained things well and I felt listened too. Changed plan to a great deal and really happy with the service.

October 4, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Yvonne,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing guy Tyler

I visited vodafone newark and upgraded my HBB. What a guy mr tyler absolutely amazing service, he was so professional helpful and friendly. Will definitely recommend vodafone and his services to my circle.

October 2, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent help and advice

Leah greeted us and was so helpful talking through options and looking for a plan that suited our needs (we have 2 phones on one account). We could not have been happier with the service. Leah was helpful, friendly and knowledgeable. Thank you.

October 1, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hey Lynn,

Thanks for the lovely review and fantastic support for Leah.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Great experience, great service! Leah and Tyler are great !!

September 25, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

Hi Kenan,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The knowledge

The knowledge, understanding and great service made for a fantastic buying experience.

September 20, 2025
Unprompted review
Vodafone UK - Newark logo

Reply from Vodafone UK - Newark

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look