I first saw OLLY on Sunday 26/7 after being misled by EE and 02 not being able to help I was reluctant to leave Vodafone but had been told I had to due to changing other facilities at home after... See more
Company replied
Location
Switch location76a High Street, CB8 8JX Newmarket, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed a new phone and to review my broadband plan. Olly explained the plans available to me and all costs involved. He explained the pros and cons of each phone option,taking in to account my prefe... See more
Company replied
Olly was fantastic from the moment I walked into the store. Listened to what I needed phone & lifestyle wise and arranged a deal perfectly. Didn't feel pressured to buy and Olly even discussed how... See more
Company replied
The accidental drowning of my phone brought me to the Newmarket store quite distressed and anxious. Olly provided me with a shiny new upgrade phone and reviewed my contracts ( to my benefit) all w... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newmarket
Written by the company
Contact info
76a High Street, CB8 8JX, Newmarket, United Kingdom
4.9
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful, professional and friendly
In two visits, as a novice to these things, Olly kindly helped me sort three new contracts, efficiently and with great care. Thank you.
June 29, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Christopher. Thank you for your review for Olly. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newmarket
Thanks for your fab feedback Tiernan 😊
All the best, The Vodafone Social Media Team
Tuhin was extremely patient and walked…
Tuhin was extremely patient and walked me through all the options and never tried to hurry me although I was hopelessly indecisive!
June 25, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hello, Steph,
Thanks for taking the time to leave a review. It's great to hear about the positive experience which you had with Tuhin.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Tuhin thank you very much for…
Tuhin thank you very much for professional and very kind to set a new phone
June 25, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi there,
Thank you for taking the time to review and share your feedback on your experience with Tuhin, we appreciate it.
If you ever need help, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Sree and Olly
Sree and Olly were so professional and helpful for my friend from the states. This was her first time traveling internationally and she was super concerned about her phone working which led to anxiety but the guys at this store helped so quick and easy. This was a 10/10 experience and they deserve to be recognized for it!
June 20, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Heidi.
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Extremely helpful and informative
Staff were Extremely helpful and informative, very friendly and chatty , clean and tidy store .
June 15, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Holly,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Problem with hacking.
I was in a muddle thought my account was hacked. A very nice young man called Tuhin spent along while sorting my phone out for me.
My husband and I have been with Vodafone a long time and always get great service from the team at Newmarket.
While we were there my husband got a new phone and mine was fine again ...win win .
June 11, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Linda,
We're so glad your issue was promptly resolved and you received a great level of service!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Holly was amazing all the info talked…
Holly was amazing all the info talked to ypu like a person 10/10 give her a pay rise 100%
June 10, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Richard,
Thanks for taking the time to write such a great review! We're delighted that Holly was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Holly Vodafone shop high street Newmarket Cambridgeshire.
The girl in the shop was so helpful as I am not very good with up to date technology she was understanding and so kind. Thank you so much Holly
May 26, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hey Dennis,
We're so happy to hear this! Thanks for the positive review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Tuhin.at Newmarket
Because Tuhin was very helpful and informative without being over bearing and advised us without trying to sell us something that we didn't want .He was also very pleasant and polite
May 25, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hey Kim,
Thank you for sharing this 5 star feedback with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Holly's sarvice was exlent..so happy to…
Holly's sarvice was exlent..so happy to have her assistance
May 25, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Deepak. Thank you for your review for Holly. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newmarket
Hi Kevin,
Thanks for your review for our Newmarket store. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Visited this store with a fault with my…
Visited this store with a fault with my phone, female employee rude and not helpful, walked out in the end. If you worked for myself i would be having words . Vodafone your customer service is awful online as well. I'm already looking at leaving and your products are not fit for the real world.
May 10, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi there,
We're sorry to hear about your recent experience, this isn't what we want for our customers. Please pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Amazing
So pop in see if I could upgrade my phone. I was seen too by Holly who was jusy amazing so helpful, friendly, and knowledgeable about the products.
She also knew when to give me time to think about my options.
Vodafone need to hang on to her.... she is want they need to base there training on. Can't rate her enough.
May 10, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Bruce, It's great to see Holly was patient and helpful while you made your decision.
Thanks, The Vodafone Social Media Team
Phone
I went to Vodafone to renew my phone and was served by Sree very professional and great customer service
May 8, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Geoff,
It's great to hear about your recent experience, and feedback. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tuhin was nice and polite and found me…
Tuhin was nice and polite and found me a very good deal and saved me lots of money.
May 7, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Graham,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Tuhin was incredibly helpful as I…
Tuhin was incredibly helpful as I thought my phone was broken and he showed me what to do. He then organised a very suitable new contract for me and also advised my husband. Brilliant, well done Tuhin!
May 5, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Diane.
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very helpful (Olly)
As so as I walked in I gotta friendly greeting from Olly who was able to get me nice discount on my current plan while doing all that was nice to have a chat with and explained everything very well so I will be coming back in 3 months to get a new contract phone to go with my new plan.
May 1, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Hi Michael. Thank you for your review for Olly. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sales advisor Sreejith was very…
Sales advisor Sreejith was very helpfull , very polite and gave me the best plan suitable for me.
Thank you sreejith.
April 28, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Sree was extremely helpful and…
Sree was extremely helpful and knowledgeable
April 28, 2024
Unprompted review
Reply from Vodafone UK - Newmarket
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.