I needed to transfer data from a phone to a new phone and visited Vodafone in Abbey Centre, Newtownabbey. The young lady who served me, unfortunately I didn't see her name, was very clear in her advi... See more
Company replied
Location
Switch location31A Longwood Road,Abbey Centre, BT37 9UH NEWTOWNABBEY, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It is wonderful to have humans to serve me rather than online. I hope you never close the stores. Sam was brilliant in his patience, willingness to listen to what I needed and found the best plan for... See more
Company replied
I was very impressed by the knowledge and professional manner of the staff member who sorted out my contract problem. He (Harry) was able to guide me through the whole process by using terms I cou... See more
Company replied
Great experience in store today in Abbey centre with Michael. Michael got me sorted with an upgrade with a new iPhone 16 and made the whole process very straightforward as after spending hours onlin... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newtownabbey
Written by the company
Contact info
31A Longwood Road,Abbey Centre, BT37 9UH, NEWTOWNABBEY, United Kingdom
4.9
Excellent
465 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Service was amazing people very helpful and was a quick and enjoyable service with all questions answered and extremely friendly
November 23, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hey Leeann,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service! From Michael
November 17, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Had massive problems with my phone…
Had massive problems with my phone showing random adds called in and Harry was able to get it sorted and bring down my bill 10/10
November 15, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Very simple solutions offered
Very simple solutions offered. Great help from Michael
November 15, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Sam was friendly and answered my…
Sam was friendly and answered my million questions with good knowledge and humour
November 12, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hi. We're happy to hear that you found our team member friendly and knowledgeable. We appreciate you taking the time to share your positive experience with us! If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Great experience.
My experience today was fabulous. Joel was really patient and helpful in finding a great deal for my daughter and reducing my costs.
November 8, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hi. We're happy to hear that you had a fabulous experience! We appreciate your kind words and fantastic support. It's great to know the agent was helpful in finding a suitable deal. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good banter with professional service
Good banter with professional service
October 31, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Newtownabbey
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Dylan was excellent
Dylan was excellent. Knowledgeable and helpful. Came in to upgrade my mobile but he checked my broadband and got a great deal for me.
Very happy customer, thank you.
October 31, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent service very informative and…
Excellent service very informative and pleasant staff. Thank you Dylan.
October 30, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hi. We're happy to hear that you found our staff pleasant and informative and that you received excellent service. Thank you for your positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newtownabbey
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newtownabbey
Hi. We're happy to hear that you had such a great experience. Thank you for your positive feedback; we appreciate it. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan was really hhelpful could not…
Dylan was really hhelpful could not have been better
October 7, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hi. We're happy to hear that the assistance provided was helpful. Thank you for sharing your positive experience with us! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan was so helpful with mums new…
Dylan was so helpful with mums new phone. An absolute star.
October 27, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hi. We're happy to hear that the assistance provided was helpful for your mum's new phone. We appreciate you taking the time to leave us feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam made changing my phone so easy and…
Sam made changing my phone so easy and broke everything down so clearly. Very friendly. Thank you!
October 25, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Hi. We're happy to hear that the phone transition was smooth and clear. We appreciate your kind words and are grateful for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Easy to deal with & very informative
Easy to deal with & very informative
October 24, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Harry - star worker
Harry was very attentive. Helped me with a problem I had with my WiFi. Great man. Hope he has a great Christmas period.
October 23, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Phone upgrade
Harry had great knowledge of deals and his customer service was fantastic.
October 20, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Was locked put of the MyVodafone app…
Was locked put of the MyVodafone app and decided to call in store, Harry was able to sort out all of my issues in the shop in less than 10 minutes! Brilliant service
October 20, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Really Helpful
Really quick and painless experience today getting my online account fixed and new contract set up. Joel was a great help.
October 19, 2025
Unprompted review
Reply from Vodafone UK - Newtownabbey
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.