I don’t normally leave reviews, but Chelsea at Vodafone was brilliant from start to finish. I was having a bit of a nightmare trying to sort everything out, and she was patient, friendly and genuine... See more
Company replied
Location
Switch location36-37 Witton Street, CW9 5DE Northwich, GB
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See what reviewers are saying
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... See more
Company replied
This is the second time (at least) that I’ve been assisted by Kerry in the Northwich shop. Outstanding professional with a positive, smiley demeanour. An excellent ambassador for Vodafone.
Company replied
Popped into Vodafone on the off chance my phone was due an upgrade....Had a very friendly greeting from the whole team as it was quiet, but particularly Chelsea who remembered me from a previous visi... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Northwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36-37 Witton Street, CW9 5DE, Northwich, United Kingdom
4.9
Excellent
253 reviews
Asks customers to review
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Excellent Job
Matt was friendly, listened to what we wanted and explained the deal that we were bringing offered clearly without technical jargon.
He made sure we knew what would happen next and gave time scales to set our expectations.
It was a really pleasant experience in the store today thanks to Matt.
August 28, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Jayne,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great experience in store today
Great experience in store today. Matt was incredibly helpful and explained everything thoroughly. Nothing was too much trouble.
August 27, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey *CUSTOMER NAME*,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt was really helpful
Matt was really helpful - he gave us great advice. Highly recommend
August 20, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Jane,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt in store was extremely helpful and…
Matt in store was extremely helpful and very social , he sorted my enquiry out with no problems
August 13, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Neil,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Northwich
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt was great helped my family out…
Matt was great helped my family out witha new sim. He was friendly and gave great advice
August 13, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi James ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Matt —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Sim only deal
Kerry made the process super simple, which was great. Within minutes, I had a new Sim only deal all ready to go. Honestly, it was the easiest and quickest experience.
August 7, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey,
Thanks for the lovely review and fantastic support for Kerry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will was extremely helpful in the…
Will was extremely helpful in the Northwich store. He helped by explaining things simply to me so i understood everythng. I will be back next time i need an upgrade.
August 5, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Graham,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful Matt
Came into the Northwich branch for a new device, we were welcomed by Matt who was very helpful and easy to talk to.
July 21, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly service
I visited Vodafone Northwich to sort contracts for my 2 children. We were seen quickly and Kerry was very friendly and helpful. Overall it was a very positive experience and much easier than trying to do online or on a phone call.
July 8, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Jason,
Thanks for the lovely review and fantastic support for Kerry.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kerry was very helpful and saved me…
Kerry was very helpful and saved me some money also.
July 9, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Northwich
Hey Sophie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely brilliant service from WIll
Absolutely brilliant service from WIll and Chris A stress-free experience! Thank you both
July 1, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Julie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chris was very helpful and approachable…
Chris was very helpful and approachable answered all our questions and explained the process well.
June 28, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service!
We popped into the Vodaphone shop in Northwich as I needed a new phone. Chelsea talked me through all my options and was more than helpful. I’m not very ‘techy’ but she carefully explained everything I needed to know. It made my choices so much easier.
June 28, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
I went in on Saturday to upgrade 2 of 3 of our family phones, Chris the manager was very knowledgeable and didn’t make me feel silly when l asked questions.
He advised us what we should do, l had to take 2 of our old phones back into store at a later date as exchange, he was great as l was having massive issues clearing my phone. He sorted it all out 👍
May 29, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi Liz, we are really pleased to hear about your 5 star experience with Chris. Thank you for taking the time to feedback this positive experience.
Thanks,
Vodafone Social Media Team
Upgrading my phone
Great help from Chelsea on upgrading my phone doing the trade in at the Northwich store. Extremely helpful and patient with me. I hope her dad had great birthday over the weekend just gone
May 28, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi Toby. We're happy to hear that you received great help with your phone upgrade and trade-in. We appreciate you mentioning the patience and assistance you received.
Thanks,
Vodafone Social Media Team
Great visit to store
Great visit to store. Went in with my broken phone, met a guy called Matt , he went through my account and helped me. He got me a brand new phone on a better deal. Cheaper bill with a new phone. Had a great nice chat about science and motorbikes , best customer service I've ever received. Huge credit to Vodafone. Will be back with my wife to upgrade her phone soon.
May 30, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I met a lovely genteman named Matt in…
I met a lovely genteman named Matt in the vodafone store in Northwich he was very helpful and he explained everything to me he took time out to get me a good deal i would certainatly reccommend him to anyone. He is a credit too vodafone
May 30, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Janet,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Northwich
Hey Tracy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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