This is the second time (at least) that I’ve been assisted by Kerry in the Northwich shop. Outstanding professional with a positive, smiley demeanour. An excellent ambassador for Vodafone.
Company replied
Location
Switch location36-37 Witton Street, CW9 5DE Northwich, GB
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See what reviewers are saying
I don’t normally leave reviews, but Chelsea at Vodafone was brilliant from start to finish. I was having a bit of a nightmare trying to sort everything out, and she was patient, friendly and genuine... See more
Company replied
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... See more
Company replied
Chelsea, from the Northwich branch was excellent in setting me up with my New Phone . As my old phone suddenly deserted me & I had an emergency to deal with the Family unable to contact anyone. Very p... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Northwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36-37 Witton Street, CW9 5DE, Northwich, United Kingdom
4.9
Excellent
253 reviews
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Called in store to discuss an upgrade…
Called in store to discuss an upgrade and was greeted by 2 very helpful staff
They made me feel very at ease and were very knowledgeable
The young lady who helped me was Olivia and I cannot stress how helpful she was
I left the store with a new phone and contract
November 19, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi, We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Will helped us today
Will helped us today. We went in to sort one sim out and he managed to help us save on all 3 of our contracts!
November 14, 2025
Unprompted review
Reply from Vodafone UK - Northwich
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Staff was very friendly from walking…
Staff was very friendly from walking in. I was looking to upgrade and Was served by Will who was very professional and helped me find the best deal.
Very informative about the device I chose and was very friendly and knowledgeable and professional highly recommend the staff here at Northwich
Thanks again will.
November 14, 2025
Unprompted review
Reply from Vodafone UK - Northwich
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great Help!
I had received some poor advice, regarding contract renewal.
Kerry and Chris really helped point me in the right direction, and I was then able to resolve the matter.
Really appreciate your assistance, guys!
November 5, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi. We're happy to hear that we could assist you with your contract renewal concerns and guide you toward a resolution. We appreciate you taking the time to share your positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A friendly and knowledgeable store!
Visited Vodafone Northwich to add three SIM only deals onto my account. Unfortunately I was unable to get the deal I wanted, but Chelsea and her colleague gave me some other options to look at. Chelsea was very helpful and knowledgeable and got me set up with what I needed.
November 3, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi. We appreciate you sharing your experience. We're glad that our team was helpful in finding suitable options for your needs, even though the initial deal wasn't available. We value your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade- Northwich store
Will was great, he listened to my preferences, made recommendations and found me a great deal. He also let my son used coloured pencils and a colouring book while we were in store, providing a great experience.
November 1, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi. We're happy to hear that you had a great experience. We appreciate that our team member listened to your preferences and made helpful recommendations. It's wonderful your son enjoyed the colouring book and pencils. Thank you for your positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience at Northwich with Will and Kerry
Having got a new phone from Northwich Vodafone, I had a problem transferring WhatsApp onto it. Will and Kerry were extremely helpful and went over and above to help me. They gave both me and my friend extra advice. I felt like nothing was too much trouble. I would definitely recommend their knowledge and helpfulness to anyone.
October 28, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi. We appreciate your positive feedback regarding the assistance you received with your new phone and WhatsApp transfer. We're happy to hear that our team was helpful and provided excellent advice. We value your recommendation! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from the staff
Chelsea helped me choose a new phone and explained my plan clearly. She was informative and pleasant. Sadly, due to a WiFi failure at the store, she was unable to set up the phone or transfer data. Otherwise an excellent service.
October 17, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi. We're happy to hear that you found our service informative and pleasant. We regret that the WiFi failure prevented the completion of your phone setup and data transfer. We appreciate your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
An exemplary service from Chris
Chris provided a new sim and made all the arrangements to switch my number over as well as finding a much cheaper plan saving me around £20 a month. He was very helpful, knowledgeable and friendly. An exemplary service!
October 23, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi. We appreciate you sharing your positive experience. We're happy to hear that our colleague provided such helpful and knowledgeable service, and that you are saving money each month. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing experience and a great guy
Chris in the northwich vodafone branch had been lots of help. I had been issuing an insurance claim for months and months and had been stalled by doing everything online and i wasn't getting anywhere. Once i went to the shop i had everything i needed, Chris had me in the right direction now my claim is going ahead!
October 24, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hi. It's great to hear that our team was helpful in resolving your insurance claim issues. We appreciate you taking the time to share your positive experience. It's great to know we could guide you in the right direction! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very knowledgeable
Chelsea was very helpful as supportive - thank you! I’m very happy with my new contract and phone 😃
October 22, 2025
Unprompted review
Reply from Vodafone UK - Northwich
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great customer service
Visited the Northwich shop to pick up a new phone and the customer service was great. Chelsea, who served me, was very professional and made the experience very easy. Highly recommend.
October 18, 2025
Unprompted review
Reply from Vodafone UK - Northwich
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Olivia Great Customer Service
Went in to find out information on my new phone how to cliam the offer, Olivia went out of her way to assist and apply with her. If she didnt know she found out. She advised she is working Saturday any issues to come back in. A credit to the Northwich store.
October 2, 2025
Unprompted review
Reply from Vodafone UK - Northwich
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Secure Net
Popped in to get advice on how to set up my secure net app. Chelsea guided me through the process and explained how to use the app. Much appreciated that she made it all look quite simple to use. Many Thanks.
September 24, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Barbara,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I popped into our local Northwich…
I popped into our local Northwich Vodaphone store as I had a major problem with my phone following an update. Even though I'm not a vodaphone customer at present Kerry spent a long time trying everything to sort it out for me. When nothing worked she took the time to back up before carrying out a factory reset.
Customer service INCREDIBLE!
Thank you kerry
September 5, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Tracy,
Thanks for the lovely review and fantastic support for store team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellence customer service at Northwich
We went to Northwich branch today to sort out an issue and enquire about upgrading. The service we recieved from William and his colleague was excellent. The information we were given was clear, straightforward and relevant. William understood our needs and anticipated them in advising on suitable upgrades. A very pleasant experience upgrading 2 phones and an airtime plan.
September 6, 2025
Unprompted review
Reply from Vodafone UK - Northwich
We're happy to hear about the excellent service you received during your upgrade. We appreciate your kind words.
Thanks,
Vodafone Social Media Team
Matt , Superstar
Matt
What a delightful Man, he was so attentive to my needs , extremely knowledgeable and explained everything in detail so that I could completely understand.
Most would not of given you that time
Thank you Matt
September 5, 2025
Unprompted review
Reply from Vodafone UK - Northwich
We're happy to hear that you had such a positive experience. It's wonderful to know that our team member was so attentive and helpful in explaining everything clearly. We appreciate your kind words and thank you for your feedback.
Thanks,
Vodafone Social Media Team
Great service from Matt today
Great service from Matt today. Pro-active in finding best option and brilliant dealing with my 84 year old mum. He also managed to refresh my deal and save a couple of quid each month.
Personable and professional - a great brand ambassador. Cheers Matt.
September 1, 2025
Unprompted review
Reply from Vodafone UK - Northwich
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
They listened and helped.
Listened to my needs and advised on the best solution. I went in to enquire about broadband service, and because they were so knowledgeable and helpful, I decided to ask about my mobile phone too. Result- new phone, new mobile and broadband contracts, all of which have saved me money! Really personable, and knowledgeable team in this particular store. Highly recommend them, especially if you’re seeking advice or help. Thank you
August 30, 2025
Unprompted review
Reply from Vodafone UK - Northwich
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent Job
Matt was friendly, listened to what we wanted and explained the deal that we were bringing offered clearly without technical jargon.
He made sure we knew what would happen next and gave time scales to set our expectations.
It was a really pleasant experience in the store today thanks to Matt.
August 28, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Jayne,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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