This is the second time (at least) that I’ve been assisted by Kerry in the Northwich shop. Outstanding professional with a positive, smiley demeanour. An excellent ambassador for Vodafone.
Company replied
Location
Switch location36-37 Witton Street, CW9 5DE Northwich, GB
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See what reviewers are saying
I don’t normally leave reviews, but Chelsea at Vodafone was brilliant from start to finish. I was having a bit of a nightmare trying to sort everything out, and she was patient, friendly and genuine... See more
Company replied
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... See more
Company replied
Chelsea, from the Northwich branch was excellent in setting me up with my New Phone . As my old phone suddenly deserted me & I had an emergency to deal with the Family unable to contact anyone. Very p... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Northwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36-37 Witton Street, CW9 5DE, Northwich, United Kingdom
4.9
Excellent
253 reviews
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Excellent face to face customer…
Excellent face to face customer service..very easy to understand..excellent service provided by Chelsea at the Northwich branch..10/10
February 9, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Carl,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kerry in Vodafone got me a brilliant…
Kerry in Vodafone got me a brilliant deal cheaper than my other provider
February 9, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Service in every aspect
Chris at Northwich Vodafone branch is beyond helpful & patient with every aspect of buying a new phone. I am not technically minded so required maximum help in understanding all the ins & outs associated with an updated handset. I would not shop anywhere else. Chris is the perfect person for a seamless transaction & his knowledge is limitless. Thank you
February 6, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Sherry,
Thanks for the lovely review and fantastic support for Jerry.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Issue with internet resolved
Chris the Store Manager resolved the issue with my phone whereby I couldn’t pick up the internet. He reset the software settings on the phone and it works well again now . I’m very pleased with the service provided
February 6, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Susan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Pleasant and polite service
Pleasant and polite service by Chelsea, reviewed exactly what my requirements were, no pressure to buy and offered advice on how to use my watch to try and find my lost device before returning to purchase a new device.
January 31, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Steve,
Thanks for the lovely review and fantastic support for Chelsea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Friendly, helpful service at Northwich Vodafone
Popped into Vodafone on the off chance my phone was due an upgrade....Had a very friendly greeting from the whole team as it was quiet, but particularly Chelsea who remembered me from a previous visit. ...Then Olivia found a great trade-in deal, while being friendly, engaging and personable. As well as being helpful she made changing phones a smooth and pleasant process. Thanks, guys!
January 29, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Kirsten,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Chelsea took time to listen to my…
Chelsea took time to listen to my problem and I came out feeling more relaxed because she was very informative.
January 28, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Patricia,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Chelsea .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chelsea helped me out today so much!!
Chelsea helped me out today so much and explained the plan very clearly so I knew what I was signing up for. I’m over the moon with my new phone contract and it worked out cheaper than my current airtime plan. We were quick to set it up and all other members of staff in store made me feel welcome and pitched in for help and advice working as a team which is nice to see.
January 27, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Jazz,
Thanks for the lovely review and fantastic support for Chelsea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service
When I walked in the shop I was greeted immediately. Will was extremely helpful, got me everything I asked for no pushing to anything I didn’t want. Sorted me out there and then and explained everything I needed to know. Very grateful for the help and service today!
January 27, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Sophie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super and friendly service
Went into Vodafone with a query on my wife's phone, even though she was not a Vodafone customer. We were served by Chelsea. She was very friendly, patient and helpful in identifying the problem and helping my wife with it. Chelsea also downloaded a number of Apps for her. She also suggested, but with no pressure, a contract with Vodafone which was considerably cheaper than the one my wife currently had with her other provider. We decided to make the change. This was done quickly and efficiently and we were advised as to when the new Sim would become effective.
We would have no hesitation in recommending the Northwich Branch and Chelsea to anyone who needed good service.
January 22, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Keith,
Thanks for the lovely review and fantastic support for Chelsea.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Chelsea was a great help and very…
Chelsea was a great help and very efficient in getting us a better deal
On our sims
January 22, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey,
Thanks for the lovely review and fantastic support for Chelsea.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Superb friendly advice on the setup and…
Superb friendly advice on the setup and switch from Will! Made everything so easy! Thank you!
January 15, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Jen,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service could not ask for a better serrvice
Brilliant service
January 8, 2026
Unprompted review
Reply from Vodafone UK - Northwich
Hey Kev,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Exceptional service from Will. Thank you!
Having got sick and tired of the service provided by a rival and their policy of increasing their charges above the agreement and getting into bed with Starlink, I decided to call in to Vodafone in Northwich to see what they can offer.
I spoke with Will, who couldn’t have been more helpful.
Not only did he give me an exceptional deal for our two phones (saving me about £30/month), but he sorted out the change over there and then.
Add in the far better 4G coverage, meaning that CarPlay actually works now, I am one extremely happy customer.
Thank you Will.
November 3, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Andy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Kerry at Northwich store was great
Kerry at Northwich store was great.She listened to what I wanted. I wanted a phone for my son there and then and so she checked stocks before we started. When awaiting for the forms to load she chatted to us about Christmas plans. Very informative and attentive. Thank you
December 13, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Jennifer,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great experience in the Northwich store
I called into your Northwich store this morning for help with my new phone Kerry and Will couldn't have been more helpful they were amazing. I must have spent at least 20 mins with them and they made sure I understood everything before I left, excellent service from both if them - Sonia Senior
December 13, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Sonia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great friendly service from Will
Great friendly service from Will. Found me the perfect sim only plan with great features and data.
Still looking to find my handset at a great price but thanks for everything
December 12, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Stephen,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Will was absolutely amazing really…
Will was absolutely amazing really helpful, made me feel at ease. Definitely will use this service all the time.
December 12, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kerry was fantastic
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, what should only have taken 20 minutes took over an hour.
December 2, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Oliver,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Second visit to Northwich store today
Second visit to Northwich store today, to ask for help with my phone swap. What a let down!. I had to go to another phone shop for help. The two people infront of me in the Vodafone store, were now in the same store!. How ridiculous that your customers have to spends hours wait you're OWN phone store, then they have to go to another shop to get their issues sorted!.
December 1, 2025
Unprompted review
Reply from Vodafone UK - Northwich
Hey Cora,
We apologies for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
If you still need any help with this or would like us to look into anything further, please chat with us on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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