Vodafone UK - Oxford Reviews 

231
TrustScore 5 out of 5

4.9

3 Cornmarket Street, OX1 3EX OXFORD, GB


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Rated 5 out of 5 stars

Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... See more

Company replied

Rated 5 out of 5 stars

I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable... See more

Company replied

Rated 5 out of 5 stars

There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... See more

Company replied

Rated 5 out of 5 stars

Paul was very helpful - my phone had completely died, so he clearly explained my options within my price range etc, and patiently helped me secure a new handset and transfer all data over. The fact th... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Oxford

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 3 Cornmarket Street, OX1 3EX, OXFORD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

231 reviews

5-star
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3-star
2-star
1-star

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4.9

All reviews

(231)

42,756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul at Oxford Vodafone is a marvel!

I went in knowing that I needed mobile broadband but not much else and was helped by Paul, very knowledgeable and helped me without making me feel daft or overwhelmed. I'm not a tech novice, but I've never had the Internet at home. He even pointed out a discount on my phone bill (I'm with vodafone) that I could get just by doing nothing because of a promo they have on, which reduced my phone bill by £15 per month. So I'm sorted out with mobile broadband, reassured that if I don't like it I can bring it back within 2 weeks and he even fit the sim card for me. Superb customer service. 👌

June 9, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey Sal,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tilos was great

Tilos was great, quick and clear and empathetic.

June 6, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey Sam,
Thanks for the lovely review and fantastic support for Tilos.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anjie and Aidan Excellent Customer Service (Both were absolutely amazing)

We came to Vodafone store to seek support and guidance for a new iPhone 17 pro. We also needed to have a Sim card with a variety of options. Besides, we had some technical and storage problems in our current iPhone. They were really helpful and supportive in understanding our concerns and bringing customer friendly solutions. We were really impressed by Anjie's kind, positive approach and patience throughout the service. Anjie was also very supportive for the new trainee Aidan for his induction. They were both genuine in providing guidance. Anjie addressed our questions professionally. We were really pleased by the excellent service we had today. Thank you very much for such engaged staff in Vodafone. Anjie and Aidan were absolutely amazing and helpful. (3 Cornmarket Street OX1 3EX)

June 3, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good staff

We came to the store a little bit late today, it was 10 mins before the store closing. However, Tolis is very kind and very patient.He helped us to understand everything and solved our questions perfectly! Just want to say a big "Thank you" to Tolis. We had a very good experience in the store.

June 2, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey Olivia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tolis is really friendly, patient and helpful

The staff here named Tolis is really friendly and helpful, he patiently explained the process of changing my contracts while keeping my number and also filled out all the forms for me.

June 2, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey Kalaniwa,

Thanks for the lovely review and fantastic support for Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a problem with my phone and try…

I had a problem with my phone and try all the YouTube tutorials but without success.
I went to Vodafone Oxford and very fortunate enough to be served by Tolis. Tolis customer service skills are very good and also his technical skills. Thank you so much Tolis.

May 19, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hi Daisy, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anjie is the best

Honestly anjie is amazing she gets the work done with a good service and good attitude, she deserves a raise what an amazing lady.

May 23, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service by anjie was great

The way anjie served me & explained everything was really effective & sound.

May 21, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey Imrul,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Anjie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tolis at Vodafone in Oxford was very…

Tolis at Vodafone in Oxford was very helpful. He listened to my requirements and explained everything to me. I came away with the phone I wanted with a package I understood.

May 19, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good sales advisor

Very good sales advisor

May 9, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey Alexander,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Vodafone in Oxford is broken

The vodafone signal across central Oxford is woeful. Beware

May 12, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey Chris, I'm sorry to hear that you're unhappy with the customer support, this isn't the level of service that we aim to provide. If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Apostolis was fantastic in providing…

Apostolis was fantastic in providing the best deals for my family's needs and mine. He explained everything thoroughly and made sure that I understood what is offered on each mobile plan. He went above and beyond to provide the best customer service, he was efficient and quick. Thank you so much Apostolis.

May 11, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Antonia,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great communication with staffs,

Great communication with staffs,, Nick and Anjie.
Will be back 3/6 months for the new phone.
Thanks a lot

May 10, 2026
Unprompted review
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Reply from Vodafone UK - Oxford

Hey Peregrina,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Patient and very kind person

Patient and very kind person; excellent at listening and at explaining the various options. Top service

April 21, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Christophe,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

ı came to learn sim card change and…

ı came to learn sim card change and Anjie helped me alot with everything and gave me a really good understanding of the process

May 5, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had such great services with tolis he…

I had such great services with tolis he was really helpful and informative

April 17, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Denisa,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Dan was very informative and explained everything well. He set my new phone up so that it was up and running when I left the shop. I was very satisfied with his customer service.

April 16, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Stephanie,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was very satisfied with the service…

I was very satisfied with the service from Catalin

April 15, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Anca,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice and super patient

The staff helped me to resolve a calling problem with my eSIM. He also offered to renew the plan and reduce the monthly price I am paying. Super nice and patient. Name is Catalin.

April 15, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Carol,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful advice

April 13, 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Andrew,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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