Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... See more
Company replied
3 Cornmarket Street, OX1 3EX OXFORD, GB
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Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... See more
Company replied
I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable... See more
Company replied
There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... See more
Company replied
Paul was very helpful - my phone had completely died, so he clearly explained my options within my price range etc, and patiently helped me secure a new handset and transfer all data over. The fact th... See more
Company replied
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3 Cornmarket Street, OX1 3EX, OXFORD, United Kingdom
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I went in knowing that I needed mobile broadband but not much else and was helped by Paul, very knowledgeable and helped me without making me feel daft or overwhelmed. I'm not a tech novice, but I've never had the Internet at home. He even pointed out a discount on my phone bill (I'm with vodafone) that I could get just by doing nothing because of a promo they have on, which reduced my phone bill by £15 per month. So I'm sorted out with mobile broadband, reassured that if I don't like it I can bring it back within 2 weeks and he even fit the sim card for me. Superb customer service. 👌

Reply from Vodafone UK - Oxford

Reply from Vodafone UK - Oxford
We came to Vodafone store to seek support and guidance for a new iPhone 17 pro. We also needed to have a Sim card with a variety of options. Besides, we had some technical and storage problems in our current iPhone. They were really helpful and supportive in understanding our concerns and bringing customer friendly solutions. We were really impressed by Anjie's kind, positive approach and patience throughout the service. Anjie was also very supportive for the new trainee Aidan for his induction. They were both genuine in providing guidance. Anjie addressed our questions professionally. We were really pleased by the excellent service we had today. Thank you very much for such engaged staff in Vodafone. Anjie and Aidan were absolutely amazing and helpful. (3 Cornmarket Street OX1 3EX)

Reply from Vodafone UK - Oxford
We came to the store a little bit late today, it was 10 mins before the store closing. However, Tolis is very kind and very patient.He helped us to understand everything and solved our questions perfectly! Just want to say a big "Thank you" to Tolis. We had a very good experience in the store.

Reply from Vodafone UK - Oxford
The staff here named Tolis is really friendly and helpful, he patiently explained the process of changing my contracts while keeping my number and also filled out all the forms for me.

Reply from Vodafone UK - Oxford
I had a problem with my phone and try all the YouTube tutorials but without success.
I went to Vodafone Oxford and very fortunate enough to be served by Tolis. Tolis customer service skills are very good and also his technical skills. Thank you so much Tolis.

Reply from Vodafone UK - Oxford
Honestly anjie is amazing she gets the work done with a good service and good attitude, she deserves a raise what an amazing lady.

Reply from Vodafone UK - Oxford
The way anjie served me & explained everything was really effective & sound.

Reply from Vodafone UK - Oxford
Tolis at Vodafone in Oxford was very helpful. He listened to my requirements and explained everything to me. I came away with the phone I wanted with a package I understood.

Reply from Vodafone UK - Oxford

Reply from Vodafone UK - Oxford
The vodafone signal across central Oxford is woeful. Beware

Reply from Vodafone UK - Oxford
Apostolis was fantastic in providing the best deals for my family's needs and mine. He explained everything thoroughly and made sure that I understood what is offered on each mobile plan. He went above and beyond to provide the best customer service, he was efficient and quick. Thank you so much Apostolis.

Reply from Vodafone UK - Oxford
Great communication with staffs,, Nick and Anjie.
Will be back 3/6 months for the new phone.
Thanks a lot

Reply from Vodafone UK - Oxford
Patient and very kind person; excellent at listening and at explaining the various options. Top service

Reply from Vodafone UK - Oxford
ı came to learn sim card change and Anjie helped me alot with everything and gave me a really good understanding of the process

Reply from Vodafone UK - Oxford
I had such great services with tolis he was really helpful and informative

Reply from Vodafone UK - Oxford
Dan was very informative and explained everything well. He set my new phone up so that it was up and running when I left the shop. I was very satisfied with his customer service.

Reply from Vodafone UK - Oxford
I was very satisfied with the service from Catalin

Reply from Vodafone UK - Oxford
The staff helped me to resolve a calling problem with my eSIM. He also offered to renew the plan and reduce the monthly price I am paying. Super nice and patient. Name is Catalin.

Reply from Vodafone UK - Oxford
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