Pixel phone died purchased another but struggled to load apps. Adam sorted within a few minutes. Very happy great service
Company replied
Location
Switch locationUnit 5 , Angel Square, CA11 7BT Penrith, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have had a few problems and the help and support is fantastic. The two men who I go to are Stuart and Adam and I will recommend them two to anyone. They are so patient with me. I would also like... See more
Company replied
After having gone round in circles with the website and phone numbers which simply took us back to the website, it was a delight to go into the store and be greeted by a very knowledgeable, friendly a... See more
Company replied
Called in to see whether I could upgrade my phone due to damage. I was able to upgrade and the process was seamless. Although the phone I wanted wasn’t in stock, I’ve been able to get this the next da... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Penrith
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 5 , Angel Square, CA11 7BT, Penrith, United Kingdom
4.9
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Kieron
Thanks to Kieron for transfering my data to my new phone. Efficient and no problems
May 8, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey Colin,
Thanks for the lovely review and fantastic support for Kieron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Penrith
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had issue with my account
Had issue with my account. Johnathan has done everything to resolve
May 8, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey Pam
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service by Kieron
Great service by Kieron. He was very efficient and found me a good deal.
May 4, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey Steven,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kieron was veryy pleasant.
May 3, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey Marion,
Thanks for the lovely review and fantastic support Kieron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tami made upgrading my sim quick and…
Tami made upgrading my sim quick and painless
May 2, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey Jacob,
Thanks for the lovely review and fantastic support for Tami.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tami was super freindly when helping…
Tami was super freindly when helping richard and I find a phone that was suitable for our abilities
May 1, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey Liz,
Thanks for the lovely review and fantastic support for Tami. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kieron fixed my phone and downloaded…
Kieron fixed my phone and downloaded WhatsApp for me. Great service.
April 30, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey William,
Thanks for the lovely review and fantastic support for Kieron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Quick easy upgrade from Johnny in store.
Quick easy upgrade from Johnny in store.
April 26, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey Darren,
Thanks for the lovely review and fantastic support for Johnny.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Systems going slow but Tom still…
Systems going slow but Tom still managed to get me a great deal on my new sim, efficient and friendly, thank you
April 13, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey Ben,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Spoke with Tom
Spoke with Tom, friendly and helpful, sorted my contract out for me and saved me money, thank you!
April 13, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey Heather,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service at Penrith store
I called into the Penrith store on Friday morning and returned with my wife in the afternoon.
We left with two new phones set up by Stuart who did all that he could to help us.
One remaining problem was sorted easily when we returned the old phones on Monday
April 4, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey Mike,
Thanks for the lovely review and fantastic support for Stuart.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Penrith
Hi Jane,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I spoke to Johny today about upgrading…
I spoke to Johny today about upgrading my airtime plan and asking about phones in general. Great crack with Johny knew his stuff and got me the best deal possible. Thanks again
March 9, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Both Tami and Kieron helped a lot with…
Both Tami and Kieron helped a lot with getting me set up with exactly what I needed for the best price. Many thanks to those two for their patience with me and the system issues they were experiencing.
March 6, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hi Wolfie,
Thank you so much for your valuable feedback for Tami and Kieron, it's truly appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Johnathon the manager was brilliant…
Johnathon the manager was brilliant certainly knew his job and couldn’t be more helpful customer service spot on explained everything no problem
March 4, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hi Carol,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tami found my son and I a great deal on…
Tami found my son and I a great deal on two new phones
March 1, 2025
Unprompted review
Reply from Vodafone UK - Penrith
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Despite the systems being down Tami was…
Despite the systems being down Tami was still helpful and friendly
February 18, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hey zara, I'm sorry to hear the system was down when you contacted us. If Tami was unable to sort out your issues, don't hesitate to get in touch.
All the best, The Vodafone Social Media Team
Tom was friendly and efficient in…
Tom was friendly and efficient in finding me a new phone and transferring my data to my new phone
February 16, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Hi Beau, It's great ot hear how helpful Tom was when you visited the store recently 😊 All the best, The Vodafone Social Media Team
Tami was very helpful when transferring…
Tami was very helpful when transferring my stuff to my new phone and even fitted my screen protector for me
February 15, 2025
Unprompted review
Reply from Vodafone UK - Penrith
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.