Vodafone UK - Penrith Reviews 139

TrustScore 5 out of 5

4.9

Unit 5 , Angel Square, CA11 7BT Penrith, GB


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Rated 5 out of 5 stars

I’m new to the area but the store has been most helpful. I was having trouble getting security codes and Adam fixed it right away. Excellent thank you.

Company replied

Rated 5 out of 5 stars

Stuart gave me an outstanding experience when I visited last week, going above and beyond to enable me to sort out everything for my disabled mother's new phone on the day. Thank you!

Company replied

Rated 5 out of 5 stars

After having gone round in circles with the website and phone numbers which simply took us back to the website, it was a delight to go into the store and be greeted by a very knowledgeable, friendly a... See more

Company replied

Rated 5 out of 5 stars

had a fantastic experience at Vodafone Penrith recently. I was helped by Jonathan, who was incredibly helpful and knowledgeable. He made the process of getting my new iPhone 16 so easy, and I was abl... See more

Company replied


Company details


Contact info

  • Unit 5 , Angel Square, CA11 7BT, Penrith, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Got a new phone off Adam and the camera…

Got a new phone off Adam and the camera is brilliant.

June 1, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’m new to the area but the store has…

I’m new to the area but the store has been most helpful. I was having trouble getting security codes and Adam fixed it right away. Excellent thank you.

June 1, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey there,

Thanks for the lovely review and fantastic support for Adam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was excellent

Adam was excellent, I'm very happy with my new phone.

June 1, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Tony,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam sorted my iCloud account very happy

Adam sorted my iCloud account very happy

May 7, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam helped us and spent extra time…

Adam helped us and spent extra time with us. Very happy with the service .

May 5, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hi B, thank you so much for your wonderful review and the amazing support you’ve shown for Shannon, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

iphone help

My new iPhone was being a nightmare when I was trying to set it up. Adam sorted it out for me.

May 2, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Laura,

Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pati helped me with my upgrade!

April 25, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Peter,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kieron was very helpful at setting up…

Kieron was very helpful at setting up my phone.

April 10, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Sylvia,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding service from Stuart

Stuart gave me an outstanding experience when I visited last week, going above and beyond to enable me to sort out everything for my disabled mother's new phone on the day. Thank you!

April 1, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kieron was very helpful and transferred…

Kieron was very helpful and transferred the data to my new phone.

March 20, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pati was very helpful with me today

March 20, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Neil,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam helped me and and he was fabulous.

March 19, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Louise,
 
Thanks for the lovely review and fantastic support for Adam.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Set up new phone easier than thought

Set up new phone easier than thought. Thanks Johny

February 11, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hi John,

Thank you so much for your wonderful review and the amazing support you’ve shown for Johny—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Johnny set my new phone up and got me a…

Johnny set my new phone up and got me a new deal

February 3, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Sue,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

new phone

new phone. google account issues. Johny tried his best

February 3, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Johny changed the sim size fir me and…

Johny changed the sim size fir me and put me in a bundke - akso recomended a sim contrsct would be better for me

January 24, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to Kieron for setting up my…

Thank you to Kieron for setting up my new SIM card and phone.

January 22, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Mary,

Thanks for the lovely review and fantastic support for Kieron.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had an issue with spam adverts but…

Had an issue with spam adverts but thanks you Johny and Adam for fixing it

January 17, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Philip,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff in Penrith branch have been very helpful and efficient

My Vodafone deal had expired and I was tempted to go to 02 but the staff were very helpful and made my decision easy to stay with Vodaphone.

January 16, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Hetherington,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone set up

New phone set up. New email- sorted

January 14, 2026
Unprompted review
Vodafone UK - Penrith logo

Reply from Vodafone UK - Penrith

Hey Terry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

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