Pixel phone died purchased another but struggled to load apps. Adam sorted within a few minutes. Very happy great service
Company replied
Location
Switch locationUnit 5 , Angel Square, CA11 7BT Penrith, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have had a few problems and the help and support is fantastic. The two men who I go to are Stuart and Adam and I will recommend them two to anyone. They are so patient with me. I would also like... See more
Company replied
After having gone round in circles with the website and phone numbers which simply took us back to the website, it was a delight to go into the store and be greeted by a very knowledgeable, friendly a... See more
Company replied
Called in to see whether I could upgrade my phone due to damage. I was able to upgrade and the process was seamless. Although the phone I wanted wasn’t in stock, I’ve been able to get this the next da... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Penrith
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 5 , Angel Square, CA11 7BT, Penrith, United Kingdom
4.9
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - Penrith
Thanks for the brilliant feedback, Adam! It's really appreciated.
Vodafone Social Media Team
Staff are wonderfully helpful and…
Staff are wonderfully helpful and informative
October 20, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hi Trevor,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Staff were absolutely marvellous and…
Staff were absolutely marvellous and went put of their way to help me.
October 13, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Thanks for your fab feedback for our team Jude.
All the best, The Vodafone Social Media Team
easy to use and very friendly
September 13, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hi Chris,
Thank you for reviewing! It's great to hear your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Great service
September 26, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hi Gema,
Thanks for taking the time to review, we value your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I'm happy with the customer service
August 3, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hey Laura,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Adam has been very helpful in sorting…
Adam has been very helpful in sorting out an app on my phone
August 2, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hey Margaret,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I had a problem with my Facebook…
I had a problem with my Facebook account and Adam was happy to help
August 2, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hey Mrs Frith,
Thanks for letting us know what an amazing job Adam did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great lad josh in the shop was…
Great lad josh in the shop was fantastic and went above and beyond.
July 22, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hi Susan,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Penrith
Hey George,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Helped me install a couple of apps on…
Helped me install a couple of apps on my phone and made it much easier to hear. Brilliant help.
July 4, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hey Jill,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Penrith
Hey Ann,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Good advice about my broadband and…
Good advice about my broadband and roaming simple and easy
June 28, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hey Liz,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Penrith
Hey Thomas,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Joshua
Really helpful assistant manager Josh, good service and sorted my phone for me, thanks again vodafone penrith
May 31, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hey Chloe,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Josh
Josh was so helpful it was a very pleasant experience from start to finish
April 8, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hi Margaret,
It's always nice to read such lovely feedback. If you spoke to Josh in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team
Great experience with Vodafone Penrith
Friendly and helpful with multiple issues with my phone
April 8, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hi Chris,
Thanks for your review of the Penrith store. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks, Vodafone Social Media Team.
Great and Friendly experience
April 7, 2023
Unprompted review
Reply from Vodafone UK - Penrith
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.