Vodafone UK - Penzance Reviews 147

TrustScore 5 out of 5

4.9

14 The Terrace, Market Jew Street, TR18 2TZ Penzance, GB


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Rated 5 out of 5 stars

Your employee Matt O saved the day with his technical skills in brilliantly saving my mobile details having dropped my mobile and crushed the screen. My sincere thanks for his time and effort.

Company replied

Rated 5 out of 5 stars

Just dealt MattO upgrading my contract and setting up one for mother. What can I say great service, fast and efficient. Definitely recommend Vodafone and their team in Penzance.

Company replied

Rated 5 out of 5 stars

Hollie resolved an issue that's been going on for 3 years. She was patient and easy to deal with. I'm proper pleased!

Company replied

Rated 5 out of 5 stars

Collected new phones yesterday, ran into problems setting up went back to vodaphone Penzance and both Beth’s were amazing helping us solve our issues. We also witnessed them with three other customer... See more

Company replied


Company details


Contact info

  • 14 The Terrace, Market Jew Street, TR18 2TZ, Penzance, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

147 reviews

5-star
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Rated 5 out of 5 stars

Hollie resolved an issue that's been…

Hollie resolved an issue that's been going on for 3 years. She was patient and easy to deal with. I'm proper pleased!

May 27, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Craig,
Thanks for the lovely review and fantastic support for Hollie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Your employee Matt O saved the day with…

Your employee Matt O saved the day with his technical skills in brilliantly saving my mobile details having dropped my mobile and crushed the screen.
My sincere thanks for his time and effort.

May 23, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just dealt MattO upgrading my contract…

Just dealt MattO upgrading my contract and setting up one for mother. What can I say great service, fast and efficient. Definitely recommend Vodafone and their team in Penzance.

May 21, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Donald,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service for Hollie and staff

Excellent service for Hollie and staff

May 15, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service

Matt O has been really helpful upgrading mine and my husband’s iPhones and reducing the monthly cost.
Great service

May 13, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Customer Service

Matt O was really helpful and knowledgeable, making some really useful suggestions and even saved me money! Thank you for your great service.

May 9, 2026
Unprompted review
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Reply from Vodafone UK - Penzance

Hey Fiona,

Thanks for the lovely review and fantastic support for Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hollie was a dream all information we…

Hollie was a dream all information we needed

May 7, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey there,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service, thank you to Matt O for sorting me out.

April 25, 2026
Unprompted review
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Reply from Vodafone UK - Penzance

Hey Christopher,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was super helpful and made the…

Matt was super helpful and made the process easy and simple

April 22, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Debs,

Thanks for the lovely review and fantastic support for Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Penzance

Went to Vodafone Penzance today with a general query about roaming and got fantastic service and a contract better deal thanks to Matt- really knows his products and very helpful !

April 18, 2026
Unprompted review
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Reply from Vodafone UK - Penzance

Hey Clementina,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was extremely helpful and made the…

Matt was extremely helpful and made the entire process very easy and simple

April 18, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Robert,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt o was brilliant extremely helpful…

Matt o was brilliant extremely helpful and patient

April 13, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Chris,

Thanks for the lovely review and fantastic support for Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service!

Matthew was brilliant, he helped us review our mobile and broadband needs and helped us reduce our monthly bill. He was very patient and knowledgeable, thank you!

April 10, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Leanda,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Was quick and easy to do what we need to do. Thank you to the team at Penzance branch

April 4, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Abi,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt O was amazing and very helpful.

March 26, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Dianne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was fantastic helping me get a…

Matt was fantastic helping me get a great deal and transferring all my information. Highly recommended!

March 23, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Barrie,

Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matthew was very helpful and informative

March 18, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Susannah,

Thanks for the lovely review and fantastic support for Matthew.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded my broadband and saved me some…

Upgraded my broadband and saved me some money.
Very helpful and friendly
Thanks Matt

March 11, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Hollie today

Amazing service from Hollie today. Very helpful, with amazing customer skills .

March 10, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt made the buying experience…

Matt made the buying experience extremely easy and gave great advice. Highly recommended!

March 10, 2026
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hey Gail,

Thanks for the lovely review and fantastic support for Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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