I came into the Penzance store after dropping my phone. Matt pointed out I was due an upgrade, patiently helped me select the right plan and helped me set up my new phone. He turned a disaster into a... See more
Company replied
Location
Switch location14 The Terrace, Market Jew Street, TR18 2TZ Penzance, GB
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Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She di... See more
Company replied
Collected new phones yesterday, ran into problems setting up went back to vodaphone Penzance and both Beth’s were amazing helping us solve our issues. We also witnessed them with three other customer... See more
Company replied
Went in store to have a sim swap done & a lovely man called Matt C helped me with this. He was very professional & explained everything to me in great detail. Would highly recommend visiting the store... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Penzance
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
14 The Terrace, Market Jew Street, TR18 2TZ, Penzance, United Kingdom
4.9
Excellent
168 reviews
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Let me know please
Can someone let me know if Matt is working Saturday 8th feb please
February 2, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hi Lee. As we don't have access to your account or details via this review based platform, we're unable to answer your question. If you're referring to a store advisor, we would advise popping in and asking a member of the team https://vodafone.uk/storeuk. If you're referring to an advisor over the phone, on Live Chat or social media, we won't have access to this information.
Vodafone Social Media Team
Dan was so helpful and explained…
Dan was so helpful and explained everything I asked about .
January 24, 2025
Unprompted review
Reply from Vodafone UK - Penzance
HI Tina,
Thanks for the great feedback for Dan, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dan was very knowledgeable and helpful
Dan was very knowledgeable and helpful. Has represented Vodafone admirably. Would definitely recommend. Thank you.
January 22, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hi Anita. Thank you for your review for Dan. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dealt with Matt helping set up my new…
Dealt with Matt helping set up my new phone. Can't thank him enough for sorting my phone out. My lifeline is back
December 19, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Andrew,
It's great to see you had such a positive experience with Matt. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Matt was fantastic saving me some money…
Matt was fantastic saving me some money and got a new phone. Can't thank him enough for helping me
December 17, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Hilary,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Matt saved me money and got me a better…
Matt saved me money and got me a better deal ! Fantastic
November 30, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi there,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent customer service
Excellent customer service, they seem to go the extra mile to get the best value when upgrading contracts. I dealt with Matt Chapman in the Penzance branch who was extremely helpful and professional on two different occasions. Would highly recommended.
November 29, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hey Guy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dealt with Matt J the manager
Dealt with Matt J the manager. Saving me money and great customer service
November 12, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Jane,
Thanks for your 5-star review for Matt. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Came In With a general query
Came In With a general query, left happy. Can't thank the penzance store enough
October 31, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Thanks Jowan, it 's good to see out in-store team were so helpful.
Thanks, he Vodafone Social Media Team
Came in after a new upgrade as my…
Came in after a new upgrade as my iPhone was too chunky. Saw Matt Jones who advised on a pixel 8! Can't wait to try
October 26, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hey Margaret, Thanks for reaching out about the awesome service you received from Matt. Hope you love your new phone. All the best, The Vodafone Social Media Team
Came in as phone had broken
Came in as phone had broken, new phone sorted quickly by Matt J the manager. Excellent service
October 21, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hello, Raymond,
Thanks for letting us know what an amazing job Matt did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
All 3 members of staff were great
All 3 members of staff were great. All 3 of them worked on the upgrades for our phones and were amazing throughout. Sorting phones can be stressful. These guys made it a breeze! Thank you
September 5, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi there,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with our staff members.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
One of the mats was amazing great…
One of the mats was amazing great service
September 5, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Ashley,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Matt was extremely helpful and provided…
Matt was extremely helpful and provided clear and accurate advice. Highly recommend
August 1, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Roger,
Thank you for your review and feedback for Matt.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Helpful and knowledgeable
Helpful and knowledgeable, great all round, both Matt’s were great
July 26, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hey Daniel,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Sophie did an amazing job with us today…
Sophie did an amazing job with us today very helpful 10/10
May 18, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Blossom,
Thank you for taking the time to review and sharing this feedback for Sophie.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Really impressed by Matt in the…
Really impressed by Matt in the Penzance store. A few months ago he gave me info and today I returned to swop over my provider. Professional and friendly service not like a robot!
May 14, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Angela,
We appreciate your feedback and kind words about Matt. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Matt was absolutely fantastic
Matt was absolutely fantastic. Took the time to listen to my needs and tailor a package to suit. Would definitely recommend.
April 20, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Carol. Thank you for your review for Matt. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and excellent service
Very friendly and excellent service. Spent the time to help me transfer all data from old phone to new one.
April 5, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Hi Catherine,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Friendly knowledgable staff
Really friendly staff, had all the answers to every question. Really helpful, positive experience.
February 20, 2024
Unprompted review
Reply from Vodafone UK - Penzance
Thanks for your awesome feedback for our team Elle.
All the best, The Vodafone Social Media Team
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