I came into the Penzance store after dropping my phone. Matt pointed out I was due an upgrade, patiently helped me select the right plan and helped me set up my new phone. He turned a disaster into a... See more
Company replied
Location
Switch location14 The Terrace, Market Jew Street, TR18 2TZ Penzance, GB
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See what reviewers are saying
Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She di... See more
Company replied
Collected new phones yesterday, ran into problems setting up went back to vodaphone Penzance and both Beth’s were amazing helping us solve our issues. We also witnessed them with three other customer... See more
Company replied
Went in store to have a sim swap done & a lovely man called Matt C helped me with this. He was very professional & explained everything to me in great detail. Would highly recommend visiting the store... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Penzance
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
14 The Terrace, Market Jew Street, TR18 2TZ, Penzance, United Kingdom
4.9
Excellent
168 reviews
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Had great service from Matt and Holly…
Had great service from Matt and Holly they were really helpful and nothing was a problem
July 26, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey Margaret,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hollie was Very helpful to me today
Hollie was Very helpful to me today. Thank you
July 25, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hi Graham,
Thank you so much for your wonderful review and the amazing support you’ve shown for Hollie —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Holly was incredible helpful with…
Holly was incredible helpful with clear, concise advice on thx options available to me
July 25, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey Rachel,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service oriented staff
Very efficient and speedy service at Vodafone store in Penzance.
Thank you Hollie.
July 24, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey Laurent,
Thanks for the lovely review and fantastic support for Hollie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superb customer experience
We must commend Joey for her outstanding customer service.Her advice was excellent when purchasing a new phone .Later in the day when we discovered a problem ,she quickly resolved the issue in a cool ,clear and professional manner.Thank you so much from two technology dinosaurs.!
July 10, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Today the 16th of June visited shop and…
Today the 16th of June visited shop and received 5 star service , with all my phone problems sorted out .
June 16, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hi Kevin,
Thank you for your positive feedback,
Vodafone Social Media Team
Everytime I go into Vodafone Penzance
Everytime I go into Vodafone Penzance, the lads and ladies are amazing and always get things sorted. They don't try and send you anything just want to help and you can either have a laugh and giggle with them. Would 100% recommend this shop.
May 30, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey Marie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Joey and Matt in the Penzance store…
Joey and Matt in the Penzance store couldn’t be more helpful nothing was too much trouble and got a great deal for me. would highly recommend to anyone.
Impeccable service
May 23, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey Dan,
Thanks for the lovely review and fantastic support for Joey and Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matthew in-store was very helpful and…
Matthew in-store was very helpful and quick to find out the issues I had
May 22, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey Matt,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hollie was very helpful in the sale of…
Hollie was very helpful in the sale of my new phone
April 29, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey there,
Thanks for the lovely review and fantastic support for Hollie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful friendly service
I was served by Matt who was very polite and helpful. Explained things very simply for me and made the process very smooth.
April 30, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey Linda,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and explained everything…
Very helpful and explained everything well. Friendly and both staff members were extremely knowledgeable.
April 29, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey Crystal,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I called lo Penzance and was met by Joey an Hollie
I called lo Penzance today and thoroughly treated very professionaly
April 17, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hey William,
We truly appreciate your kind words. Thanks for taking the time to leave a review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I am very happy with my visit to the…
I am very happy with my visit to the Vodafone shop recently (7/03/2025). Joey and Alyssia couldn't have been more helpful. Explained all I needed to know, were kind and patient with all my queries. Thank you for having a local shop with people I can talk to face to face, long may we keep human assistants in all shops.
March 7, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Informative and friendly staff
Informative and friendly staff who made our experience easy when setting up a contract and renewing my wife's contract. Would highly recommend this store.
March 8, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
It's been a very long time since I've…
It's been a very long time since I've taken a phone contract out but the experience I had today was amazing and although I didn't get the phone I planned Matt help me make a better informed decision so happy with my experience and would 100% advise a visit
March 8, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Holly made getting a new phone so much …
Hollie made getting a new phone so much easier than ever before...Thank you so much.
March 5, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hi Paul,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great experience in the store with…
Great experience in the store with Hollie and Matt
February 26, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Thanks for your five star review, Richard! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Really helpful advice from Holly and…
Really helpful advice from Holly and saved me money
February 26, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hello, Sharon,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Matt the store manager is brilliant
Matt the store manager is brilliant. He really went the extra mile too help me get my fibre broadband sorted.
January 21, 2025
Unprompted review
Reply from Vodafone UK - Penzance
Hi Josefine,
Thanks for your review for Matt. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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