I had a great experience at Vodafone in Pontefract thanks to Jacob. He spent a lot of time helping me with my SIM card and made sure everything was set up properly. He was patient, knowledgeable, an... See more
Company replied
Location
Switch location9 Market Place, WF8 1AG Pontefract, GB
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Another good day at Vodafone Pontefract.This time it was Liam who helped with my dilemma. It really is nice when you go into a store and you are treated with such kindness and respect by people who ac... See more
Company replied
Just visited the Pontefract store this morning and as usual the staff team are extremly polite and helpful especially the manager Julie who is so perfectly helpful and nothing is ever too much trouble... See more
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I had a really positive experience in store today at Vodafone. The store assistant Darcy was extremely helpful, patient, and knowledgeable.she took the time to explain everything clearly without... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Pontefract
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9 Market Place, WF8 1AG, Pontefract, United Kingdom
4.9
Excellent
154 reviews
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Very friendly quick and efficient…
Very friendly quick and efficient service, many thanks.
October 17, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lesley was brilliant today
Lesley was brilliant today, everything i asked her to look at she gave 100%.
She took her time to ensure that everything was transferred and working on my new phone.
100% top level employee, I'll be there for my next upgrade
October 16, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Stanley. Thank you for your review for Lesley. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jacob was fantastic
Jacob was fantastic, made the whole experience of changing my device a pleasure. Asset to the company
October 4, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Luke,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fabulous service from Jacob
Used the store in Pontefract, West Yorkshire, where it was a pleasure to have been assisted by Jacob. He was very kind and friendly throughout the entire process. His knowledge of the products was impressive, making it easy to understand the options. Jacob helped me find a phone and plan that perfectly suited my needs. Overall, it was a great experience
September 17, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Linda,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Such a great service
Such a great service. Ended up getting everything I needed
September 5, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great experience
Jacob made the whole experience of upgrading effortless.
He was patient and understanding of my needs and took time to explain about the phone and device plans
Nothing was too much trouble and he did it in a very friendly, very pleasant and very polite manner.
Jacob is a credit to the Pontefract store and also to Vodafone themselves.
September 1, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We appreciate you taking the time to share your feedback. We're happy to hear that your upgrade experience was effortless and that you felt well-supported. It's great to know that our agent Jacob was so helpful.
Vodafone Social Media Team
Great customer service very happy
Great customer service very happy
September 2, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We appreciate your feedback and we're so happy to hear that you were pleased with the customer service that you received.
Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
We're happy that your experience was so positive and appreciate you sharing your fantastic feedback with us.
Vodafone Social Media Team
I had a very good experience at the…
I had a very good experience at the pontefract branch with Sophie today. She was very friendly and and patient with us , Sophie is a star
August 23, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Darcy is a credit to this store!
My assistant Darcy was very helpful and knowledgeable. She talked me through my options and gave me advice about what would work best for me. She was patient and good humoured which made me feel at ease. An asset to the Pontefract branch. A huge thanks from me.
August 5, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Lindsey,
Thanks for the lovely review and fantastic support for Darcy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc from the Vodafone store in…
Marc from the Vodafone store in pontefract was really helpful getting me and my wife a new phone and even getting them set up so we didn't have to do anything, very happy.
August 1, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Graham,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Julia looked after us impeccably
Julia looked after us impeccably, outstanding service. She went further to get us the best deals and advice! Would highly recommend!
August 1, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Heather,
Thanks for the lovely review and fantastic support for Julia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Julia at the Pontefract branch was very…
Julia at the Pontefract branch was very helpful and accommodating. She helped get me a very good deal which suits my requirements.
July 29, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Mark,
Thanks for the lovely review and fantastic support for Julia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
Hey Samantha,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lesley was a very helpful lady today…
Lesley was a very helpful lady today she was amazing and explained everything to us and how we could get a tablet as well as helping us upgrade our sim contract to a device and sim contract
July 12, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Been with this company years and they…
Been with this company years and they still brilliant at what do julia excellent
July 7, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Kevin
This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Called in shop didn't wait long to get…
Called in shop didn't wait long to get served .Lovely lady dealing with me called Julia .Very pleasant & with the deal I've got
July 7, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jacob at the Pontefract branch was…
Jacob at the Pontefract branch was amazing - knowledgable funny and personable. I honestly could not have asked for better service!
He said he was in training but you wouldn’t have believed it! He gave me a better deal by 50% than what I have been paying! Just a great guy…. GIVE HIM A RAISE TRACEE
June 10, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We're happy to hear that you had such a positive experience!
We appreciate you taking the time to share your feedback,
Vodafone Social Media Team
Staff at Vodafone pontefract were…
Staff at Vodafone pontefract were really helpful, thanks
June 7, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Daniel.
We're happy to hear that our agents were helpful during your store visit.
Thanks,
Vodafone Social Media Team
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