Graham was fabulous, provided a top service, friendly and really positive in helping my choose my new iPhone 17e. I’ll be back to renew my broadband in November. Thank you!
Company replied
Location
Switch location6 Taff Street, CF37 4UL Pontypridd, GB
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See what reviewers are saying
Sophie and James spent so much time supporting me with my account, saving me money and upgrading at the same time. They had so much patience and provided me with great customer service.
Company replied
Claire was very efficient..it was not the first time that she had dealt with me . She made a painful experience pleasurable..
Company replied
Signed up to broadband & keep my landline number. Switched from Virgin Media on 3rd July 2026. Everything seemed to be going smoothly. Broadband connection went well but! Alas it is now 11th July... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Pontypridd
Written by the company
Contact info
6 Taff Street, CF37 4UL, Pontypridd, United Kingdom
4.9
Excellent
155 reviews
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Kris from pontypridd was so helpful…
Kris from pontypridd was so helpful helped my family with new phones very polite and friendly spent time explaining every new about the new phones would highly recommend going there. 10 out of 10 for customer service
January 12, 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Great service
Great service. No hard sell and listened to our needs to change broad band & phone provider. Annual savings over £600 ! Thank you so much Graham
January 10, 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Clare,
Thanks for the lovely review and fantastic support for Graham.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
New phone oldies nightmare
New phone oldies nightmare, thank goodness Sophie was able to help, thanku so much
December 29, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Marilyn,
Thanks for the lovely review and fantastic support for Sophie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
CLARE I PONTYPRIDD VODAFONE BETTER THAN LIVECHAT
Had issue with tablet dealt with Vodafone livechat on 2 occasions they could not fix the problem, came to Clare in Pontypridd store.
Nothing was a problem and Clare had the problem fixed within a few minutes, if only livechat could be as good.
December 11, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Graham,
Thanks for the lovely review and fantastic support for Clare.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kris of Pontypridd Vodafone was…
Kris of Pontypridd Vodafone was patient, knowledgeable and professional. Vey happy with the service provided
December 6, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan done everything and more to help us…
Dan done everything and more to help us when Vodafone customers service did not do enough to solve the issue we had but Dan again went above to help
December 5, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Claire was very helpful and got me the…
Claire was very helpful and got me the best deal. Highly recommend.
December 4, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Mary,
Thank you so much for your wonderful review and the amazing support you’ve shown for Claire—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Dan helped me with a new phone
Dan helped me with a new phone. Thanks Dan.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Clare was extremely helpful and sorted…
Clare was extremely helpful and sorted all my requirements, highly recommend
November 19, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
We appreciate your review and are happy to hear that our agent Clare was helpful during your visit.
Thanks,
Vodafone Social Media Team
Carly sorted the problem in 2 mins
Carly sorted the problem in 2 mins - brilliant, excellent service. Thank you
November 14, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Wonderful patience. very knowledgeable and helpful
Wonderful patience, very knowledgeable and helpful, Clare was great
November 12, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great customer service
Great customer service, lovely help.
Kris
Pontypridd
November 1, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi. We're happy to hear that you had a positive experience with our customer service. Thank you for your lovely feedback and for taking the time to share. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Carly from the Pontypridd store is amazing
Carly from the Pontypridd store has been an absolute legend with supporting me in setting up my new broadband in my new property.
So friendly and approachable, will definitely be back once my phone contract with my current provider finishes!
October 22, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Clare was really helpful
Clare was really helpful, she done Amazing Job
Customer service spot on, Once again Clare Thank you
October 10, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Professional and efficient
Professional and efficient. Helped lower my bills for my existing accounts. Kris was great.
October 7, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Dan!
Dan, was very nice and helpful as we had no idea what we needed to do. Also upgraded us to a better plan that was cheaper, had our same benefits and more. 10/10!!!
October 4, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Jayne,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Carly was amazing and has the patience…
Carly was amazing and has the patience of a Saint. I've updated my mobile phone and switched from Sky to Vodafone broadband today, thanks to her. I honestly can't thank her enough. Thank you, Carly.
September 13, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Dab was great
September 6, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Amazing Customer Service
Amazing Customer Service. Really helped my husband and I with our contracts today. Special thank you to Kris and Carly.
September 6, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
We're happy to hear about the amazing customer service you received! We appreciate you sharing your positive experience with us.
Thanks,
Vodafone Social Media Team
Came into Vodafone today in pontypridd…
Came into Vodafone today in pontypridd and was assisted by Kris,he explained everything clearly and gave me all the answers I needed,he's a great asset to Vodafone and I'm extremely happy with the Vodafone experience today
September 6, 2025
Unprompted review
Reply from Vodafone UK - Pontypridd
We're happy to hear that you had a great experience! We appreciate you taking the time to share your positive feedback. It's wonderful to know that you're extremely happy with your visit.
Thanks,
Vodafone Social Media Team
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