Fabulous service from Steve, so quick and efficient and suggested new products which saved us money. Always have great service in this store. Thank you !
Company replied
Location
Switch location2 Kingland Crescent, BH15 1TB Poole, GB
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See what reviewers are saying
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... See more
Company replied
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... See more
Company replied
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Poole
Written by the company
Contact info
2 Kingland Crescent, BH15 1TB, Poole, United Kingdom
4.8
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very easy and helpful
Andreea was very positive, polite and helpful in arranging my upgrade and explained clearly what was involved and the process
May 15, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hi Mark,
Thank you so much for your wonderful review and the amazing support you’ve shown for Andreea—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Andreea was amazing at helping me
Andreea was amazing at helping me , she explained everything really well and gave amazing customer service that was very honest and transparent which is rare these days. She made a what would usually be a stressful time really nice :)
Her other work college Archie was also brilliant !
May 11, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hey Charlotte,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Dan in Poole
Great service from Dan in Poole. Helped me find great phone and plan. Also loved speaking to Andreea about weddings...
May 9, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hey Theresa,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
First class service
Fantastic, professional service as always from the excellent team in Poole!
April 14, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hey Louise,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Archie
Thank you Archie, nice dealing with you today. Thank you for all you assistance 😊
April 1, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hey Emma,
Thanks for the lovely review and fantastic support for Archie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Archie personable and helpful
Archie was very personable and helpful in securing us our new phone/ airtime plans. We wish him all the best in his career!
April 1, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hey John,
Thanks for the lovely review and fantastic support for Archie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andreea was very helpful
Andreea was very helpful, she explained everything very well which made the experience vey easy.
March 19, 2025
Unprompted review
Reply from Vodafone UK - Poole
We really appreciate your five star feedback, Daniel! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Professionals :)
March 10, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hi Igor. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Andreaa
Great service from Andreaa. Thank you for saving me money and also applying my discount.
February 16, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hello, Kim,
Thanks for letting us know what an amazing job Andreaa did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Carl was amazing and so helpful
Carl was amazing and so helpful, great customer service
February 15, 2025
Unprompted review
Reply from Vodafone UK - Poole
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Andreea. Poole. The lady made us feel at ease and…
The lady made us feel at ease and helped us change our tariff. She was very knowledgeable about what products were available to us. She did everything we asked for about reducing our bill and keeping various contacts in place.
January 30, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Gold star service from Dan B !!
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done !
Would reccomend , definitely deserves recognition for his hard work !
January 16, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hi Anita,
Thanks for sharing your fabulous feedback for Dan. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing service
Went in to to see if I can get an upgrade. Dan helped me out and he did an amazing job with not only sorted out issue but got me an amazing offer. Amazing service! All very happy
January 15, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hi Kitty,
Thanks for your review for Dan. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
We went in to our local Vodafone store…
We went in to our local Vodafone store and were helped by Andreea and Carl. We needed to sort our contracts for myself my husband and my son so they both helped us. Nothing was too much trouble they were both very knowledgeable and helped us decide which phone and contracts we wanted. We were in there for over an hour but it didn’t feel like it as they were both very friendly and obviously got on well together and nothing was too much trouble. They were brilliant and an asset to your team. They also sorted out a new contract for our broadband.
January 11, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hi Sara,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The moment I arrived in Vodafone Poole
The moment I arrived in Vodafone Poole, service was immediate and my question answered by Andreea, excellent service.
January 2, 2025
Unprompted review
Reply from Vodafone UK - Poole
Hi Charles,
Thanks for sharing your fabulous feedback for Andreea. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Always fab & friendly customer service…
Always fab & friendly customer service from the Poole store
December 27, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi Tiggs,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I paid £12 to activate 8 days of…
I paid £12 to activate 8 days of roaming, but every time I try to use the internet, it says "No Internet Connection"—despite showing a 5G signal! This is absolutely unacceptable! And shows 8 day roaming is active!!!
The chatbot Tobi is completely useless and offers no real help. I’ve been a loyal Vodafone customer for the last 12 years, and while the first 10 years were decent, the last couple of years have been absolutely terrible.
They tricked me into renewing my contract just before I went on holiday, without mentioning the roaming charges had changed. When I returned from my holiday two weeks later and tried to cancel, the store told me it was “too late” and that I’d have to pay almost the full value of a yearly contract to leave. What a joke!
I cannot wait for my contract to end so I can move to another provider. Vodafone has become the worst company ever in my experience. Never again!
December 16, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hello, Rolandas,
We appreciate the importance of being connected, so it's disappointing to hear about the issues which you've had with using your service while roaming abroad, and that you had a poor experience while trying to resolve this.
Please reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone so that we can take a deeper look into this for you.
Thanks,
Vodafone Social Media Team
Andrea was incredibly helpful
Andrea was incredibly helpful, she definitely went above and beyond. I cant recommend her enough. Thank you so much
December 6, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi Sally,
This is the kind of feedback that we love to see! It sounds like Andrea left a fabulous impression. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dan was very and got me the best deal…
Dan was very and got me the best deal possible
December 2, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi Anna, It's great to see Dan took their time to find you the best available deal.
Thanks, The Vodafone Social Media team
Absolutely amazing Andreea was so kind…
Absolutely amazing Andreea was so kind and explained things to me very well being autistic it takes me a while to understand things. Felt listen to . Couldn’t ask for a better person to help me with a new phone.
December 2, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi there,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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