I was initially helped by Will who I cannot fault in any way. I then returned to the store another day to sort my App & Bill out. I was dealt with by another male who so unhelpful and sent me home to... See more
Company replied
Location
Switch locationUnit 9 , Prestatyn Retail Park, LL19 9LR Prestatyn, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant service from Nath, helped us out with not only our phones but by saving a huge amount on our broadband ( Vodafone prestatyn)
Company replied
I was on holiday and decided to see what offers we available for me to switch from Virgin Media as I was unhappy with their renewal offer , for both broadband and mobile. Nathan could not have been a... See more
Company replied
Nathan has made the whole experience of visiting Vodafone a pleasure. He was very professional while making us feel relaxed . We could ask as many questions as we like without feeling like a nuisance.... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Prestatyn
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 9 , Prestatyn Retail Park, LL19 9LR, Prestatyn, United Kingdom
4.9
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, helpful and enthusiastic
Ryan in the Prestatyn branch was absolutely brilliant and dealt with all my queries. I would fully recommend this store as the staff are all pleasant and willing to help where possible. never had a bad experience here!
December 18, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Tilly. Thank you for your review for Ryan and the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely friendly service
Lovely friendly service. Best options advised on. Thank you Jade!
December 12, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Mairead,
It's great to hear about your recent experience and feedback. Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Broadband issue
The shop assistant was very helpful and patient,sorted the issue out.
December 10, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hello, James,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service.
Excellent service.
Friendly, helpful and efficient.
November 21, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Andrew,
It's great to hear your feedback, thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Good experience with Jade
Jade was very helpful with upgrading my phone. She got me a really good deal that suits my needs. She was very polite and provided excellent customer service.
November 20, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Sue. Thank you for your review for Jade. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone head office told me many…
Vodafone head office told me many things that were incorrect.. hours and hours spent getting nowhere. Came to store and the manager Aaron and Mille where both excellent and a credit to the business
November 17, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great service
Great service. Found just what I needed and more. Ryan was really helpful
October 5, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi . Thank you for your review for Ryan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dave was very helpful in upgrading my…
Dave was very helpful in upgrading my broadband. Thank you!
Everyone in store is always so nice
October 3, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Sam,
Thank you for your review for Dave. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Thank you Leon - Prestatyn store - Vodafone
Thank you so much for the support and advice given by Leon 18th Aug 2024. Leon was very helpful and politely adviced action required to resolve an ongoing problem with my mobile. I am very grateful to him for his professional and helpful manner. i would certainly recommend Prestatyn store in the future to other customers... many thanks Leon.
August 18, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Patricia,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
David was very help full as i asked…
David was very help full as i asked lots of questions
September 13, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hey Russell,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
David the manager at Prestatyn dealt…
David the manager at Prestatyn dealt with me , excellent service upgrading my son’s phone . Will highly recommend.
September 10, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Jean. Thank you for your review for David. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan was extremely friendly and helpful…
Ryan was extremely friendly and helpful during my visit to prestatyn shop today I would highly recommend Ryan and will be visiting him next time I am in the store he saves me money on my visit and git us a good deal on my friends new phone !!
September 10, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Anji. Thank you for your review for Ryan. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joe was very helpful today when trading…
Joe was very helpful today when trading my phone in
August 7, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hey Fern,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic help from David & his assistant a great help with all our enquiries many thanks 😊
Thank you so much
August 6, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Lesley,
These are lovely kind words of feedback for David. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Prestatyn
Hello Nia,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Prestatyn
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Prestatyn
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Prestatyn
Hey ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Amazing
Millie was very helpful and made the process so much easier than I thought it would be
July 17, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Thanks for your feedback Gary, it's great to see Millie was able to help and made everything as easy as possible 😊
Thanks again, The Vodafone Social Media team
Great service from David
July 1, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Mark. Thank you for your review for David. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.