I was initially helped by Will who I cannot fault in any way. I then returned to the store another day to sort my App & Bill out. I was dealt with by another male who so unhelpful and sent me home to... See more
Company replied
Location
Switch locationUnit 9 , Prestatyn Retail Park, LL19 9LR Prestatyn, GB
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See what reviewers are saying
Absolutely brilliant service from Nath, helped us out with not only our phones but by saving a huge amount on our broadband ( Vodafone prestatyn)
Company replied
I was on holiday and decided to see what offers we available for me to switch from Virgin Media as I was unhappy with their renewal offer , for both broadband and mobile. Nathan could not have been a... See more
Company replied
Nathan has made the whole experience of visiting Vodafone a pleasure. He was very professional while making us feel relaxed . We could ask as many questions as we like without feeling like a nuisance.... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Prestatyn
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 9 , Prestatyn Retail Park, LL19 9LR, Prestatyn, United Kingdom
4.9
Excellent
309 reviews
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Ryan and Adam were really helpful
Ryan and Adam were really helpful. Fast and super helpful with my broadband.
April 4, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hey Lorna,
Thanks for the lovely review and fantastic support for Ryan and Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
March 24, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Ryan,
Thanks for taking your time to share this experience with us. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Aaron Store Manager
Great service here again. Got the Pixel 9 Pro XL and was served by the store manager Aaron. Really friendly lad and went out of his way to help me choose the phone I wanted.
March 15, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Adrian,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Upgrade with Tilly!
I came into the store to upgrade my phone. I was served by Tilly and Adam was supporting to gain his training and learning. Tilly did a great job, I’m super happy with the service. Was offered a drink and took out a new phone and sim!
Excellent store, and customer service. Friendly team.
March 22, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hello Olivia,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Prestatyn
Thanks for the great feedback Bethan, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great experience in Prestatyn Vodafone
Great experience
Spoke with Aaron the store manager. Went into store to ask about my contract, due to having a break in the corner.
Aaron was very helpful and explained that my contract had expired and I could upgrade my phone. I went in with an idea of which phone, I would like to get but talking through the specs of others and found a better deal.
Whilst we were talking I was offered refreshments and made to feel at ease.
Vodafone also had an offer on trade in and bonus, making my overall payment a lot cheaper (despite the damage).
The deals are amazing and Aaron spoke through all of them and highlighted different offers such as roaming, unlimited data, entertainment packages (either YouTube premium or Amazon Prime).
I now have a new phone with unlimited data, roaming within Europe and entertainment packages for a very reasonable price.
I was also allowed to take my dog into the store and she was given treats and well looked after.
February 18, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi there,
This is lovely feedback for Aaron. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service
Excellent service, been before and came back to switch providers, brilliant staff, sorted all problems. Will be back
February 17, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Thank you for your kind review Alison! We're glad to hear you had a positive experience in store 😊 All the best, The Vodafone Social Media Team
Reply from Vodafone UK - Prestatyn
Thanks for your feedback Ihor 😊 All the best, The Vodafone Social Media Team
Tilly was very knowledgeable
Tilly was very knowledgeable, friendly and has offered great advice
February 7, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Joe,
Thank you for your review for Tilly. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great service.
Ryan was able to offer advice and suggest the best plan. Vodafone are consistently the best service providers.
February 2, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Linzie,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great experience
Great experience, really helpful and knowledgeable staff. Millie took the time to explain my plan and helped put the sim in for me. Lovely girl. I'm very impressed with Vodafone Prestatyn and will definitely shop here again amd recommend the store to all my friends.
February 1, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Excellent service in Prestatyn
We visited Prestatyn shop for technical advice. Tilly was so helpful, courteous and patient. The problem was quickly resolved. Thanks Tilly
January 20, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hello, Philip,
It's great to hear about the positive experience which you received in store from Tilly, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service quick and…
Excellent customer service quick and easy process all explained clearly, macy was really kind and offered me a drink. Will return
January 13, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi JJ,
Thanks for your 5-star review for Macy. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Prestatyn
Thanks for the five star review, Mathew! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great friendly service from Jade and…
Great friendly service from Jade and the team got everything sorted as fast as possible.
January 8, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Leanne,
Thank you for taking the time to review and sharing your great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Prestatyn
Hello, Daniel,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Prestatyn
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Customer service was brilliant
Customer service was brilliant. Unfortunately there were many technical difficulties with the Computer system but the staff worked very well and reassured me the problem would be solved
January 2, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Max,
We really appreciate all of your feedback, thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Macy was very helpful
Macy was very helpful, I was offered a drink, staff were very nice.
January 2, 2025
Unprompted review
Reply from Vodafone UK - Prestatyn
Hey Ifor,
Thanks for letting us know what an amazing job Macy and our staff did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I spoke to Aaron and Jade and they were…
I spoke to Aaron and Jade and they were so helpful and sorted out my issue so quickly. They explained everything in depth and they were so friendly the whole time! Even offered me a drink! These two helped me so much, would recommend this Vodafone. Full of friendly faces and helpful staff
December 27, 2024
Unprompted review
Reply from Vodafone UK - Prestatyn
Hi Sandy,
It's great to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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