Called in to Vodafone Preston with technical issue on my vodafone phone. Saw 'Matt', who was brilliant at sorting my issue out.
Company replied
Location
Switch locationD&B Unit, 16 Fishergate, PR1 3NN Preston, GB
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Afy,, Assistant Manager was so helpful and accommodating. He didn't push us into anything but explained everything in detail. Great experience. Great person to help us plus Rishi , who completed the... See more
Company replied
Been into the Preston store today, together with my husband. We were interested in a new plan for both as well as new phones as our old network does not seem interested keeping their customers. The sa... See more
Company replied
Once again I was served by Rishi who provides an exceptional level of customer care. As I am in my seventies he ensures my new plan is explained in great detail , sorts out the best deal , answers al... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Preston
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
D&B Unit, 16 Fishergate, PR1 3NN, Preston, United Kingdom
4.9
Excellent
227 reviews
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I am shocked I can get onto the…
I am shocked I can get onto the internet with Vodafone to type this. There are as yet undiscovered tribes in The Amazon (the river delta not the company) where internet connectivity and mobile signals will be better as long as they do not try Vodafone.
May 4, 2024
Unprompted review
Reply from Vodafone UK - Preston
Hi Andrew,
Thank you for taking the time to share this review with us. We'd love to help get your network speeds back on track.
So that we can help with this, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great customer service and a good deal…
Great customer service and a good deal from Jabbir. Thank you
February 17, 2024
Unprompted review
Reply from Vodafone UK - Preston
Hi Sue,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Rishi was very attentive
Rishi was very attentive, explained all the different options and costs . This made the process very easy in purchasing an IPhone 15 Plus.
February 15, 2024
Unprompted review
Reply from Vodafone UK - Preston
Hi Graham. Thank you for your review for Rishi. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The young man in the Preston store Jabs…
The young man in the Preston store Jabs looked after me first thing in the morning, made my life easy for me and helped me setup my new phone just. Thank you
February 15, 2024
Unprompted review
Reply from Vodafone UK - Preston
Hi Robert,
Thank you for your review! We really appreciate you taking the time to share your feedback. It's great to hear you had a positive experience and managed to set up your new phone.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Jabbar was very helpful and friendly
Jabbar was very helpful and friendly, knew what I wanted and how to help. He had a good sense of humour too as we laughed about him looking like Omid Djalouli (I think that’s how you spell it)
January 21, 2024
Unprompted review
Reply from Vodafone UK - Preston
Hi John,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Worst customer service and company
I am a vodafone customer for last 5 years and never had such a worst experience ever. I DON’T RECOMMEND VoDAFONE to anyone👎🏻👎🏻👎🏻👎🏻
We have moved our house and asked vodafone to transfer our broadband service to new address. The date on which engineer was supposed to come was 18th of December, but he didn’t turn up. Then I called vodafone and asked about the issue after waiting so long on call, they said due to x-mas holidays the engineer will come on 29th on December. On 28th of December, I received another msg from vodafone that engineer is not coming to fix the broadband tomorrow and we will update you soon. I rang vodafone and explained everything, they said now we wil send the engineer on 4th of January. Again I waited nobody came and was given doongle as replacement till then. I was told that I don’t have to pay for doongle untill my wifi get fixed. After that I was given another date of 11th of January. Today, I received msg from vodafone saying engineer not coming tomorrow. Also, they charged £60 from my account for doongle. Such a worst and sh!t company.
So, I again rang them and after waiting 1 hour still didn’t receive any response.
December 18, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hi Saida,
I can certainly appreciate your upset and frustration with this and I am sorry that you've been left feeling this way. We certainly need to look into this further for you so that we can make sure any actions that have been promised are honoured.
The Dongle would automatically be charged and we'll need to manually add the correctional adjustment to remove the charges from the account.
In regards to the delayed engineer visits, our Broadband team will be able to contact our partner directly (Open Reach or CiryFibre). You'll be entitled to Auto compensation which will automatically apply to your account 30 days once everything is fully resolved, this is to calculate the amount of days you have been affected for.
Please don't hesitate to speak to our Home Broadband team on 0333 304 0191 or via our LiveChat team here: https://vodafone.uk/livechat
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Preston
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great Service and deals
Came into the Vodafone Preston store today for a Sim only and was served by a gentleman called Mohammed. He provided a wonderful service and provided me with a good deal on the SIM. I would definitely recommend coming into store!
December 21, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hey Rishi,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Patient and understanding service.
I had to return a new phone I'd received and cancel a contract, and to be honest I was absolutely dreading it, as I saw the whole thing being incredibly complicated and troublesome. I visited the Preston branch of Vodafone this afternoon, and was greeted by Ryan. From the very outset Ryan made me feel that everything could be sorted out and there was nothing to worry about. Within 10 minutes he had my old contract cancelled and came up with a new plan.
He was so very patient and the way he explained everything made the whole process so much easier to understand. He understood for the outset exactly how I needed things explaining, as I'm a bit senior in my years. He even drew a diagram to break down the costs and that made everything so easy to understand and make a choice. His advice on choosing the right phone to match exactly what my needs are, was brilliant, and his honesty put me at ease and I felt I could trust him completely to give the best advice.
More than anything he made me feel that the branch and he was there for me if I need anything or I need any help, there's someone to go and actually talk to if there's any problems. We had a great friendly chat and even a few laughs, the whole process felt like I was sitting down talking to a friend. I'm so glad I went into the branch, and so pleased that it was Ryan that sorted everything out for me. I've been with Vodafone for 15 years, staff like Ryan are the reason I wouldn't go anywhere else. HUGE thanks to Ryan for his help, patience, understanding and knowledge, he's an absolute STAR !
November 29, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hi Deborah,
This is such an amazing review for Ryan. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Mr Mohamed
Mr. Mohamed is a great person and he offers us a great business deal
November 18, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hi Itzaz. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Experience!
Brett broke down all the offers and plans I can use for my phone and helped me choose the right one.
November 3, 2023
Unprompted review
Reply from Vodafone UK - Preston
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Prashant Review
Prashant was absolutely excellent. He took time to answer our questions and stayed an hour over his shift to sort our phones for us. I would absolutely recommend him for other customers. He weighed up over 7 options for myself and worked out the best payment plan for each of them before we settled on one.
October 21, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hi Megan,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Honest professional advice from a…
Honest professional advice from a lovely young man.
October 23, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hey Sam,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I went in to switch my account from…
I went in to switch my account from Three to Vodafone and had the best experience with your staff, Mohammed Ali. He was friendly and helped with all the details and questions i had. Overall, i was satisfied with my experience and the staff.
October 20, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hey Claudia,
Thanks for the lovely review and fantastic support for Mohammed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ryan was very professional and…
Ryan was very professional and explained everything in an easy to understand way very pleased with his service he is a credit to Vodafone
October 18, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hey Helen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Huge thanks to brilliant Ryan!
Ryan is exactly the sort of adviser Vodafone should value and promote. Calm, patient, efficient, happy to help and to help you to understand. I am massively grateful for his help.
October 13, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hey Jane,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I had great experience with Vodafone and
I had great experience with Vodafone and the assistant name RISHI had gave me good advice, the way he treats customer was absolutely excellent
September 29, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hey Teja,
Thanks for the lovely review and fantastic support for Rishi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
he’s pia cushty thanks ryan
September 27, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hey Pais,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Go to Ryan. The other team members are great too
Ryan was the most courteous and helpful member of staff you could hope to have sorting out problems. He spent all the time needed to give us a solution to a phone that had just died. He reduced my SIM card tariff and enabled me to purchase a new phione to meet my needs. The team in the shop showed excellent customer service and a lovely sense of humour as well.
100% satisfied.
September 22, 2023
Unprompted review
Reply from Vodafone UK - Preston
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Excellent help
Excellent help, advice and service from Mohammed. I am very grateful. Thank you.
September 16, 2023
Unprompted review
Reply from Vodafone UK - Preston
Hi Chris,
Thanks for taking the time to review. We're pleased to hear about your recent experience and how Mohammed has been able to help.
Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
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