Vodafone UK - Preston Reviews 219

TrustScore 5 out of 5

4.9

45 Fishergate, PR1 8BH Preston, GB


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Rated 5 out of 5 stars

Afy,, Assistant Manager was so helpful and accommodating. He didn't push us into anything but explained everything in detail. Great experience. Great person to help us plus Rishi , who completed the... See more

Company replied

Rated 5 out of 5 stars

I have got to say some of the best customer service from Brett and Afy in the Preston Fishergate store! My phone had just crashed on me, completely broken, white screen of death, it was a Sunday and... See more

Company replied

Rated 5 out of 5 stars

Mohammed always helps with my phone, he helped me update my software and saved me money on my bill too.

Company replied

Rated 5 out of 5 stars

Rishi is a good guy. Knowledgeable about the services to offer and very supportive in making the right decisions and keeping me as a Vodafone customer

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Preston

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 45 Fishergate, PR1 8BH, Preston, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Mohammed always helps with my phone

Mohammed always helps with my phone, he helped me update my software and saved me money on my bill too.

May 22, 2026
Unprompted review
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Reply from Vodafone UK - Preston

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rishi is a good guy

Rishi is a good guy. Knowledgeable about the services to offer and very supportive in making the right decisions and keeping me as a Vodafone customer

May 14, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey Damilola,

Thanks for the lovely review and fantastic support for Rishi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Most awesome guys saved my butt

I have got to say some of the best customer service from Brett and Afy in the Preston Fishergate store! My phone had just crashed on me, completely broken, white screen of death, it was a Sunday and I ran into town and got in the shop at 16:15, just 15 mins before closing (I did think they closed at 5 due to Google closing times 🥴). I didn’t even have to beg to be served, they just said right let’s do this, absolute legends. Brett sorted me right away and I was out of there with a new phone and new contract all sorted in 20 minutes, all while Afy was making me comfortable with some chit chat. I cannot thank them enough, without their “let’s get this done in record time” attitude I would have been screwed for work the next day as I work in IT so my phone is essential! Thank you guys so so much, you’re awesome!!
And my new phone is mint.
Kat ☺️

May 10, 2026
Unprompted review
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Reply from Vodafone UK - Preston

Hey Katherine,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jabs

Jabs
Is nice price also is good service in store.

May 4, 2026
Unprompted review
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Reply from Vodafone UK - Preston

Hey Tockama,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience at this store

Had a great experience at this store, Brett helped me to buy a new sim. He was very knowledgeable and making the experience easy and comfortable. Would go back

May 2, 2026
Unprompted review
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Reply from Vodafone UK - Preston

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Help with my data and bill

My data stop working and Mohammed help me all the time, very good service

April 30, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey Navid,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Received q great service from Vodafone…

Received q great service from Vodafone Preston! Helped me with my phone

April 30, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Was struggling using the apps on my phone and Vodafone Preston was the first shop where all the staff were super friendly and helpful. Rishi helped me with what I needed and he gave a great service.

April 23, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in for help and ended up saving money

Went in about my calls not working and Afy helped me understand that I was making an international call and I reached my limit. He then managed to help me save on my bill. Very grateful for the help I got.

April 28, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey Bill,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Needed sim activating

Afy couldn't have been more helpful. Very polite and professional. Thank you.

April 28, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey David,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Afy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good service from the shop!

Really good service from the shop!

April 25, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey Linda,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We were helped by Rishi who was kind…

We were helped by Rishi who was kind and friendly. I am am older person and he was very patient.

March 28, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey Jillian, ​

Thanks for the lovely review and fantastic support for Rishi. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service.

We were served by Rishi who was very knowledgeable and made us feel at ease.
Rishi found us a great deal. He is a great asset to Vodafone Preston.
Thank you Rishi.

March 23, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey Susan,

 This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at

https://ig.me/m/vodafone.

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Lee

March 20, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Change of contract

Lee was very helpful and explained everything to us very clearly.

March 20, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Preston the best. Thanks Afi and Rishi

Afy,, Assistant Manager was so helpful and accommodating. He didn't push us into anything but explained everything in detail. Great experience. Great person to help us plus Rishi , who completed the final transaction was so nice. We felt like we were not rushed . Only went into the store to check prices and I bought a contract and my husband ended up buying one too , even though his present contract hadn't expired. Afy took us through the ins and outs of absolutely everything . Could not have had 2 nicer, decent people serving us. We will definately recommend Vodafone Preston to everyone due to Afy and Rishi. Thankyou. Great experience.

February 15, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey Vera,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Afy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice young Man ,Helpful and patient.

March 4, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey Annebberto,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rishi was amazing

Rishi was amazing - very knowledgeable and found me a great deal very quickly !

February 24, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey Janet,

Thanks for the lovely review and fantastic support for Rishi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service from Rishi. Very courteous, professional ,efficient and quick.

February 20, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everybody at the shop is very helpful…

Everybody at the shop is very helpful and respectful. A very good and professional crew.

February 11, 2026
Unprompted review
Vodafone UK - Preston logo

Reply from Vodafone UK - Preston

Hey Martin,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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