Vodafone UK - Retford Reviews 

159
TrustScore 5 out of 5

4.9

33-35 Carolgate, DN22 6BZ Retford, GB


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Rated 5 out of 5 stars

Tara was so helpful and patient she spent time with me to ensure I had the very best package for my needs and explained everything incredibly well..

Company replied

Rated 5 out of 5 stars

Older people like to come into shops as a posed to online, the girls in Retford truly looked after me and made me feel welcome

Company replied

Rated 5 out of 5 stars

Friendly staff, made you feel welcome right from the start. Explained everything clearly and always made sure that we were happy with everything discussed before progressing on. Maintained eye cont... See more

Company replied

Rated 5 out of 5 stars

Who knew phone shopping could be so easy. Can’t praise this store enough. Staff were welcoming without being too much; attentive without being pushy and so friendly and helpful. Clearly knew their... See more

Company replied


Company details


Contact info

  • 33-35 Carolgate, DN22 6BZ, Retford, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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4.9

All reviews

(159)

42,866 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amy was brilliant

Amy was brilliant

October 7, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful assistant

October 6, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Review

Service was excellent very helpful staff

October 4, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Leanne,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tara was very helpful spending time…

Tara was very helpful spending time talking to head office with a minor problem I had. Nothing was to much trouble getting the issue resolved efficiently

October 1, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey John,

Thanks for the lovely review and fantastic support for Tara.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amy was very polite and helpful…

Amy was very polite and helpful throughout a credit to the store and the company

September 11, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from the ladies

Great service from the ladies, they know their stuff! Always serving with a smile, nothing it's too much for them, thank you!

September 5, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

We're so happy to hear that you received such great support from our team! We appreciate you taking the time to leave us this fabulous review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

After several attempts and talking to numerous robots and people in India to try and update my Vodafone account I couldn't get it sorted .so I have been into the Vodafone shop in Retford where the staff were fantastic and sorted no problem in a few minutes. I won't hesitate to go back there
GRAHAM HODGETT

August 11, 2025
Unprompted review
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Reply from Vodafone UK - Retford

Hey Jan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Experience

Made to feel welcome, nothing was too much trouble. Spent time going through plans and what would be best for our family.

August 7, 2025
Unprompted review
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Reply from Vodafone UK - Retford

Hey Alanna,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience and great staff

The experience in store was a very good one. The staff were attentive and informative, and the queries I had were answered in detail.

August 2, 2025
Unprompted review
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Reply from Vodafone UK - Retford

Hey Chris,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Experience

Who knew phone shopping could be so easy.
Can’t praise this store enough. Staff were welcoming without being too much; attentive without being pushy and so friendly and helpful. Clearly knew their stuff and seemed to be genuinely interested in me and helping to get me the best possible deal that was right for me.
Customer service at its finest.They were very professional but still friendly and human.
Highly recommended.

August 2, 2025
Unprompted review
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Reply from Vodafone UK - Retford

Hey Miss Shelley,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant customer service as always

August 1, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Tracey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lulia and team were so helpful with…

Lulia and team were so helpful with getting my new contact and phone upgrade sorted. Along side it being very busy nothing was too much to ask and they were super professional as well as being a good laugh.

July 4, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Jake,

This is fantastic to hear! We really appreciate the feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and understanding of our…

Very helpful and understanding of our needs in store brilliant service Julie is a credit to the company

July 4, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Kev,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The ladies in the shop are absolutely…

The ladies in the shop are absolutely brilliant. So helpful polite and friendly. Will be back soon for mobile upgrade.

July 4, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey June,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amy was very helpful getting my upgrade…

Amy was very helpful getting my upgrade sorted for me excellent employee

July 1, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Ian,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Amy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amy was very helpful and very patient…

Amy was very helpful and very patient she is a credit to the company

July 1, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Lindsay,

Thanks for the lovely review and fantastic support for Amy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely helpful staff.

Lovely helpful staff.

June 9, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Thanks for the review Liv,

Vodafone Social Media Team

Rated 5 out of 5 stars

Was very welcoming and helped out with…

Was very welcoming and helped out with my questions and purchase will be coming back again.

June 9, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hi Harry.

We're happy to hear that you felt welcomed and received helpful assistance during your purchase. We'll look forward to your return.

Thanks,
Vodafone Social Media Team

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