Vodafone UK - Rhyl Reviews 205

TrustScore 5 out of 5

4.9

Unit 12 , White Rose Shopping Centre, LL18 1EW Rhyl, GB


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Rated 5 out of 5 stars

We came into the store Rhyl store to ask about upgrading from our SIM only to phone accounts along with switching our internet provider. Alex came to assist us and we can not thank him enough. He was... See more

Company replied

Rated 5 out of 5 stars

George Jones, who assisted us with our transaction was amazing, knowledgeable, patient, helpful and courteous. We will definately come back when the phone contract comes up for renewal. Many thanks 😁... See more

Company replied

Rated 5 out of 5 stars

The sales advisor was an absolute pleasure to deal with. He was polite, friendly, very helpful and explained everything to you. He arranged an excellent deal on new broadband contract and sim card, w... See more

Company replied

Rated 5 out of 5 stars

We saw Alexander today in the Rhyl store. Great customer service. Really helpful and managed to help me with the MyVodafone app which no one had ever done before. Also helping us switch to Vodafone Br... See more

Company replied


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  • Unit 12 , White Rose Shopping Centre, LL18 1EW, Rhyl, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Alex and Ryan helped to sort my phone…

Alex and Ryan helped to sort my phone and new WiFi. Amazing and we had a laugh!

May 26, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Lynda,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in to get a mobile data sim and…

Went in to get a mobile data sim and mifi box and Alex was perfect and couldn't help any more than he did

May 18, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Jordan,

Thanks for letting us know what an amazing job Alex did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex and ryan very helpful

May 14, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Diane,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hard working staff!

Staff worked hard to get me the best price for my new contract, very friendly, helpful and knowledgeable.
A good experience, and one i will pass on to friends!!

April 28, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Anthony,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex with Helpfulness

Alex with Helpfulness, gave me every help i needef, help with evety thing i needef, great services

April 24, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Andrea,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

George Jones, who assisted us with our transaction was amazing, knowledgeable, patient, helpful and courteous. We will definately come back when the phone contract comes up for renewal. Many thanks 😁

April 24, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Gail,

Thanks for the lovely review and fantastic support for George.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service

We came into the store Rhyl store to ask about upgrading from our SIM only to phone accounts along with switching our internet provider. Alex came to assist us and we can not thank him enough. He was extremely knowledgeable and patient and he explained everything to us from start to finish. Thank you for all of your help today.

April 18, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Harris,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex and Ryan really helpful explaining…

Alex and Ryan really helpful explaining the correct plan and wifi

April 17, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Sally,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to collect my watch and left…

Came in to collect my watch and left with a new phone and updated broadband all for cheaper..

April 1, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Jo,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alexander and Ryan were Brilliant

Alexander and Ryan were extremely helpful and patient. They sorted two contract phones for my daughters and done everything possible to accommodate and tailor them perfectly. We are truly grateful. Awesome staff.

March 10, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey George,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very freindly helpful and efficient

Very freindly helpful and efficient

March 7, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Christina,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service

5 star review for ryan in Rhyl he was really helpful with my enquiry about wifi for my caravan

March 5, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Martin,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

He explained everything clearly

He explained everything clearly. And was very helpful

March 5, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Anna,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We saw Alexander today in the Rhyl…

We saw Alexander today in the Rhyl store. Great customer service. Really helpful and managed to help me with the MyVodafone app which no one had ever done before. Also helping us switch to Vodafone Broadband.

March 1, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Suter,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alexander is a fantastic sales man…

Alexander is a fantastic sales man nothing was too much trouble and he was very accommodating.

February 12, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Jamie,

Thanks for the lovely review and fantastic support for Alexander.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

George very helpful saved us money…

George very helpful saved us money great lad

February 7, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Kevin,

Thanks for the lovely review and fantastic support for George.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex was amazing

Alex was amazing, talked me thought my contract, helped me when I didn't understand some of the terms he was talking about.
Alex is a credit to your company made me feel at ease, friendly and made me laugh

February 7, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Emma,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great store experience

George was great, helped me understand how to switch my broadband and how easy it was.
Would highly recommend Rhyl store

January 11, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Andrew,

Thanks for the lovely review and fantastic support for George.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Easy to talk to, very helpful, straight forward

January 10, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex really helpful saved us a lot…

Alex really helpful saved us a lot money thank you

January 9, 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hi Geoff,

Thank you so much for your wonderful review and the amazing support you’ve shown for Alex—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

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