Vodafone UK - Rugby Reviews 

358
TrustScore 5 out of 5

4.9

70 Church Street, CV21 3PT Rugby, GB


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Rated 5 out of 5 stars

Regarding Gemma retail Advisor. Rugby store i asked her for phone number, and offered to take her out for a nice slap up meal for two , unfortunately I brought all of her 11 children, including the... See more

Company replied

Rated 5 out of 5 stars

Great customer service, brilliant man Stewart really helped me out! Brilliant over all! Very welcoming! Even got my contact lower prices!

Company replied

Rated 5 out of 5 stars

Great experience at the Vodafone store in Rugby. The team were friendly, patient, and very knowledgeable. They took the time to explain everything clearly and made the whole process quick and stress f... See more

Company replied

Rated 5 out of 5 stars

I was served by Stewart, Shannon and Simon at the Rugby vodafone store. They all provided excellent service to upgrade my phone and to discuss the broadband upgrade packages. They were very friendly a... See more

Company replied


Company details


Contact info

  • 70 Church Street, CV21 3PT, Rugby, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

358 reviews

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1-star

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4.9

All reviews

(358)

41,308 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service, brilliant man Stewart really helped me out! Brilliant over all! Very welcoming! Even got my contact lower prices!

July 16, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Louise,

Thanks for the lovely review and fantastic support for Stewart. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Regarding Gemma retail Advisor

Regarding Gemma retail Advisor. Rugby store i asked her for phone number, and offered to take her out for a nice slap up meal for two , unfortunately I brought all of her 11 children, including the husband ... who take her she is yours . She cooks , cleans , and most of the time doesn't complain much... getting married next week

July 15, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Leigh,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

All good

All good! Stewart the best!

July 7, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Karlis,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just been to Vodafone Rugby

Just been to Vodafone Rugby - great service from Bradley - sorted the issue without any dramas - great team in the shop - very friendly
Highly recommended 😄

July 5, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Tony,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience at the Vodafone store…

Great experience at the Vodafone store in Rugby. The team were friendly, patient, and very knowledgeable. They took the time to explain everything clearly and made the whole process quick and stress free. Excellent customer service from start to finish. Highly recommended!

July 3, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

"Hey Sylvia,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

I was served by Stewart

I was served by Stewart, Shannon and Simon at the Rugby vodafone store. They all provided excellent service to upgrade my phone and to discuss the broadband upgrade packages. They were very friendly and helpful and explained the process very clearly. I would like to thank the whole team at Vodafone Rugby.

July 3, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Oliver,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent. Much better then customer support, Shannon and Simon worked hard to get my number back after a glitch.

July 3, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Geoff,

Thanks for the lovely review and fantastic support for Shannon and Simon. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stewart helped me through the stress of…

Stewart helped me through the stress of a new phone excellent knowledge brilliant at his job

July 2, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shannon was absoloutely fantastic and…

Shannon was absoloutely fantastic and got me out of a pickle. Would recommend her as your first choice contact at the store

July 2, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful brunch

Extremely helpful brunch, everyone absolutely perfect especially Wictoria was a star!

July 1, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Jitka,
Thanks for the lovely review and fantastic support for Wictoria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Wictoria was very honest and kind

Wictoria was very honest and kind. We were able to set up a new deal in short time. Were able to chat casually which set my nerves at ease. Better yet she found a great deal with a new phone so I am chuffed.

July 1, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Bale,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bradley and collegue helped me out so…

Bradley and collegue helped me out so much! I lost my WhatsApp for a couple of hours. Bradley worked overtime to sort it out for me. Love this Vodafone shop anyway the staff go above and beyond. Raise their salaries please. Thanks all

June 30, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Jackie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to Gemma and Shannon

Thank you to Gemma and Shannon . Both had fantastic customer service.

June 26, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really great experience

Really great experience Stewart, Gemma and James were incredibly helpful. Thank you very much!

June 25, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Izzy,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Stewart, Gemma and James.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer experience in Rugby

Stewart was very helpful providing options to upgrade my SIM only package and outlined an offer which included a tablet.

June 24, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Ms Jasmin Shepherd,

Thanks for the lovely review and fantastic support for Stewart. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

Really good service from Wiktoria walked through all options available and tailored offerings to my needs. Would definitely go back to her for any purchases

June 21, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Michael,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stewart and crew did great

Speedy service. Greeted when I walked in by the lady. Sorted what i needed sorting.

June 21, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey there,
Thanks for the lovely review and fantastic support for Stewart and Crew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited Rugby Store today and was…

Visited Rugby Store today and was served by Shannon and the rest of the team. They were all brilliant and very helpful. Would highly recommend.

June 20, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Kim,

Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Stewart.

June 20, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Laura,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very kind and helpful

Very kind and helpful

June 18, 2026
Unprompted review
Vodafone UK - Rugby logo

Reply from Vodafone UK - Rugby

Hey Brandon,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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