Vodafone UK - Sale Reviews 

207
TrustScore 5 out of 5

4.8

50 School Road, M33 7XE Sale, GB


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Rated 5 out of 5 stars

Nathan - what a legend. Was having some issues setting up 5G broadband online and he sorted everything very efficiently. Picked up the box the same day. Brilliant service. Thank you Nathan at Sale Vod... See more

Company replied

Rated 5 out of 5 stars

John Ross helped me with my upgrade which was quick and efficient. He went out of his way to double check my account which has a few numbers and to see everything is at its best with my account. Very... See more

Company replied

Rated 5 out of 5 stars

Me and wife visited on Sunday as we were having trouble renewing our broadband over the phone. We were served by Josh who managed to solve the issue and also gave us a better deal on my wife's si... See more

Company replied

Rated 5 out of 5 stars

What a fantastic morning in Vodafone Sale with my husband and son. The weather was terrible and we were all offered a brew by Anton the manager which we didn’t turn down. Josh sorted us out with our... See more

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Company details


Contact info

  • 50 School Road, M33 7XE, Sale, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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1-star

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4.8

All reviews

(207)

40,576 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a horrendous time trying to get…

I had a horrendous time trying to get Vodafone top up activated on app.
Mo a wonderful assistant managed to give me a better option and sort out my problem with great efficiency and brilliant customer service , he is a credit to Vodafone

October 29, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hi. We're happy to hear that you received brilliant customer service and a better option to resolve the top-up issue you experienced. We appreciate you bringing this to our attention and for acknowledging our team member's efficiency. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan provided great service he was…

Nathan provided great service he was very clear and thorough with his explanation of my new plan. He also offered us a drink whilst we was waiting, he made the experience very enjoyable. Totally recommend.

October 26, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hi. We're happy to hear that you found the explanation of your new plan clear and thorough. We're also glad you enjoyed the refreshments and that we made the experience enjoyable for you. We appreciate your recommendation! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

John is great

John is great ! He is patient for any question

October 16, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Welcomed staff offered various products…

Welcomed staff offered various products but stock with what I had in mined

October 5, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Danny,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and knowledgeable.

Very helpful and knowledgeable.

September 25, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Diana,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

No was very helpful made it easy…

Contract renewal

September 24, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Michael,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff was very helpful and quick

Staff was very helpful and quick. Explained clearly with me.

September 17, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan was great help he was very clear…

Nathan was great help he was very clear and understanding and I am grateful for that. Amazing service!!

September 14, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 2 out of 5 stars

System problems

System problems
My email address includes the word "sussex" after the @ which I wouldn't think is rare, but trying to join their network , they were unable to do so as they reported that my email address contained a "profanity" - if it wasn't so sad, you just have to laugh

September 9, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey there,

Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention.

Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: vodafone.uk/2LCJiTm.

Alternately you can contact our social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help from Mo

Great help from Mo! Thanks

August 13, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Y Milk, ​

Thanks for the lovely review and fantastic support for Mo. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Service

Mo and josh brilliant thanks for being patient too

August 8, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Winifred,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Mo and Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mo was good and helpful.

Mo was good and helpful.

August 6, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Pat,

Thanks for the lovely review and fantastic support for Mo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan & Josh

Nathan & Josh, gave very good customer service & was very helpful.
Vodafone store in Sale, Greater Manchester.

August 5, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Bryan,

Thanks for the lovely review and fantastic support for Nathan and Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mo was very helpful and cheerful

July 31, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Alison, ​

Thanks for the lovely review and fantastic support for Mo. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Clear explanation

Clear explanation, easy to follow information. Helpful friendly assistant. Nathan

July 23, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Kate,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in and spoke to Nathan really…

Went in and spoke to Nathan really fantastic service

July 14, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Margaret,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful service

July 13, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Tom,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff at the sale branch

Very helpful staff at the sale branch

June 22, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hi Ian. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service

John at the Sale store provided excellent and professional advice. He was extremely helpful in dealing with our phone issue.

June 18, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

This is lovely feedback Teresa, thank you so much for taking the time to share this. We're really pleased you had great service from John from the Sale store!

Vodafone Social Media Team

Rated 5 out of 5 stars

We were served by Marifa who was very…

We were served by Marifa who was very knowledgeable, friendly and extremely helpful. Excellent service.

June 3, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Philip,

Thanks for the lovely review and fantastic support for Marifa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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