Nathan - what a legend. Was having some issues setting up 5G broadband online and he sorted everything very efficiently. Picked up the box the same day. Brilliant service. Thank you Nathan at Sale Vod... See more
Company replied
50 School Road, M33 7XE Sale, GB
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Nathan - what a legend. Was having some issues setting up 5G broadband online and he sorted everything very efficiently. Picked up the box the same day. Brilliant service. Thank you Nathan at Sale Vod... See more
Company replied
John Ross helped me with my upgrade which was quick and efficient. He went out of his way to double check my account which has a few numbers and to see everything is at its best with my account. Very... See more
Company replied
Me and wife visited on Sunday as we were having trouble renewing our broadband over the phone. We were served by Josh who managed to solve the issue and also gave us a better deal on my wife's si... See more
Company replied
What a fantastic morning in Vodafone Sale with my husband and son. The weather was terrible and we were all offered a brew by Anton the manager which we didn’t turn down. Josh sorted us out with our... See more
Company replied
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50 School Road, M33 7XE, Sale, United Kingdom
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The employees were very helpful and courteous.

Reply from Vodafone UK - Sale
John was really helpful and explained everything - got a great deal - thank you 🤩

Reply from Vodafone UK - Sale
Great service from John, listened to what I wanted and gave me options, lovely and friendly.

Reply from Vodafone UK - Sale
John was brilliant today , I had to sort out my device plan and air time all done today
Gave me lots of options and discussed with spending over 30 min looking ay better option & deals
Than you

Reply from Vodafone UK - Sale
John was a great help working out the best plan for my needs and helped get the most for my money

Reply from Vodafone UK - Sale
John helped me straight away on the issue with my e-sim.

Reply from Vodafone UK - Sale
Great service and advice from Josh. Great customer service highly recommended. Josh very knowledgeable

Reply from Vodafone UK - Sale
John was very helpful and straight forward great service

Reply from Vodafone UK - Sale
Update (25th March 2025): Vodafone’s latest “solution” was directing me to a broken VOXI link (-----) after 20 days of zero connectivity. They still demand £96 to cancel their unusable service.
Key Failures:
1. False Advertising: Coverage checker claimed “full 4G/5G” at my address – proven lies.
2. Support Farce: 15+ agents repeated “reset APN/SIM swap” like broken robots.
3. Financial Blackmail: £96 fee to escape their scam.
Critical Ask to Trustpilot Users:
- Have you faced similar issues? How did you resolve them?
- Should I sue? Vodafone’s lies breach the Consumer Rights Act 2015 – is court my only option?
- Screenshot Shame: Trustpilot won’t let me upload chat proofs, but imagine agents pasting scripts like NPCs while ignoring logic.
To Vodafone:
This is your final public warning. Resolve this by:
1. Waiving the £96 fee.
2. Compensating 20 days of lost service + distress.
3. Fixing your fraudulent coverage checker.
Final Plea: If you value your time, money, or sanity, AVOID VODAFONE. To fellow victims:How do we unite against this predatory company?

Reply from Vodafone UK - Sale
Great communication and very knowledgeable with information given for the mobile wifi I purchased

Reply from Vodafone UK - Sale

Reply from Vodafone UK - Sale
Customer service is excellent john was really good

Reply from Vodafone UK - Sale
John was very knowledgeable professional and listened to what I needed in a phone thanks John

Reply from Vodafone UK - Sale
Fantastic customer service.
Extremely helpful, personable and kind.
Could not do enough to help us.
Exemplary.

Reply from Vodafone UK - Sale
Excellent service, very attentive and customer orientated professional.

Reply from Vodafone UK - Sale

Reply from Vodafone UK - Sale
Went in for a tech query had an amazing service Nathan was amazing!

Reply from Vodafone UK - Sale
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