Vodafone UK - Sale Reviews 

207
TrustScore 5 out of 5

4.8

50 School Road, M33 7XE Sale, GB


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Rated 5 out of 5 stars

Nathan - what a legend. Was having some issues setting up 5G broadband online and he sorted everything very efficiently. Picked up the box the same day. Brilliant service. Thank you Nathan at Sale Vod... See more

Company replied

Rated 5 out of 5 stars

John Ross helped me with my upgrade which was quick and efficient. He went out of his way to double check my account which has a few numbers and to see everything is at its best with my account. Very... See more

Company replied

Rated 5 out of 5 stars

Me and wife visited on Sunday as we were having trouble renewing our broadband over the phone. We were served by Josh who managed to solve the issue and also gave us a better deal on my wife's si... See more

Company replied

Rated 5 out of 5 stars

What a fantastic morning in Vodafone Sale with my husband and son. The weather was terrible and we were all offered a brew by Anton the manager which we didn’t turn down. Josh sorted us out with our... See more

Company replied


Company details


Contact info

  • 50 School Road, M33 7XE, Sale, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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4.8

All reviews

(207)

40,576 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The employees were very helpful and…

The employees were very helpful and courteous.

June 3, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Gregory,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service thank you

June 2, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Lisa,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade

John was really helpful and explained everything - got a great deal - thank you 🤩

June 1, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from John

Great service from John, listened to what I wanted and gave me options, lovely and friendly.

May 16, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

John was brilliant today

John was brilliant today , I had to sort out my device plan and air time all done today

Gave me lots of options and discussed with spending over 30 min looking ay better option & deals

Than you

May 11, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great advice from john really helpfull

May 11, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Leigh,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great

Great experience, very nice

May 10, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Lee,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

John was a great help creating my new plan

John was a great help working out the best plan for my needs and helped get the most for my money

May 2, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Ben,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

John helped me straight away on the…

John helped me straight away on the issue with my e-sim.

April 26, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Muizz,

Thanks for the lovely review and fantastic support for John.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and advice from Josh

Great service and advice from Josh. Great customer service highly recommended. Josh very knowledgeable

April 16, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Danielle,

Thanks for the lovely review and fantastic support for Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

John was very helpful and straight…

John was very helpful and straight forward great service

April 16, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Pilar,

Thanks for the lovely review and fantastic support for John.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

False Coverage, Fake Support – Vodafone’s Playbook Exposed (Need Advice!)

Update (25th March 2025): Vodafone’s latest “solution” was directing me to a broken VOXI link (-----) after 20 days of zero connectivity. They still demand £96 to cancel their unusable service.
Key Failures:
1. False Advertising: Coverage checker claimed “full 4G/5G” at my address – proven lies.
2. Support Farce: 15+ agents repeated “reset APN/SIM swap” like broken robots.
3. Financial Blackmail: £96 fee to escape their scam.

Critical Ask to Trustpilot Users:
- Have you faced similar issues? How did you resolve them?
- Should I sue? Vodafone’s lies breach the Consumer Rights Act 2015 – is court my only option?
- Screenshot Shame: Trustpilot won’t let me upload chat proofs, but imagine agents pasting scripts like NPCs while ignoring logic.

To Vodafone:
This is your final public warning. Resolve this by:
1. Waiving the £96 fee.
2. Compensating 20 days of lost service + distress.
3. Fixing your fraudulent coverage checker.

Final Plea: If you value your time, money, or sanity, AVOID VODAFONE. To fellow victims:How do we unite against this predatory company?

March 5, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hi Nazeer. It's disappointing to see your ongoing concerns. We completely understand the importance of receiving the required help and support when needed. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone. As we're a review based platform, we don't have access to your Vodafone account. We would advise reaching out to our Social Media team using the details provided on your previous reviews.

Vodafone Social Media Team

Rated 5 out of 5 stars

Great communication and very…

Great communication and very knowledgeable with information given for the mobile wifi I purchased

April 12, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey James,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent recommend to all

Excellent recommend to all

March 29, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Christopher,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service is excellent john was…

Customer service is excellent john was really good

March 29, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Thomas,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

John was very knowledgeable…

John was very knowledgeable professional and listened to what I needed in a phone thanks John

March 28, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hey Sandeep,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service.

Extremely helpful, personable and kind.

Could not do enough to help us.

Exemplary.

March 22, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hi Catherine,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very attentive and customer orientated professional.

March 1, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

All round good experience

All round good experience

March 1, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in for a tech query had an amazing…

Went in for a tech query had an amazing service Nathan was amazing!

February 17, 2025
Unprompted review
Vodafone UK - Sale logo

Reply from Vodafone UK - Sale

Hi Joshua,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

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