Went into my local Vodafone store in Scarborough to get a new phone deal. Previously tried on the Vodafone app, but there was a problem with the server so I couldn't get anywhere. At the store, afte... See more
Company replied
Location
Switch location13 Westborough, YO11 1UH Scarbrough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Currently on holiday in a Caravan in the Reighton N/Yorkshire area. Wi-Fi available, speed is very low. Visited Vodafone Scarborough for options. April shop assistant knew exactly how to fix the issue... See more
Company replied
After having a terrible service trying to get a new contract with tesco mobile we decided to look at prices with vodafone. Tom was super attentive and helpful. Taking handsets off display so we could... See more
Company replied
Excellent service by Tom. He upgraded our broadband and phone Sims and we are only paying A few pounds a month extra, so we are really pleased.To be honest our broadband was absolutely rubbish, but n... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Scarborough
Written by the company
Contact info
13 Westborough, YO11 1UH, Scarbrough, United Kingdom
4.9
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Helpful
Very helpful and courteous Advisor in the Scarborough store
April 13, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Steven,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Called into store to ask questions…
Called into store to ask questions about my phone. Tom was very good & helpful me sorting out an order for broadband.
April 7, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Eileen,
It's great to hear about this recent experience, and feedback for Tom. Thanks for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very friendly and knowledgeable young…
Very friendly and knowledgeable young man Tom. Very helpful - especially - we are in our 80s and modern techno is a foreign world to us!!
April 5, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Heather,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Scarborough
Hi Helen,
Thanks for this fantastic review! We're delighted you had a great experience with Tom.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Broadband contract
Both myself and my Mum called into the Vodafone store to speak about our broadband contract. We spoke to the assistant manager Tom he found us a great deal and saved us some money.He really couldn’t do enough for us. I found Tom to be very helpful and friendly throughout our visit. He really is a credit to Vodafone.
Many thanks.
April 2, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi there,
Thanks so much for taking the time to share this amazing feedback with us! We're delighted you had such a positive experience with Tom and found yourself a great deal.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Tom from Scarborough Vodafone
Very good experience in this place, always help us with everything about the phone company and internet , we have to said thank you very much for your help Tom , you deserve 10 stars not 5 xx
March 16, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi there,
It's great to hear about your recent experience and feedback for Tom. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful and a good manner
March 15, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Andrew,
Your feedback is so important to us, so thanks for this great review! We're happy to hear you had a lovely experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Good experience
I was attended to almost immediately by Tom who sorted all my existing issues out and put me onto a better deal than I was originally on.👍
March 13, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Mick,
Thank you for reviewing and sharing this feedback for Tom.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service
Tom made everything easy, explaining changes and saving us some money. He was helpful and friendly, making the whole process of renewing our broadband and mobile contracts an actual pleasure and not a hassle as most things are today.
March 11, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Liz,
It's lovely to see you had such a positive experience with Tom. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tom at the Scarborough store
Tom was great at the Scarborough store, well experienced and clear with everything they said, there was nothing we were concerned about thanks to they're informed points. You're in good hands when Tom is sorting out your phone issues/upgrades at Vodaphone
March 5, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Adam,
This is such a great review for Tom. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I was with vodaphone in Scarborough
I was with vodaphone in Scarborough. Terrible signal. Put up with it for ages then eventually went in the shop who told me to go elsewhere so I'm now with EE.
Got a debt letter off Lowell this morning claiming I owe 60 for a month I didn't even use.
Not very happy one bit!!!!
February 20, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Carol, this sounds like it may have been the result of an unpaid final bill. If you pop our team a private message with your details, I'm sure we'll be able to provide a little more information about this. You can reach us through Facebook - vodafone.uk/3lCYUxW, or X - vodafone.uk/3LXh2xl
Thanks, The Vodafone Social Media Team
Reply from Vodafone UK - Scarborough
Hi Lewis. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Informative
Informative, helpful and polite assistant. He appeared to find an appropriate tariff and phone to meet my requirements.
January 31, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Gillian,
We're pleased to hear about your recent experience. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Friendly
Friendly, polite and patient staff especially Tom who I dealt with and sorted me a new contract.
January 23, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Tim,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Thank you to Nick for the excellent…
Thank you to Nick for the excellent customer service
January 13, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi there,
Thank you for your great feedback regarding Nick. We're really happy to hear this!
If you need any help in the future, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great service
Thank you very much for your help. A branch with caring and polite employees. They were very helpful in solving the problem
January 10, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Sadettin,
Thanks for your review and feedback, this is great to hear!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Scarborough Store, April
April in the Scarborough store was amazing. Worked way beyond her 4pm finish to get me the best deal. She sorted me out a cheaper tariff and a new handset at no additional cost! I'd only popped in to ask a question!
January 7, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Sarah,
This is such an amazing review for April. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great service in Scarborough
Vodafone shop in Scarborough. I was seen by April and she was fantastic. I'm not very technical and she was very patient and professional. She listened to what I was looking for and explained everything clearly.
I have come away with an upgraded phone and a cheaper monthly cost. I know I can pop in if I have any questions. I saw both April and Alex supporting customers Brilliantly. I am very impressed with April. I hope this feedback will be passed on to her. Thank you.
December 17, 2023
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Sarah,
Thanks for taking the time to write such a great review! We're delighted that April and Alex was able to resolve your query. If you ever need help with anything at all, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Tom made my upgrade experience simple
Tom made my upgrade experience simple, easy and quick
December 9, 2023
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Deborah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Customer Service by Olivia
I went to enquire about the possibility of transferring my current phone number to a new a sim as I'd just lost my phone. I was served by Olivia, she made me feel very welcome, was perfectly polite, very professional and we had a good laugh. She is an absolute credit to the store.
December 6, 2023
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Jake,
Thanks for letting us know what an amazing job Olivia did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.