Tony was absolutely exceptional at both the customer service but also efficiently getting my phone upgraded. He paid attention to detail and was so patient with me making the decision. He took time a... See more
Company replied
Location
Switch location13 Westborough, YO11 1UH Scarbrough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Currently on holiday in a Caravan in the Reighton N/Yorkshire area. Wi-Fi available, speed is very low. Visited Vodafone Scarborough for options. April shop assistant knew exactly how to fix the issue... See more
Company replied
After having a terrible service trying to get a new contract with tesco mobile we decided to look at prices with vodafone. Tom was super attentive and helpful. Taking handsets off display so we could... See more
Company replied
Excellent service by Tom. He upgraded our broadband and phone Sims and we are only paying A few pounds a month extra, so we are really pleased.To be honest our broadband was absolutely rubbish, but n... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Scarborough
Written by the company
Contact info
13 Westborough, YO11 1UH, Scarbrough, United Kingdom
4.9
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone Upgrade
Tony was absolutely exceptional at both the customer service but also efficiently getting my phone upgraded. He paid attention to detail and was so patient with me making the decision.
He took time and care in setting my new phone up and making the process as less stressful as possible - Tony really is a brilliant team member of the branch
July 19, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Ali,
Thanks for the lovely review and fantastic support for Tony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely brilliant staff could not…
Absolutely brilliant staff could not help enough ans saved me some money Tony and Tom xx
July 18, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Diane,
Thanks for the lovely review and fantastic support for Tony and Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
TJ was amazing...patient...thorough…
TJ was amazing...patient...thorough overall amazing. You are lucky to have him.
July 4, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Came in to renew my sim in Scarborough
Came in to renew my sim in Scarborough. Got great and quick help from TJ and Tyler. In and out in 15 minutes.
June 23, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Joe,
Thanks for the lovely review and fantastic support for TJ and Tyler. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service
A1 service - Tony was very helpful sorting us out with four new phones at the end of our contract
June 20, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
From entering the store I felt welcomed…
From entering the store I felt welcomed Tyler was the assistant helping me andy wife, he was very polite and helpful. He didn't rush us and was understanding of my wife's stand disabilities, he went through lots of options with us to find the best device for my wife nothing was to much trouble for him, I would highly recommend him and the store to anyone looking for good help and advice.
June 11, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Craig,
Thanks for the lovely review and fantastic support for Tyler.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very pleasant
Very pleasant . Smooth experience and explained everything perfectly.
June 12, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really friendly and helpful
Really friendly and helpful, didn’t feel like she was sweet talking me into a more expensive deal, very happy with my new deal! Her name was Emily
May 31, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Sam ,
Thanks for the lovely review and fantastic support for Emily .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Tony was absolutely spot on
Tony was absolutely spot on. Came in with afew questions about my current phone and sim plan and went through it and was able to get me a better deal on my sim. He also was able to give me advise on when is the best time to upgrade phones
May 31, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Ollie,
Thanks for the lovely review and fantastic support for Tony.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Tony gave us clear information about…
Tony gave us clear information about our options, which made our experience so much better, as it can be very confusing with all the different plans, but he had so much knowledge about how it all worked it made me feel much more at ease
May 31, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Shannon,
Thanks for the lovely review and fantastic support for Tony.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Tony answered all out questions and o…
Tony answered all out questions and o went away completely satisfied
May 28, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tony was absolutely amazing and has the…
Tony was absolutely amazing and has the best knowledge in store.
May 23, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Owen was very helpful
Owen in the Scarborough branch was very helpful, polite, took on board my comments, and I came away from store, with more deals than I expected. Definitely recommend a visit
Thanks Owen
May 13, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Tim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service from Owen
Brilliant service from Owen. Very glad I popped in today to discuss options.
May 13, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Sandra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Service sorting my phones out…
Excellent Service sorting my phones out v
Owen was fantastic!!!
May 12, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Came in to get a new phone saw Owen…
Came in to get a new phone saw Owen quick efficient and left happy with my new iPhone very satisfied
May 11, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Paul,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I staff and servicehave been a member of Vodafone for…
I have been a member of Vodafone for years and every experience in the Scarborough store is stress free and a very pleasant experience. Staff are polite and knowledgeable. No question or request is too big and they are incredibly helpful.
May 1, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Kayliegh,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Scarborough
Hey Karen,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Tony was a big help and explained…
Tony was a big help and explained everything very well
April 30, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Pamela,
Thanks for the lovely review and fantastic support for Tony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always very helpful when have needed…
Always very helpful when have needed help with anything
April 29, 2026
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Jane,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.