Went into my local Vodafone store in Scarborough to get a new phone deal. Previously tried on the Vodafone app, but there was a problem with the server so I couldn't get anywhere. At the store, afte... See more
Company replied
Location
Switch location13 Westborough, YO11 1UH Scarbrough, GB
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Currently on holiday in a Caravan in the Reighton N/Yorkshire area. Wi-Fi available, speed is very low. Visited Vodafone Scarborough for options. April shop assistant knew exactly how to fix the issue... See more
Company replied
After having a terrible service trying to get a new contract with tesco mobile we decided to look at prices with vodafone. Tom was super attentive and helpful. Taking handsets off display so we could... See more
Company replied
Excellent service by Tom. He upgraded our broadband and phone Sims and we are only paying A few pounds a month extra, so we are really pleased.To be honest our broadband was absolutely rubbish, but n... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Scarborough
Written by the company
Contact info
13 Westborough, YO11 1UH, Scarbrough, United Kingdom
4.9
Excellent
210 reviews
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Really helpful staff
Went in today to sort Internet fir going abroad walked out with Internet aswell. Staff really helpful and polite. Massive thanks you April x
August 8, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hey James,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The staff were very helpful
The staff were very helpful, n patient with us
Brody and Tom
July 20, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Pauline. Thank you for your review for both Brody and Tom. It's lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good happy with Tom and Brody
July 20, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Elaine. Thank you for your review for both Tom and Brody. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Tom and Brody
Excellent service from Tom and Brody, got exactly what I needed and more.
July 18, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Jamie, It's always good to read such complimentary feedback about our team.
Thanks, The Vodafone Social Media Team
Reply from Vodafone UK - Scarborough
Thanks for letting us know about the awesome service you received today Frances 😊
Thanks, The Vodafone Social Media team
Friendly efficient service
Met as I entered in a very friendly manner.
I knew what handset I wanted prior to entering the store.
Was not given the "hard sell" when I decided to leave and think the offer over.
Both Tom and Leanne were helpful throughout and the process of the purchase was handled efficiently.
I was aware of the £200 cashback but no details on the paperwork were given as to how to claim and entirely my fault that I forgot to ask.
June 22, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Christoph, This is great to see and just how we want our customers to feel when they visit us. Thanks for your awesome review, The Vodafone Social Media Team
Problem solved.
Being of nature years, technology at times has me baffled so what a relief it was to meet an assistant called James.
We explained the issue and he went step by step and carefully and slowly guided us through the process. Thanks again James.
June 26, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi, John,
It's great to hear about your positive experience with James. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
5 star all round.
It's was an easy breeze, leanne was lovely and very efficient and professional.
Happy all round
June 22, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Caitlin. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
EXCELLENT Service at The Scarborough Store
I visited the Scarborough Store today to purchase a new phone. I was served by Olivia who very professional,easy to talk to,answered all my questions & made buying a new phone so easy.
All the data was transferred & I even got an excellent deal for my home phone/broadband package by moving from a very expensive Talk Talk.
My Aunt was also with me & she changed to Vodafone for home phone & Broadband package from a very expensive BT.
Tom the Store Manager was also very helpful & was extremely knowledgeable about everything.
Thank you for a great experience,excellent customer service.
June 20, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Joanne,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service provided by Tom in your…
Great service provided by Tom in your Scarborough branch. Very knowledgeable & explained everything in a simple & understandable manner.
June 13, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Keith,
Thank you for this great feedback! We're delighted to hear it.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Exceptional member of staff
Excellent service with a very professional member of staff Nicole. New exactly what we were looking for and gave us several options then completed the change over of data in a very simple manner.
June 7, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi John,
We really appreciate you taking the time to share this 5 star feedback with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Tom!
Tom provided exceptional service, ensuring a seamless and comprehensible experience. His expertise and professionalism were instrumental in facilitating a positive outcome.
June 4, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Kieran. Thank you for your review for Tom. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom made my interactions so easy and…
Tom made my interactions so easy and stress free!! Amazing manager very happy!!
June 4, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Nicole. Thank you for your review for Tom. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service
Very helpful staff dealing with a complicated alteration to both broadband and phone plans.
June 2, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Tony,
Thank you for your review and great feedback .
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Extremely helpful and knowledgeable staff.
I've been to this store several times since deciding to change my mobile network and Internet provider.
The staff here are very polite and always willing to help, they are also very knowledgeable about the products they sell.
On this particular day, my brother decided he wanted a new tablet. The assistant was more than helpful, and even linked the new tablet to my brothers phone.
Excellent customer service, which I find is becoming increasingly rare these days.
May 23, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Antony. Thank you for your review for the team. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
April superb customer service and very…
April superb customer service and very friendly and went through everything in detail
May 24, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Ricky,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Scarborough
Hi Bernie,
We appreciate your feedback! If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service from Alex
Excellent service from Alex, got me the perfect deal
May 4, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Jacquile,
Thank you for taking the time to share this great feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
MaryAnne
MaryAnne, friendly efficient and knowledgeable answered all of my queries and very helpful
April 10, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Antony. Thank you for your review for MaryAnne. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodaphone shop visit
Had to wait quite a while to be seen (not staffs fault just busy and three staff on)
When serverd Tom was very good,pleasent and got me a good deal.
I wanted to cancel my tablet I no longer use but had to do it online would of been better to be able to do it in the shop. Again not the fault of the staff in the shop.
April 15, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Garry. Thank you for your review for Tom. Minus the wait time, it's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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