Went into my local Vodafone store in Scarborough to get a new phone deal. Previously tried on the Vodafone app, but there was a problem with the server so I couldn't get anywhere. At the store, afte... See more
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Location
Switch location13 Westborough, YO11 1UH Scarbrough, GB
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Currently on holiday in a Caravan in the Reighton N/Yorkshire area. Wi-Fi available, speed is very low. Visited Vodafone Scarborough for options. April shop assistant knew exactly how to fix the issue... See more
Company replied
After having a terrible service trying to get a new contract with tesco mobile we decided to look at prices with vodafone. Tom was super attentive and helpful. Taking handsets off display so we could... See more
Company replied
Excellent service by Tom. He upgraded our broadband and phone Sims and we are only paying A few pounds a month extra, so we are really pleased.To be honest our broadband was absolutely rubbish, but n... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Scarborough
Written by the company
Contact info
13 Westborough, YO11 1UH, Scarbrough, United Kingdom
4.9
Excellent
210 reviews
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What an absolute legend Owen is
What an absolute legend Owen is. My daughter’s phone has not been working for months and nobody could sort it out.
Visited our local branch a number of times and spoke to Craig the manager, who knows everything apparently.
He told us the issue was nothing to do with Vodafone and to go to Apple.
2 handsets, another SIM card later and we still had the same problem.
Spent hours on the phone with Apple on remote, they said it was nothing to do with Apple, it was a SIM card issue.
Rather than go back to Craig at Bridlington, who was less than helpful, we went to Scarborough.
Wow, what a difference in attitude.
Owen has spent the last 3 hours on the phone with Apple, Vodafone tech.
It was a technical glitch with the SIM card, he sorted it.
Can’t thank him enough for his patience, professionalism and attitude.
It should be noted, you have a gem of an employee there!
November 3, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Michelle,
Thanks for letting us know what an amazing job Owen at one of our stores did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
April was very helpful and got me the best deal on my contract
April was able to get us a good deal on my contract and answer questions that I had to ask
November 2, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Wayne,
Thanks for letting us know what an amazing job April did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
April did a great job looking after us
April did a great job looking after us, really took everything into account. The only reason this is not a 5 is the time it takes to sort everything.
October 31, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
It's always good to read such complimentary feedback for one of our team John.
Thanks again, The Vodafone Social Media Team
Super quick, friendly service.
Super quick, helpful and friendly service. We were shown patience with 2 chatty 13 year olds and we left happy with the deals we got. Thankyou :)
October 26, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Laura, Thanks for your awesome feedback. It's great to see we were able to find you some great deals today 😊
All the best, The Vodafone Social Media Team
Nicole was a fantastic sales advisor…
Nicole was a fantastic sales advisor and gave me the answers I was looking for every time I asked a question. Her knowledge was 100% accurate with a pleasant manor.
October 25, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Mick,
This is lovely feedback for Nicole. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Absolutely dismal. Connection issues.
Absolutely dismal. Using my mum's vodaphone connection in the Whitby area I assume it comes under the Scarborough location. Crashed/disconnected at least 3 times this morning. Definitely would not recommend the service on this showing.
It is totally not fit for purpose. Not good enough.
October 23, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Paul,
We know that connection issues can be frustrating and whilst minor disruption is to be expected from time to time, if you are experiencing significant disconnections and issues with the service, please do let the support teams know so it can be investigated.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Scarborough
Hi Kevin,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
Thanks,
The Vodafone Social Media Team
Tom's help to set up broadband in…
Tom's help to set up broadband in difficult circumstances
September 17, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Suzanne. Thank you for your review for Tom. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service
After having a terrible service trying to get a new contract with tesco mobile we decided to look at prices with vodafone. Tom was super attentive and helpful. Taking handsets off display so we could actually feel what they like to hold. Got us a great deal and nothing was too much trouble for him
September 8, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Carla,
This is a great review for Tom. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Wonderful experience with professional…
Wonderful experience with professional patient staff, excellent customer service all round from the moment I was greeted by Tom the manager. April was a really helpful young lady who sorted my new contract with humour and patience and then a young man called TJ helped me recover my emails and had the time to guide me through my new phone
I really appreciate how kind and helpful they all are, an absolute credit to Vodafone. A well deserved pat on the back is needed many thanks to a great team
September 9, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Carol. Thank you for your review for the team. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again for taking the time to write your review Carol,
Vodafone Social Media Team
Scarborough branch April was fantastic…
Scarborough branch April was fantastic as I had a lot of questions thank you for taking the time today. My daughter will be very happy with her new phone.
September 7, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi G Clarkson,
It's great to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
April is awesome she helped me get a…
April is awesome she helped me get a better phone would highly recommend going to Vodafone have given a 5 star review
August 31, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very helpful and friendly staff Tom…
Very helpful and friendly staff Tom helped me decide which plan would be best suited to me nothing was to much trouble great customer service thanks again Scarborough store
August 30, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Sue, Thanks for your lovely review! I'm glad Tom took the time to help you find the deal that suits you best 😊
Thanks again, The Vodafone Social Media team
Vodafone Shop Scarborough - Excellent
On entering the shop, my wife and I were immediately given polite attention.
The assistant, Olivia, listened to our problem and understood immediately. This was so much better than the 191 response.
A direct debit had NOT been linked properly to my P&GPLUS account. She was able to cancel debits and set up a monthly plan at the same cost with absolute friendliness and efficiency.
Data and 'Additional costs' are significantly cheaper than our present plan with EE.
We will transfer our house Broadband to Vodafone in two months time, when our contract term comes free.
Olivia was an absolute pleasure to deal with, and technically competent.
I am 77 years old, an electronics graduate, and well able to judge people.
August 23, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Des,
It's great to hear about your recent experience. Thank you for taking the time to review, and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The young lady was extremely kind
The young lady was extremely kind, very proffessional and knowledgeable and has provided me with information and assistance re my phone for an impending holiday abroad, she had a lovely smile and look forward to seeing her again.
August 19, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Roma, it's so great to see one of our team offered such a great service today. I hope you have an awesome trip 😊
Thanks for your feedback, The Vodafone Social Media team
Tom was really knowledgeable and…
Tom was really knowledgeable and listened to what I needed. He found the best product for me. Thanks tom.
August 12, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Julie!
Thanks for your review. It's great to hear Tom was able to help you. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Exceptional customer service!
I have had reason to visit the Vodafone store in Scarborough following an issue with a new SIM card issued by Vodafone.
Upon each visit to the store I have been seen either immediately or within a few minutes of my arrival.
I have been helped by Tyler and Leanne from this store and both have been exceptional. They were extremely polite and helpful. They are very knowledgeable about the products and services provided, and were very patient with my rather unusual issue!
August 11, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi there,
Thank you for taking the time to leave us a review and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
April very helpful
April was very helpful and understanding in a difficult situation with elderly relative.
August 9, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Tracey,
Thank you for your review and feedback for April.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent personal skills
The staff member understood my problem immediately and was extremely 🙄 and efficient
August 9, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Thanks for the five star review, Barrie. It's great to see the team were able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent customer service from Tom
Tom was extremely professional, polite and helpful, he explained everything regarding the contracts clearly. We are very happy with the excellent service at Vodafone in Scarborough and have been helped by Tom several times each time he has been great!
August 7, 2024
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Louise,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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