I hadn’t updated my phone for 10+ years as I’m a true technophobe!! I had no clue what to do regarding a new contract. I was greeted by Liam, he took his time finding me the most suitable phone and pl... See more
Company replied
Location
Switch location95 High Street, DN15 6LY Scunthorpe, GB
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See what reviewers are saying
Fantastic service by Jordan. Only came in to ask a question about the lottery and walked out with a new phone and a tablet! Well chuffed, definitely would recommend
Company replied
Went in to ask about using my phone abroad caitlin had a look explained to me also said I was due an upgrade of broadband so I came away with a new deal £5 cheaper plus a tablet so can't get better v... See more
Company replied
Went into the high street branch and got a warm welcoming from Jordan. Not sure what I wanted, but he was very helpful and informative. Explained alternatives and what would be best for my needs.... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Scunthorpe
Written by the company
Contact info
95 High Street, DN15 6LY, Scunthorpe, United Kingdom
4.9
Excellent
220 reviews
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Excellent service from Billy
Excellent service from Billy. All sorted.
Thank you very much.
October 4, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hello, Lucy,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Scunthorpe
Hello, Paul,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really happy with the service provided…
Really happy with the service provided by Liam this morning. Transferring from another company for a better deal with new phone.
September 12, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi James,
We’re glad to hear you found the best option for you when visiting Liam in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Scunthorpe
Hi Phillip,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Scunthorpe
Hey Anthony,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tyler transfered my data from my old…
Tyler transfered my data from my old mobile to my new one, very fast and everything went across
August 30, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hey Mary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service as always from Liam at…
Great service as always from Liam at vodafone scunthorpe today. Got a better phone for less money. Thank you
August 24, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hey Ann,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The young lady
The young lady that served us was plight,very helpful and patient with us . Explaining each part as we went through it.
August 9, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Andrew,
Thanks for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Poor customer support for disabled customers
I write this negative review on behalf of my wife. Too explain, yesterday my wife spent over an hour on a further call to ask Vodafone to send an engineer to her mothers house. This she has done several times. She explained her mother has dementia, my wife explained she has power of attorney. My wife (as I was present) was given the run around by Vodafone. She was told she needed a 4 digit pin before they would talk to her as a means of fixing the landline issue. Wife had no idea what the pin would be. To continue to raise a service call the wife was told she had to upload id in terms of her mother, this despite the fact last year my wife and her sister both registered power of attorney with Vodafone. Wife submitted mothers id only to find they won’t accept it. So we stand with no phone (over a week now) for her mother to ring out, no phone for wife to ring her vulnerable mother. A truly poor company who seem to have no idea what caring for trully disabled customers means. If I could give a no star review I would.
Well it’s now the 20th of August. Vodafone promised to sort mother in laws phone line out on the 18th of August. This was weeks after they were informed it wasn’t working, today my sister in law gave notice family are cancelling the contract as Vodafone won’t attend the property to fix the phone line. Appalling service, especially given that a disabled 82 year old has been left without service for weeks. Vodafone, what can I say, other than you don’t support disabled customers. We’re signing up with an alternative provider.
July 26, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hey David, It sounds like your wife was asked to confirm the PIN as security. This is put in place to protect your account from being accessed by anyone but those registered to access it. The PIN would've been one she provided when being registered as having power of attorney last year. I'm sorry to hear she was unable to remember this. She can update her details online by following these steps: https://vodafone.uk/3LHAQDK Or by popping into any Vodafone store with photo ID. You can locate your nearest store here: https://vodafone.uk/storeuk
Thanks, The Vodafone Social Media team
Reply from Vodafone UK - Scunthorpe
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Wonderful to talk to Billie today
Wonderful to talk to Billie today
Very nice guy
July 17, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Thanks for your fab feedback for Bille.
All the best, The Vodafone Social Media Team
Kayleigh and the team were extremely
Kayleigh and the team were extremely
Informative and helpful finding my new SIM only deal. Great service! :)
July 1, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Liam!
I'm glad Kayleigh was able to help. If you ever need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Very satisfied with the service I…
Very satisfied with the service I received from Liam this morning. Put me on a better value deal and sorted out my new phone.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi David. Thank you for your review for Liam. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Liam was great
Liam was great, everything explained to me and new phone sorted out very quickly.
June 24, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Jenny,
It's great to hear about your recent experience and feedback for Liam. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Customer Service
Billy was very helpful and informative, he gave good sound advice to help me choose my phone.
June 3, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Heather,
Thank you for your review. It’s great to hear of your positive experience with Billy. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Billy was very helpful in and efficent…
Billy was very helpful in and efficent in upgrading my phone and explaining the insurance cover details.
June 19, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hey Rhys,
Thank you for sharing this 5 star feedback! We're so happy you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Tyler was very friendly and chatty…
Tyler was very friendly and chatty throughout, very helpful and answered all of my MANY questions. Great service and would definitely recommend x
June 12, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Charlie,
This is such an amazing review for Tyler. It's great to hear you'd recommend us. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Billy was very kind and helpful!
June 3, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Laurentiu,
It's great to hear your feedback for Billy, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service from Tyler
Great service from Tyler. Sorted me a cheaper deal and moved everything across from my old device
May 31, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Robert,
Thank you for your review and feedback for Tyler It's great to hear about your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Scunthorpe
Hi there,
Thank you for taking the time to review and sharing this great feedback for Liam.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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