I hadn’t updated my phone for 10+ years as I’m a true technophobe!! I had no clue what to do regarding a new contract. I was greeted by Liam, he took his time finding me the most suitable phone and pl... See more
Company replied
Location
Switch location95 High Street, DN15 6LY Scunthorpe, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic service by Jordan. Only came in to ask a question about the lottery and walked out with a new phone and a tablet! Well chuffed, definitely would recommend
Company replied
Went in to ask about using my phone abroad caitlin had a look explained to me also said I was due an upgrade of broadband so I came away with a new deal £5 cheaper plus a tablet so can't get better v... See more
Company replied
Went into the high street branch and got a warm welcoming from Jordan. Not sure what I wanted, but he was very helpful and informative. Explained alternatives and what would be best for my needs.... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Scunthorpe
Written by the company
Contact info
95 High Street, DN15 6LY, Scunthorpe, United Kingdom
4.9
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Served by Tyler
Served by Tyler, transfered my data and explained my contract well
May 29, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Kate,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Billy at scunthorpe Vodafone shop as…
Billy at scunthorpe Vodafone shop as been excellent in everything he as done for us. We are elderly and been treated with respect and courtesy
Such a pleasure coming into shop always looked after so well
Been with Vodafone over 16 years now.
Thank you
May 28, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Ralph,
Thanks for highlighting what a great experience you had! We're delighted you've decided to stick with us for over 16 years.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great service from Liam at the…
Great service from Liam at the Scunthorpe store today. Very satisfied!
May 23, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Jacqui,
This is great feedback for Liam. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Liam was very helpful and set up my new…
Liam was very helpful and set up my new Google Pixel 8 for me.
May 18, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Robert,
Thank you for taking the time to review and sharing this feedback for Liam.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very good service
Very good service. Always treated fairly by staff and Liam was very helpful with sorting my upgrade and new broadband.
May 13, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi John,
Thank you for taking the time to leave a review. It's great to hear your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Scunthorpe
Hi Andrew,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Liam was very helpful as always
Liam was very helpful as always. I recommend him 100% very polite valuable member of the Vodafone team ⭐️ ⭐️ ⭐️.
May 10, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Thanks for your review Robert. It's great to hear Liam was so helpful.
Thanks, The Vodafone Social Media Team
Called into store today as I lost my…
Called into store today as I lost my old phone and needed a replacement sim card. Liam was very helpful in sorting this out for me.
April 29, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Grant,
Thank you for taking the time to review your recent experience. It's great to hear your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Customer service
Billy was very helpful and his customer was amazing. Made us feel welcome and very chatty.
April 13, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hey Declan, it's great ot see Billy provided such a memorable service.
Thanks, The Vodafone Social Media team
Liam was really helpful & very…
Liam was really helpful & very professional!
March 23, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Shane,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
He was very polite and helpful
He was very polite and helpful, great service.
March 15, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hey Adrian,
Thank you for your feedback! We really appreciate your 5 star review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Switched off Internet because I not…
Switched off Internet because I not answer the phone and ignore them when they fu.k me up twice.. they wanted to install fiber broadband but never show up twice, so I just lose my money because of day of at work..
February 23, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Andris. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support when needed, especially when it comes to the installation of your broadband. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
It is nice to walk into a Vodafone shop…
It is nice to walk into a Vodafone shop and be treated respectfully, have things explained and to be ask what you want then showing what's available, also making sure what you get is something you understand and need...all the staff including Tyler who dealt with me where kind, respectful, professional and knowledgeable....well done 🙂👍
March 1, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hey Steven,
Thanks for the lovely review and fantastic support for Tyler.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Billy was so helpful
Billy was so helpful, patient and resolved the problem with my phone. Billy is a credit to the Scunthorpe store.
Well done Billy
February 14, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi,
Thanks for your review! It's great to hear you had a positive experience in store with Billy.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Liam was Knowledgeable and helpful.
Liam was Knowledgeable and helpful.
He was able to fulfill our requests.
February 5, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Helen,
Thanks for your review and feedback for Liam.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great help
Quick and easy process to collect phone from store
Thanks Liam
January 18, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Nicola,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent Service
Dealt with by Billy who provided excellent service setting up a new phone contact for both of us.All our data was transferred so we are now up and running.
January 17, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Derrick,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Amazing
Billy in Vodafone was absolutely brilliant in setting up my new phone
January 17, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi Derrick,
Thank you for your 5 star review! We're so glad to hear that Billy managed to sort out your new phone.
The Social Media team are only a message away if you need any help in the future. You can reach out on Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Very impressed with Billy
Very impressed with Billy, clearly a very knowledgeable employee. Very helpful. Hope he can get the visual impairment training as I have 3 of my service users who need new phones or them setting up
January 13, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hi James,
Thanks for your feedback and review for Billy.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Very helpful and kind
Very helpful and kind. Will definitely be returning to this store
January 13, 2024
Unprompted review
Reply from Vodafone UK - Scunthorpe
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.