Vodafone UK - Sevenoaks Reviews 

232
TrustScore 5 out of 5

4.9

122 High Street, TN13 1XA Sevenoaks, GB


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Rated 5 out of 5 stars

Jay at the Vodafone store in Sevenoaks and Zoe from the Bereavement Team made closing a phone account after a family bereavement so quick simple. They were lovely, very helpful, considerate and und... See more

Company replied

Rated 5 out of 5 stars

Visited the store because we needed help with my wife's Vodafone account and new phone. Spoke to Matthew who was extremely helpful and patient. Took time to explain everything. Will definitely be goin... See more

Company replied

Rated 5 out of 5 stars

We went in-store to clarify an issue surrounding our child’s PAYG account. Jay was extremely helpful and help transfer it into a contract attached to an adult and at a tremendous rate. Wonderful, warm... See more

Company replied

Rated 5 out of 5 stars

I had a job lot of accounts, new sims, contracts and new phones to sort out for my business and personal accounts and my children’s mobile accounts . Aaron provided an excellent service and spent seve... See more

Company replied


Company details


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  • 122 High Street, TN13 1XA, Sevenoaks, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

232 reviews

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4.9

All reviews

(232)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good experience with one of the…

Very good experience with one of the workers called Elena! She was very helpful throughout the whole experience. Getting me the best deals, and making my life very much easier. Would definitely recommend her to anyone who comes to Vodafone in Sevenoaks.

May 27, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Dylan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron was v helpful setting me up with…

Aaron was v helpful setting me up with my new address etc. it’s been a long haul but he was efficient & v understanding. Adrienne

May 25, 2026
Unprompted review
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Reply from Vodafone UK - Sevenoaks

Hey Adrienne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay was fantastic

Jay - very helpful and patient. Good advice.

May 23, 2026
Unprompted review
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Reply from Vodafone UK - Sevenoaks

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron was Really good professional and…

Aaron was Really good professional and good all round excellent customer service

May 21, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey James,

Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the store because we needed…

Visited the store because we needed help with my wife's Vodafone account and new phone. Spoke to Matthew who was extremely helpful and patient. Took time to explain everything. Will definitely be going back to see him once my contract with my existing provider finishes. Brilliant customer service.

May 19, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay was extremely knowledgeable and…

Jay was extremely knowledgeable and friendly helped sort a problem out I have been trying to sort on line.

May 19, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay was very helpful and patient

May 16, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron surged me today in the Vodafone…

Aaron surged me today in the Vodafone store in Sevenoaks helping me with Data roaming . Additionally he was able to help me upgrade my children’s two plans who were out of contract saving me money. Aaron was very friendly and professional. Fab service.

May 16, 2026
Unprompted review
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Reply from Vodafone UK - Sevenoaks

Hey Natalie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jayy

Jay. A very professional man who was able to sort out my issues with the minimum of fuss.

May 11, 2026
Unprompted review
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Reply from Vodafone UK - Sevenoaks

Hey Ian,

Thanks for the lovely review and fantastic support for Jay.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Jamill at Sevenoaks Vodafone was very polite, helpful, and offered good advice.

May 9, 2026
Unprompted review
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Reply from Vodafone UK - Sevenoaks

Hey Richard,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena

Elena
Excellent service
Perfect

May 9, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Christopher,

Thanks for the lovely review and fantastic support for Elena.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena gave me excellent service.

Elena gave me excellent service.

May 8, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Frank,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a problem with the apps on my…

I had a problem with the apps on my phone. Aaron sorted the problem instantly, putting my mind at rest, promptly resolving the issue. I can't recommend Aaron high enough.

May 7, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Phillipa,

Thanks for the lovely review and fantastic support for Aaron.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena very good service.

Elena very good service.

May 1, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Jill,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena was brilliant

Elena was brilliant, she helped with finding me an alternative plan that better suited my requirements. 10/10

April 29, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Jose,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena and Jimale

Elena and Jimale . Grateful service from these 2 people.. will definitely come back

April 28, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Kunesegran,

Thanks for the lovely review and fantastic support for Elena.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena was very helpful found me a…

Elena was very helpful found me a cheaper monthly plan. Down loaded all my information. Would use Vodaphone Sevenoaks again.

April 25, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Linda,

Thanks for the lovely review and fantastic support for Elena.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came in to the store as I needed help…

I came in to the store as I needed help with my new phone Aaron served me and the service I have received was absolutely amazing

April 10, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Sherry,

Thanks for the lovely review and fantastic support for Aaron.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron was superb

Aaron was superb. He met all my phone needs swiftly, efficiently and courteously. He also made me aware of vodaphone broadband possibilities.very grateful for his excellent service.

April 10, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Alan,

Thanks for the lovely review and fantastic support for Aaron.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron gave me amazing customer service…

Aaron gave me amazing customer service and gave me a great deal would recommend to anyone

April 9, 2026
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Casey,

Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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