Vodafone UK - Sevenoaks Reviews 

232
TrustScore 5 out of 5

4.9

122 High Street, TN13 1XA Sevenoaks, GB


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Rated 5 out of 5 stars

Jay at the Vodafone store in Sevenoaks and Zoe from the Bereavement Team made closing a phone account after a family bereavement so quick simple. They were lovely, very helpful, considerate and und... See more

Company replied

Rated 5 out of 5 stars

Visited the store because we needed help with my wife's Vodafone account and new phone. Spoke to Matthew who was extremely helpful and patient. Took time to explain everything. Will definitely be goin... See more

Company replied

Rated 5 out of 5 stars

We went in-store to clarify an issue surrounding our child’s PAYG account. Jay was extremely helpful and help transfer it into a contract attached to an adult and at a tremendous rate. Wonderful, warm... See more

Company replied

Rated 5 out of 5 stars

I had a job lot of accounts, new sims, contracts and new phones to sort out for my business and personal accounts and my children’s mobile accounts . Aaron provided an excellent service and spent seve... See more

Company replied


Company details


Contact info

  • 122 High Street, TN13 1XA, Sevenoaks, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

232 reviews

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4.9

All reviews

(232)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Was a great service from Jay

Was a great service from Jay, quick and easy and was able to sort out my contract :)

December 29, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

J was very helpful and found a solution…

J was very helpful and found a solution for my phone problem

December 27, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Margaret,

Thanks for the lovely review and fantastic support for J.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena was very polite

Elena was very polite, helpful and understanding.

December 17, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Colin,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron is amazing got rid off a app for…

Aaron is amazing got rid off a app for me straight away
Sevenoaks always gives great service

December 15, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Janet,

Thanks for the lovely review and fantastic support for Aaron.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron and elena gave excellent service…

Aaron and elena gave excellent service clear and supportive would recommend this branch very pleased with the service

December 5, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hi Robert,

Thank you so much for your wonderful review and the amazing support you’ve shown for Aaron and Elena—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron and Jay were superb

Aaron and Jay were superb, excellent service all around!

December 3, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Jessica,

Thanks for the lovely review and fantastic support for Aaron and Jay.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena excellent service and very…

Elena excellent service and very helpful and a pleasant manner
Thankyou so much

November 29, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Berenice,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay’s service was exceptional

Jay’s service was exceptional, smooth and hassle free and got me a great deal!

November 28, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Kerr,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron was very friendly and helpful

Aaron was very friendly and helpful. Offering me different options. I highly recommend him. Thank you 😀

November 26, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena was absolutely amazing

Elena was absolutely amazing! She was so patient and managed to resolve all my issues. So happy with her services!

November 24, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Andre,
 
Thanks for the lovely review and fantastic support for Elena.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very pleased with elena's services

very pleased with elena's services

November 21, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hey Ray,

Thanks for the lovely review and fantastic support for Elena's.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arran and Jay were absolutely amazing…

Arran and Jay were absolutely amazing helping to sort out a new iPhone for me. They were incredibly patient and supportive and they made swooping data and set up amazingly fast and simple. Thanks so much

November 20, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hi, Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena could not have been more helpful

Elena could not have been more helpful, answered all my questions and assured me the transfer would be easy with no loss of all the important data on my old phone. Thank you, I’ll be back when I have to do another upgrade!

November 13, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron gave me amazing customer service…

Aaron gave me amazing customer service and set my email up

November 13, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay was very helpful in sorting out my…

Jay was very helpful in sorting out my plan.

October 28, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Hi. We're happy to hear that our team member helped sort out your plan. We appreciate you taking the time to leave us this positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena was very welcoming and she…

Elena was very welcoming and she completed the task very quickly and explained all the information very well.

October 22, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Aaron Great help and now I am…

Thank you Aaron Great help and now I am back up and running with my phone.

October 22, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service in store

Excellent service from Aaron. Thank you for all your help and support.

October 9, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elena was very polite & understanding…

Elena was very polite & understanding of my issue. She explained everything very clearly

October 8, 2025
Unprompted review
Vodafone UK - Sevenoaks logo

Reply from Vodafone UK - Sevenoaks

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

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