Ordered an upgrade phone online to collect in store. Wasn't sure how to set it up so asked if the store assistant (Ross) could help. No problem whatsoever, couldn't have been more helpful and at no... See more
Company replied
Location
Switch locationUnit 28 East Mall,Crystal Peaks Shopping Centre, S20 7PQ Sheffield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I called in store at crystal peaks shopping mall and spoke with a chap called Ross about my contract renewal, he took me through the different tariffs and then set me up. His knowledge of them all w... See more
Company replied
Stood waiting for ages before was acknowledged and offered a seat, and told someone would be with us shortly. Once seen service was pretty good and easy enough
Company replied
Walked in and Reece understood what we were looking for in a new phone immediately Came up with quite a few choice and explained everything in detail Worked hard to get us the best deal including... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sheffield Crystal Peaks
Written by the company
Contact info
Unit 28 East Mall,Crystal Peaks Shopping Centre, S20 7PQ, Sheffield, United Kingdom
4.9
Excellent
363 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone Upgrade, amazing service
I went in today with the plan of getting a Samsung S26 ultra. Not only did Paul sort everything out he supported me in trading in my current phone with a massive discount off. Thanks Paul you were great and I left with the phone I really wanted for less than I pay now. I've been with Vodafone for 20+ years and won't be moving.
July 3, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Tracey,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional people like Chris has he…
Professional people like Chris has he was really helpful and kind at Crystal Peaks
July 1, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Tyler
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Chris was very professional and great…
Chris was very professional and great customer service
July 1, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Nathan,
Thanks for the lovely review and the fantastic support you’ve shown for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris was amazing
Chris was amazing, made everything easy to understand
July 3, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Nathan,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Popped in to Vodafone today
Popped in to Vodafone today, got sat down with a young man called reece, turned out to be a nice guy, answered all questions we had, got us the best deal he could for a new tablet, absolutely great service 👍 and a respectable young man thanks very much 👍
July 2, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Danny,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reece was brilliant
Reece was brilliant. True and honest advice for me and my situation.
July 2, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Tom,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Experience
Had an excellent and quite informative experience with Reece, he was so patient and definitely knew his stuff and even pointed me in the best direction from what I was thinking of getting. So glad I took his advice.
July 2, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hi, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
The young chap Reece explained…
The young chap Reece explained everything so succinctly even a old luddite like myself understood his customer service skills are brilliant .
June 25, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Satisfaction
Last Monday(15th. June), my husband and I visited Vodafone Crystal Peaks, Sheffield. My husband opened an account, having close one with another phone company. The service that I’ve had has always been very acceptable, and I’ve been with Vodafone for several years.
The assistant who attended us on Monday was exceptionally good. He is called Reece
June 15, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Anne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Such an understanding fella🙂helped me…
Such an understanding fella🙂helped me sort out problems i was experiencing with my phone in a pleasant way!
June 19, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Sandra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5* experience from Paul
Paul at the Crystal Peaks branch in Sheffield provided excellent customer service in resolving a problem with my broadband disconnection, ensuring that the call centre understood the issue and will reimburse me for the days I have been incorrectly charged for.
He was friendly, helpful and took time to understand the problem and get to a clear resolution with clear documentation to prevent any further issues.
A big thank you for all your help, Paul, and for putting the customer first - I left feeling like you really cared about me and my needs.
June 13, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reece provided excellent customer…
Reece provided excellent customer service and was not a pushy sales person. Gave good information on plans available.
June 13, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Ian,
Thanks for the lovely review and fantastic support for Greece. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Reece
Excellent service from Reece. Very professional, friendly and helpful. He made leaving EE and moving to Vodafone pain free and as quick as possible.
He helped us claim our free gift, going above and beyond.
Thank you Reece
June 12, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from chris at crystal…
Excellent service from chris at crystal peaks vodaphone shop.
CDH-00000
SBL-10000
May 29, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey James,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I've been with Vodafone for 20 years…
I've been with Vodafone for 20 years plus so I'm loyal to company
Went in today to sort my new upgrade Ross who I've met before was brilliant from start to finish got my monthly payment down also did my wife's phone at same time ,I will be back in September to sort a new phone for my self ...
June 6, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Sara,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris was very helpful and very kind
June 3, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Fran,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chris crystal peaks
Chris crystal peaks
excellent customer service needs a raise and a higher position 5 stars
June 2, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Gail,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Friendly staff
The salesmen Paul at crystal peaks was very helpful and knowledgeable. Helped us find the best deal.
June 2, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Peter,
Thanks for the lovely review and fantastic support for Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reece was awesome he talked me through…
Reece was awesome he talked me through loads of options and worked out the best for my usage
May 31, 2026
Unprompted review
Reply from Vodafone UK - Sheffield Crystal Peaks
Hey Nick,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.