We had a very distressing situation where a household member had unknowingly not paid bills, resulting in a single mother & 2 children’s’ phones being cut off. Awaas & Hassan at Vodaphone Solihull sp... See more
Company replied
Location
Switch location25 Crescent Arcade Touchwood, B91 3GZ SOLIHULL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came into store because my phone had an issue where there was a virus and multiple pop ups on my screen which stopped me from accessing messages and calls. Met with Ricardo instore who got Waasi to he... See more
Company replied
Called into the Solihull shop just to enquire about our plans. William welcomed us in and reviewed all our numbers. And discovered that we qualified for some new line tariffs through our loyalty. Expl... See more
Company replied
Raihan was a very competant adviser who was a most valued member of staff. Iwas well satisfied with his services and he went above and beyind in helping mr navigate to a new phone due to my old phone... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Solihull Crescent Arcade
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
25 Crescent Arcade Touchwood, B91 3GZ, SOLIHULL, United Kingdom
5.0
Excellent
718 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a very distressing situation…
We had a very distressing situation where a household member had unknowingly not paid bills, resulting in a single mother & 2 children’s’ phones being cut off. Awaas & Hassan at Vodaphone Solihull spent more than 2 hours with us to resolve the situation. Would have given them 25 stars. Helpfulness well above and beyond call of duty.
February 23, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Granny Pam,
Thanks for the lovely review and fantastic support for Awaas & Hassan. It's always nice to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
William was absolutely amazing!!!
William was absolutely amazing!!!! Stayed late to get everything sorted for us with no complaints. Super friendly. Very knowledgeable. Best experience!
February 20, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Kristin ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
William was really helpful and efficient
William was really helpful and efficient
February 18, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Been in today to Vodafone store and the…
Been in today to Vodafone store and the Sales advisor William provide such a great help in advising me on my package and saving me money.
February 18, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Yvonne,
Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zee was great help in store!
February 18, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Andrew,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waasi was very quick and efficient…
Waasi was very quick and efficient service. Problem solved, far more helpful than Vodafone customer service online or phone. Thank you!
February 17, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Gail,
Thanks for the lovely review and fantastic support for Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Called into the Solihull shop just to…
Called into the Solihull shop just to enquire about our plans. William welcomed us in and reviewed all our numbers. And discovered that we qualified for some new line tariffs through our loyalty. Explaining everything to us and saving us some money at te same time Very pleased with the service. Thank you
February 15, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Adrian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service
Great service, William help transfer all my data and setup my new samsung mobile
February 14, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Mr Mckeown,
Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waasi was great
February 9, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Alan,
Thanks for the lovely review and fantastic support for Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Waasi was very helpful
Waasi was very helpful, very polite,credit to the company
February 9, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Hobbs,
Thanks for the lovely review and fantastic support for Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hassa has been fantastic and saved me a…
Hassa has been fantastic and saved me a lot of money on my Pay Monthly deal, he was very informative and really enthused to help me.
February 7, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Tidbury,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hassa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waasi has been a pleasure to deal with…
Waasi has been a pleasure to deal with and has helped me reduce my monthly costs drastically giving me the best deals
February 7, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
Thanks for the lovely review and fantastic support for Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Waasi made my experience extremely…
Waasi made my experience extremely pleasant. Thank you
February 7, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Natalie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service in store with Zee
February 5, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Barbara,
Thanks for the lovely review and fantastic support for Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zee did my upgrade and it was exactly…
Zee did my upgrade and it was exactly what I was looking for. Smooth journey!
February 5, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Gerry,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience
Great experience, very informative and Ray was able to help me save some money on both my phone and broadband bill
February 5, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
Thanks for the lovely review and fantastic support for Ray.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Zee was kind to help me upgrade.
February 4, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Eileen,
Thanks for the lovely review and fantastic support for Zee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Zen was amazing!
Zen was amazing, she really looked after us and was so helpful and friendly. Thankyou!
January 31, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Rose,
Thanks for the lovely review and fantastic support for Zen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got a new phone S25 Ultra
Got a new phone S25 Ultra, bad @ ss phone, William set me up all working out the shop. Cool bro, mad respect 🙏
January 22, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Anthony,
Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from…
Excellent customer service from vodafone staff member nane waasi.
January 22, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Richa,
Thanks for the lovely review and fantastic support for Nane waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.