We had a very distressing situation where a household member had unknowingly not paid bills, resulting in a single mother & 2 children’s’ phones being cut off. Awaas & Hassan at Vodaphone Solihull sp... See more
Company replied
Location
Switch location25 Crescent Arcade Touchwood, B91 3GZ SOLIHULL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came into store because my phone had an issue where there was a virus and multiple pop ups on my screen which stopped me from accessing messages and calls. Met with Ricardo instore who got Waasi to he... See more
Company replied
Called into the Solihull shop just to enquire about our plans. William welcomed us in and reviewed all our numbers. And discovered that we qualified for some new line tariffs through our loyalty. Expl... See more
Company replied
Raihan was a very competant adviser who was a most valued member of staff. Iwas well satisfied with his services and he went above and beyind in helping mr navigate to a new phone due to my old phone... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Solihull Crescent Arcade
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
25 Crescent Arcade Touchwood, B91 3GZ, SOLIHULL, United Kingdom
5.0
Excellent
718 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely fabulous friendly helpful…
Absolutely fabulous friendly helpful went beyond her job role to help me, Zeyneb is highly recommended as management material
Helen
March 3, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waasi was a real gent and I would not…
Waasi was a real gent and I would not have switched without him. Top man and knows his stuff
March 3, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Musa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Went in to Vodafone and met a wonderful…
Went in to Vodafone and met a wonderful chap called Waasi. He went above and beyond and assisted me with all my queries. Great job.
March 2, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Heather,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
William made it very easy to upgrade…
William made it very easy to upgrade and simple. Great fast service. Thank you
February 28, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Kiriakos,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Zeyneb & Mo excellence service
Zeyneb, can not fault the service provided, extremely friendly and delivered the best deal for myself honestly brilliant would recommend anyone.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Alfie,
Thanks for the lovely review and fantastic support for Zeyneb.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you very much Wassi
Thank you very much Wassi! - a special shout out to you for your professional service and welcoming service.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Chan
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wasim was such a pleasure to assist me…
Wasim was such a pleasure to assist me with my enquiries and has been very helpful and he has such great customer skills
February 28, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Tameka,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a great experience at Vodafone…
I had a great experience at Vodafone thanks to Zeyneb. She was incredibly helpful and patient while assisting me with getting my SIM card set up. She explained everything clearly, made the whole process quick and stress-free, and ensured I understood all the details before I left.
Her friendly attitude and professionalism really stood out. It’s always refreshing to receive such excellent customer service. Thank you, Zeyneb, for your outstanding help!
February 28, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really helpful
Really helpful, friendly and positive, despite some complicated requests and issues with changes to the account.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Julia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly service
Friendly service, everything explained simply and thoroughly.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Sean,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
William was superb and help set up my…
William was superb and help set up my phone
February 27, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Tony,
Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely amazing
Absolutely amazing, William sorted out my home broadband and new Apple Watch ⌚️
February 28, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Patricia,
Thanks for the lovely review and fantastic support for William.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zeyneb & Hassan greeted me with…
Zeyneb & Hassan greeted me with exemplary customer service, made me feel welcome & at ease.
Their thorough understanding of technical specifications & contractual options ensured a swift & seamless process - with the competitive packages available I left with more than what I came in for!
Big thank you to them for their time & amazing customer service.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Alex,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Waasi top g!
Short, sweet and simple. Waasi is a top G! Had everything boxed off for me in a quick and efficient manner. No time wasting or beating around the bush.
February 27, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Daniel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Great service in-store!
I had an excellent experience at Vodafone thanks to one of their in-store team members (Hassan) who took the time to walk me through the features and technology of the iPhone 17 and the different versions. From the moment I asked for help, they were patient, knowledgeable, and genuinely enthusiastic about making sure I understood what makes this device stand out.
They explained everything clearly — from the upgraded camera system and performance improvements to the display technology and battery enhancements — breaking down the technical details in a way that was easy to understand without feeling oversimplified. I especially appreciated how they tailored the explanation to how I actually use my phone day-to-day, highlighting features that would matter most to me rather than just listing specifications.
What really stood out was their professionalism and honesty. There was no pressure to rush or upsell — just helpful, informative guidance that made me feel confident in my decision. It’s rare to find someone who combines strong product knowledge with such a friendly and approachable attitude.
Thanks again, great in store staff!
February 27, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Zeeshan,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Just want to take a moment to…appreciate Hassan
Just want to take a moment to appreciate the customer service of Hassan from Vodafone gave me excellent advice and help. I would highly suggest dealing with Hassan when there. He provided me and my wife with great deals putting his full effort into allowing us to leave happy.
February 26, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Umer,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I want to give a huge shout-out to Hassan Hussain for the incredible support he gave me at Vodafone. Hassan has been absolutely amazing from start to finish—professional, patient, and genuinely committed to helping me with everything I needed.
He explained everything so clearly, made sure I understood all my options, and went the extra mile to make the whole process simple and stress-free. It’s rare to find someone who truly cares about providing great service, but Hassan does exactly that.
Vodafone is lucky to have someone like him. I couldn’t be happier with the help I received—thank you, Hassan!
February 27, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone solihull
Waasi was very nice and helpful, would definitely got to him everytime
February 27, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Thomas,
Thanks for the lovely review and fantastic support for Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Zeyneb provided 5 star service and…
Zeyneb provided 5 star service and completely understood my needs as a customer from the outset. Thank you so much!
February 26, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Life saviours at the 10th hour!
The two in store on 24th february at 5.30 were fantastic. I had a stressful situation regarding payment issues and it stated id missing payments when I hadnt and they were able to advise me quickly, appropriately and efficiently. Wouldn't recommend to go back to them anytime!
February 24, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Lauren,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.