We had a very distressing situation where a household member had unknowingly not paid bills, resulting in a single mother & 2 children’s’ phones being cut off. Awaas & Hassan at Vodaphone Solihull sp... See more
Company replied
Location
Switch location25 Crescent Arcade Touchwood, B91 3GZ SOLIHULL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came into store because my phone had an issue where there was a virus and multiple pop ups on my screen which stopped me from accessing messages and calls. Met with Ricardo instore who got Waasi to he... See more
Company replied
Called into the Solihull shop just to enquire about our plans. William welcomed us in and reviewed all our numbers. And discovered that we qualified for some new line tariffs through our loyalty. Expl... See more
Company replied
Raihan was a very competant adviser who was a most valued member of staff. Iwas well satisfied with his services and he went above and beyind in helping mr navigate to a new phone due to my old phone... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Solihull Crescent Arcade
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
25 Crescent Arcade Touchwood, B91 3GZ, SOLIHULL, United Kingdom
5.0
Excellent
717 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I met waasi at Solihull and he was very…
I met waasi at Solihull and he was very pleasant, polite ans very helpful. He gave me plenty of time to discuss my issue and he listened to me very patiently and sorted all my issues. I hope Vodafone employees more people like this guy and that's the truth
March 18, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Deb,
Thanks for the lovely review and fantastic support for Waasi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waasi was Quick
Waasi was Quick, efficient and offered a good service and a great deal
March 18, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Sue,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
ZEE helped me purchase my new phone
ZEE helped me purchase my new phone, thanks!
March 18, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hi Primrose,
Thank you so much for your wonderful review and the amazing support you’ve shown for Zee—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
I spoke to Zee today who found us a…
I spoke to Zee today who found us a really good deal. She was really helpful and kind ❤️
March 16, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
We spoke to Zee today
We spoke to Zee today. She was really helpful and understanding. Found us the best deal
March 16, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Sophie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from William who upgrade…
Great service from William who upgrade my SIM card at a great price
March 13, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Yol,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Waasi was extremely helpful in the…
Waasi was extremely helpful in the Solihull store. Excellent service!
March 11, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hassan was amazing helped me out…
Hassan was amazing helped me out massively !
March 10, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Geoff,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hassan was an excellent employee
Hassan was an excellent employee, very interested,helpful and efficient. You should be pleased to have him in your team.
March 10, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hi Ellen,
Thank you so much for your wonderful review and the amazing support you’ve shown for Hassan —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Andy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Waasi was extremely helpful and…
Waasi was extremely helpful and friendly, thank you very much.
March 9, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Wiktoria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really helpful guidance from William…
Really helpful guidance from William meant I got a great deal on my new phone.
March 8, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Susanne,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service from wassi
Brilliant service from wassi,
Thank you very much
March 7, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Ben,
Thanks for the lovely review and fantastic support for Wassi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Steven,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Kathy,
Thanks for the lovely review and fantastic support for Wassi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Solihull Crescent Arcade
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Zeyneb helped me set up my new iPad in…
Zeyneb helped me set up my new iPad in store. Thank you for your service and patience.
March 4, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by Zee who made us feel…
I was served by Zee who made us feel very welcome and explained everything very well.
March 4, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by Zee who helped me and…
I was served by Zee who helped me and the wife upgrade our plans. Great service
March 4, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely fabulous friendly helpful…
Absolutely fabulous friendly helpful went beyond her job role to help me, Zeyneb is highly recommended as management material
Helen
March 3, 2026
Unprompted review
Reply from Vodafone UK - Solihull Crescent Arcade
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.