Sukhvinder was incredibly helpful and went above and beyond with getting our wifi and SIM cards set up. Our address wasn’t working because of a system issue but Sukhvinder worked tirelessly over two d... See more
Company replied
Location
Switch locationSu11a Upper Level , West Quay Shopping Centre, SO15 1QD SOUTHAMPTON, GB
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Alessia was amazingly helpful when setting up my daughter first phone and spent time Explaining sim only bundles and getting us the right deal. Super friendly and great with kids. Would highly recomm... See more
Company replied
Came in about 2 weeks ago I really needed help to sort out a new sim after loosing my phone at a local theme park Jake was brilliant I honestly can not thank him enough
Company replied
Tk was very helpful when i needed help with my phone on the 24th august after Apple couldn’t help sorted me a upgrade and made the process simple thank you again !
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Southampton West Quay
Written by the company
Contact info
Su11a Upper Level , West Quay Shopping Centre, SO15 1QD, SOUTHAMPTON, United Kingdom
4.9
Excellent
401 reviews
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Great customer service
Dillon was very helpful and friendly. Made the process easy and I’m very happy with my experience.
August 1, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Ruby,
Thanks for the lovely review and fantastic support for Dillon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Harry on the door was excellent
Harry on the door was excellent, informative.
July 31, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Frank,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
Hey Bernard,
Thanks for the lovely review and fantastic support for Kam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent customer service
We recently visited Vodafone and had the best customer service experience. Sam Mafia was absolutely excellent—friendly, knowledgeable, and incredibly helpful throughout the whole process. They took the time to answer all of our questions, made everything easy to understand, and ensured we left completely satisfied. It's rare to receive such outstanding service these days, and Sam is a real credit to Vodafone. Thank you for making our visit such a positive experience. Highly recommended!
July 25, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Southampton West Quay
Hey Hannah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tk very professional and easy to…
Tk very professional and easy to communicate with
July 23, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Nigel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sam C was excellent from the moment we…
Sam C was excellent from the moment we started speaking it was clear he knew the best deals available and within minutes walked away with a brand new phone! Will definitely be returning to get my partner a new phone in a couple months!
July 17, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Sam,
Thanks for the lovely review and fantastic support for Sam C.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam is a great asset for the company
Sam is a great asset for the company, super knowledgeable and very helpful to make a right decision
July 17, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Zoltan,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Needed a temporary sim card and Alessia…
Needed a temporary sim card and Alessia helped us. Happy with service
July 14, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Romuald,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Alessia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Davey was helpful
July 14, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dillion was really helpful
Dillion was really helpful. Took the time to listen to my needs as a customer and did everything he could to facilitate. Walked away with an upgrade and saved money across all my plans in the process. Thank you Dillion, I walked out a very happy customer!
July 13, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
SIM only deal
Required SIM only deal, TK was very helpful and welcoming, dealt with my request efficiently, pleased with the service I received, thank you.
July 7, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Susan,
Thanks for the lovely review and fantastic support for TK.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited the Vodafone shop in…Southampton West Quay
I visited the Vodafone shop in Southampton West Quay today and was served by Sukhvinder The customer service was excellent and they helped to bring my monthly bill down considerably. I was also impressed by the repair service and phone recycling available. Thank you for such a fast, smooth and professional service!
July 11, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Lucinda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely amazing personal service
Absolutely amazing personal service. The staff in Vodaphone Southampton couldn’t do enough to help and I had the best assistance and advice . I am impressed with their knowledge and support and I have been a customer for years and never had such great help- thank you and a special shout out to TK who was amazing and an asset to you
July 9, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Denise,
Thanks for the lovely review and fantastic support for TK. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very grateful for the service and help…
Very grateful for the service and help from Graham and Jake last week in the Southampton branch. I had been putting off upgrading my phone after a bad experience in the Vodafone shop a few years ago. To my delight, Vodafone seem to have taken on board that it is better to listen to the customer rather than to patronise them. I left with an appropriate phone for my needs and comprehensive advice about transferring data and trading in my old handset. Many Thanks.
July 2, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Katy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sukhvinder was very helpful and great…
Sukhvinder was very helpful and great service instore
July 7, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Vicky,
Thanks for the lovely review and fantastic support for Sukhvinder. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I found Alessia very helpful and sorted…
I found Alessia very helpful and sorted out my problem efficiently. No hesitation in using the service in the future.
Thanks to Alessia.
July 3, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey Len,
Thanks for the lovely review and fantastic support for Alessia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tanaka was great
Tanaka was very helpful, went through everything and all the information
July 2, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey,
Thanks for the lovely review and fantastic support for Tanaka.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Harry helped me understand my phone…
Harry helped me understand my phone storage. Very helpful, knowledgable. Great service.
June 28, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dillion was very helpful helped me…
Dillion was very helpful helped me setup broadband.
June 15, 2026
Unprompted review
Reply from Vodafone UK - Southampton West Quay
Hi Gregory , thank you so much for your wonderful review and the amazing support you’ve shown for Dillion , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
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