Vodafone UK - Southampton West Quay Reviews 

401
TrustScore 5 out of 5

4.9

Su11a Upper Level , West Quay Shopping Centre, SO15 1QD SOUTHAMPTON, GB


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Rated 5 out of 5 stars

Sukhvinder was incredibly helpful and went above and beyond with getting our wifi and SIM cards set up. Our address wasn’t working because of a system issue but Sukhvinder worked tirelessly over two d... See more

Company replied

Rated 5 out of 5 stars

Alessia was amazingly helpful when setting up my daughter first phone and spent time Explaining sim only bundles and getting us the right deal. Super friendly and great with kids. Would highly recomm... See more

Company replied

Rated 5 out of 5 stars

Came in about 2 weeks ago I really needed help to sort out a new sim after loosing my phone at a local theme park Jake was brilliant I honestly can not thank him enough

Company replied

Rated 5 out of 5 stars

Tk was very helpful when i needed help with my phone on the 24th august after Apple couldn’t help sorted me a upgrade and made the process simple thank you again !

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Southampton West Quay

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Su11a Upper Level , West Quay Shopping Centre, SO15 1QD, SOUTHAMPTON, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

401 reviews

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4.9

All reviews

(401)

41,418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alesdia was brilliant at helping me in…

Alesdia was brilliant at helping me in the Store today. With regards with my phone.

March 4, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Caroline,

Thanks for the lovely review and fantastic support for Alesdia.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kaz B

Kaz, great service

March 4, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Ian,

Thanks for the lovely review and fantastic support for Kaz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rachel was very helpful today

March 3, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Helena,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sukhvinder was very helpful instore

Sukhvinder was very helpful instore

March 3, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Janette, ​

Thanks for the lovely review and fantastic support for Sukhvinder. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Needed help setting up my phone tk was…

Needed help setting up my phone tk was efficient and very helpful!

March 1, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Cas,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A big thank you to Chloe

A big thank you to Chloe. Highly recommended. She explained everthing up front and made porting to Voda very easy and even popped in on her day off to have my PAC sorted. Due to this, I had it live before the weekend. My partner is now going to Voda on the back of Chloe's help and professionalism. Thanks again.

February 12, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey,

Thanks for the lovely review and fantastic support for Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

TK helped me with my upgrade and was…

TK helped me with my upgrade and was very fast and helpful

February 14, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Chelsea,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dillion helped me with the matter I…

Dillion helped me with the matter I needed. He made my contract lower and that bests suit me. He explained everything in detail and clear

February 12, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Emily,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service no pressure really helpful

I came into store after being let down by the EE store who I was with. TK greeted me in a friendly manner and didn't try to start selling. Made the procees nice an straight forward. Great service. Would recommend and make sure you deal with TK

February 12, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Stewart,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sukh was very helpful to with my upgrade

Sukh was very helpful to with my upgrade

February 2, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Carl,

Thanks for the lovely review and fantastic support for Sukh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kam was excellent

Kam was excellent, helped with Broadband Set up !

February 10, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Marilyn,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you ever so much

Thank you ever so much! Very Satisfied with Alessia! Very pleased

February 10, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey there,

Thanks for the lovely review and fantastic support for Alessia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alessia

Alessia, is very friendly and helpful. She assisted me very well.

February 9, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey John,

Thanks for the lovely review and fantastic support for Alessia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Every time I have come into store I…

Every time I have come into store I have coincidently been served by Kaz
Very helpful, knowledgable and reassuring to be advised by. He knows his products. Thank you for yr support

February 9, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hi Michele,

Thank you so much for your wonderful review and the amazing support you’ve shown for Kaz—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alessia was very helpful and gave us a…

Alessia was very helpful and gave us a great deal

February 8, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Lewis,

Thanks for the lovely review and fantastic support for Alessia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rachel was extremely helpful when we…

Rachel was extremely helpful when we looked to upgrade our phone plans. Rachel answered all our questions and was able to help us save money on our phone bill !

February 5, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Rachel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kaz great service

February 5, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with Kaz

Very happy with Kaz

February 5, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Patricia,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

None

Kaz was brilliant

February 4, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey Paul,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam in West Quay Vodafone was really…

Sam in West Quay Vodafone was really polite and helpful would definitely recommend.

February 1, 2026
Unprompted review
Vodafone UK - Southampton West Quay logo

Reply from Vodafone UK - Southampton West Quay

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

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