Vodafone UK - Southend on Sea Reviews 

536
TrustScore 5 out of 5

4.9

148 High Street, SS1 1JX Southend On Sea, GB


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Rated 5 out of 5 stars

Abbas was very friendly and helpful on our visit to the Southend store. He made sure we were happy with our purchase and agreement and tried his best to enable us to leave with the best option. Never... See more

Company replied

Rated 5 out of 5 stars

Sunil made us feel very welcome and was very helpful, he helped me escape EE and made my monthly payments cheaper, he was also amazing help with my misses in upgrading her phone, 10/10 service Mr Suni... See more

Company replied

Rated 5 out of 5 stars

Hi I am with Vodafone for so many years, but today I have visited your Southend on sea , high street store for my query and meet one of Advisor mr.Taranjit who has helped us and Advised to upgrade my... See more

Company replied

Rated 5 out of 5 stars

I accidentally linked my phone to my son’s new phone whilst it was charging and couldn’t send or receive calls. Couldn’t sort this out at home as I didn’t know I’d done this until I had to drive into... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Southend on Sea

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 148 High Street, SS1 1JX, Southend On Sea, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

536 reviews

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1-star

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4.9

All reviews

(536)

40,969 reviews in the last 12 months

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Rated 5 out of 5 stars

Shoutout to Abbas

Abbas was very friendly and helpful on our visit to the Southend store. He made sure we were happy with our purchase and agreement and tried his best to enable us to leave with the best option. Never had a bad experience when coming here.

August 12, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Kelly,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Abbas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Jakub transferred data from our old phones seamlessly and hassle free. Great stuff

August 8, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

Thanks for the lovely review and fantastic support for Jakub.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Easy collection

Easy collection, friendly service.

August 5, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Kirsty,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

The customer service at Vodafone Southend was good and prompt. Abbas was very thorough and explained everything well and answered all of my questions

August 5, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Tracey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great and freindly customer service

Great and freindly customer service from Sunil, every question answered and sorted quickly and took time to explain everything

August 4, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sunil made us feel very welcome and was…

Sunil made us feel very welcome and was very helpful, he helped me escape EE and made my monthly payments cheaper, he was also amazing help with my misses in upgrading her phone, 10/10 service Mr Sunil deserves a raise for sure

August 4, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful & great service

July 30, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Carol,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas was very helpful

Abbas was very helpful, frievdy and explained everything clearly 💖

July 24, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Helen,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service
Answered all my questions and suggested best phone and plan for me.

July 20, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey John,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sunil was really helpful

Sunil was really helpful, solved all my queries.

July 17, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Paul,

Thanks for the lovely review and fantastic support for Sunil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Very nice and easy to understand

Very nice and easy to understand. Took time and had patience. Helped find the best deals. Very good customer service.

July 11, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Grew,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got a Vodafone broadband connection the…

Got a Vodafone broadband connection the employee with turban helped me with the best plans and he was very helpful cheers

July 10, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Kiran,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas was very helpful

Abbas was very helpful. He set me up with two broadband deals and gave me the best offers. His customer service was excellent and I would recommend him as a great employee.

July 9, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Fatiha,

Thanks for the lovely review and fantastic support for Abbas.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The experience was good and staff…

The experience was good and staff member very helpful

July 8, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Shane,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience

Good experience

July 7, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Rahul,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Singh has been very helpful and very…

Singh has been very helpful and very supportive today

July 6, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Jayne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Great experience, The support assistant named ASH explained me all the term and conditions clearly and help me to pick the best plan for me.

Thanks

July 5, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Hasan,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ash.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everything was explained very clearly- great service

Everything was explained very clearly . Great service and would definitely recommend!

July 4, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Detail and support

Attention to detail and great support

July 4, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very considerate and knowledgeable.

Very considerate and knowledgeable.

July 3, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey David,

This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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