We had a great experience with Marina & Abbas. Highly recommended. It’s a shame the phone wasn’t in store 😭.
Company replied
Location
Switch location148 High Street, SS1 1JX Southend On Sea, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Abbas was very friendly and helpful on our visit to the Southend store. He made sure we were happy with our purchase and agreement and tried his best to enable us to leave with the best option. Never... See more
Company replied
Marina, Abbas and Mo were very helpful today when I went into the store with lots of questions. Very professional and efficient.
Company replied
I accidentally linked my phone to my son’s new phone whilst it was charging and couldn’t send or receive calls. Couldn’t sort this out at home as I didn’t know I’d done this until I had to drive into... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Southend on Sea
Written by the company
Contact info
148 High Street, SS1 1JX, Southend On Sea, United Kingdom
4.9
Excellent
552 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ash is wonderful lady
June 29, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Spencer,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Southend on Sea
Hey Greg,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hi I am with Vodafone for so many…
Hi I am with Vodafone for so many years, but today I have visited your Southend on sea , high street store for my query and meet one of Advisor mr.Taranjit who has helped us and Advised to upgrade my and my wife’s contract alongside Broadband as well. He is the best person to guide and advise, we are highly grateful for his help.
June 27, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Harshad,
Thanks for the lovely review and fantastic support for Taranjit.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
All my queries were resolved and helped…
All my queries were resolved and helped me throughout the process, Sunil was really friendly and very knowledgeable.
June 27, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
"Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Sunil was very helpful
Sunil was very helpful. Very polite young man. Sorted by query efficiently
June 27, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Jennifer,
Thanks for the lovely review and fantastic support for Sunil.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
A new contract efficiently sorted out by Singh. Thank you. …
Singh the young nan who served me was polite, good humoured,well informed and made everything very clear for me, including future price rises.
He was very efficient and made the whole process very easy.
A real pleasure to deal with him.
June 27, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
"Hey Keith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
All my queries were resolved
All my queries were resolved, very friendly..
June 26, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
"Hey Franklin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Went their to get my sim ported
Went their to get my sim ported, the sales team was very professional and helpful, great service.
June 26, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Bhavishyat,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service with Singh
June 26, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
"Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Very helpful man
Very helpful man, Singh, who told me about a couple of contract options and explained them. Once I'd made my choice, the paperwork was completed quickly. Well done Singh!
Always get excellent service in the Southend on Sea shop. Today was the same.
June 25, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Sheena,
Thanks for the lovely review and fantastic support for Singh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Southend on Sea
Hey Neil,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Singh was really helpful with the…
Singh was really helpful with the process
June 24, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hi Karen, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
Good service
Sunil was extremely helpful and very patient at Vodafone Southend Branch.
June 24, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Christine,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Southend high street Vodafone customer…
Southend high street Vodafone customer care service is very efficient. This is my 2nd visit and both times, the team over there, especially Jakub and Abbas has been very helpful, patient and sorted out the issue with their expertise. Would definitely recommend them for anyone struggling to find a solution to their phone, sim or broadband concerns.
June 20, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Arya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mr Jacob is who you need to get your…
Mr Jacob is who you need to get your problem solved at Vodafone Southend-on-Sea
June 20, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Andrzej,
Thanks for the lovely review and fantastic support for Jacob. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Abbas was very helpful and…
Abbas was very helpful and knowledgeable, so we now understand things much better
June 18, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Brenda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very excellent customer care
Very excellent customer care, helpful and friendly and very knowledgeable in products and services offered and recommended to customers.
Keep it up!
June 12, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Emily,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone not working
I accidentally linked my phone to my son’s new phone whilst it was charging and couldn’t send or receive calls. Couldn’t sort this out at home as I didn’t know I’d done this until I had to drive into the Vodafone shop in Southend. A lovely young man called Singh helped sort out my phone and restore all my details and data and gave me some information from My account to possible upgrade it. What a lovely helpful man.
June 9, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Suzanne,
Thanks for the lovely review and fantastic support for Singh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service and very friendly and…
Great service and very friendly and helpful
June 6, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Marco,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great service...wonderful helpful…
Great service...wonderful helpful agent...Mr Singh....100%.
June 5, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.