Vodafone UK - Southend on Sea Reviews 

552
TrustScore 5 out of 5

4.9

148 High Street, SS1 1JX Southend On Sea, GB


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Rated 5 out of 5 stars

We had a great experience with Marina & Abbas. Highly recommended. It’s a shame the phone wasn’t in store 😭.

Company replied

Rated 5 out of 5 stars

Abbas was very friendly and helpful on our visit to the Southend store. He made sure we were happy with our purchase and agreement and tried his best to enable us to leave with the best option. Never... See more

Company replied

Rated 5 out of 5 stars

I accidentally linked my phone to my son’s new phone whilst it was charging and couldn’t send or receive calls. Couldn’t sort this out at home as I didn’t know I’d done this until I had to drive into... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Southend on Sea

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 148 High Street, SS1 1JX, Southend On Sea, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

552 reviews

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4.9

All reviews

(552)

40,694 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer care

Abbas was exceptionally, took his time to rectify my concerns and showed me more options. Excellent customer care will be referring family and friends.

May 23, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

Thanks for letting us know what an amazing job Abbas did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taranjit was very helpful and explained…

Taranjit was very helpful and explained everything clearly.

The service was excellent

May 23, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely excellent help from my…

Absolutely excellent help from my Vodafone assistant. EXTREMELY SATISFIED

May 22, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience was lovely

My experience was lovely. The lady that attended to me is Ash and she is very thorough and friendly. Thumbs up for the good service

May 19, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and helpful

May 16, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Lorraine,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic, the advisor was really helpful and friendly. He was also happy to assist when I changed my mind once or twice.

May 16, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Kerry,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

sunil and Taranjit were really helpful

sunil and Taranjit were really helpful, helped me throughout the process and understand my new phone.

May 15, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Jim,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Good service

Finally confirmed that my addresses have been changed on the main system, giving me peace of mind.

May 14, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Couldn't be more helpful

May 11, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Thomas,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service

Very polite, informative and helpful.

May 10, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Samir,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ash was very helpful and kind

Ash was very helpful and kind. Gave us the best deal.

May 9, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Patricia,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

ABBA was most helpful too me today in…

ABBA was most helpful too me today in the Vodafone shop in Southend brach so much so l have a new iPhone thank you Denise Sherman

May 8, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Denise,

Thanks for the lovely review and fantastic support for Abba.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience at Vodafone

Had a great experience at Vodafone
Very friendly staff Zara was very professional and helpful

May 7, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Heather,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service

May 6, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Kim,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ash is wonderfull lady

Ash is wonderfull lady. She helped me with my problems. Listened to me patiently and treated me very well.

May 6, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Colin,

Thanks for the lovely review and fantastic support for Ash.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2l

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ash gave me the best help and sim plan

April 26, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Stephen,

Thanks for the lovely review and fantastic support for Ash.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very nice man

Very nice man
We are tea happy to be served by ABBAS
LOVELY TO MEET HIM
VERY SATISFIED 😘👍

April 24, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Sharon,
This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Service Abbas was a great…

Fantastic Service Abbas was a great help and his advice was very good 👍
A++++++++

April 23, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly customer service

Friendly customer service. Abbas explained everything clearly and gave us many options.

April 23, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Janine,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have met Mr

I have met Mr. Vetus at the Store and he was extremely helpful and he sort out my WiFi connection.

April 20, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hi Tintu 🙂I'm glad your problem was resolved with some helpful service from Mr. Vetus. If you ever need any help from us in the future you know where we are. Liam

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