We had a great experience with Marina & Abbas. Highly recommended. It’s a shame the phone wasn’t in store 😭.
Company replied
Location
Switch location148 High Street, SS1 1JX Southend On Sea, GB
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See what reviewers are saying
Abbas was very friendly and helpful on our visit to the Southend store. He made sure we were happy with our purchase and agreement and tried his best to enable us to leave with the best option. Never... See more
Company replied
Marina, Abbas and Mo were very helpful today when I went into the store with lots of questions. Very professional and efficient.
Company replied
I accidentally linked my phone to my son’s new phone whilst it was charging and couldn’t send or receive calls. Couldn’t sort this out at home as I didn’t know I’d done this until I had to drive into... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Southend on Sea
Written by the company
Contact info
148 High Street, SS1 1JX, Southend On Sea, United Kingdom
4.9
Excellent
552 reviews
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Excellent service from Vetus
I visited the Vodafone Southend store to renew my airtime plan, and Vetus made the entire process incredibly smooth and hassle-free. His experience really showed, he was knowledgeable, efficient, and ensured everything was handled seamlessly. Excellent service!
April 16, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Joel,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sunil was really helpful and friendly.
Sunil was really helpful and friendly.
Solved all my queries…
April 15, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Val,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Visited Vodafone Store Southend to…
Visited Vodafone Store Southend to upgrade my phone Vetus was brilliant
April 15, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sunil was rwally hepfull and friendly
Sunil was rwally hepfull and friendly. Solved all my queries.
April 13, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Vyvienne,
Thanks for the lovely review and fantastic support for Sunil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer care.Executed product…
Good customer care.Executed product information very clear
April 11, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Tatenda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Abbas was great visit was perfect…
Abbas was great visit was perfect thanks job done swiftly
April 10, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Anne,
Thanks for the lovely review and fantastic support for Abbas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Abbas at Southend Vodafone’s was very…
Abbas at Southend Vodafone’s was very helpful, expert and patient with our concerns. I feel so relieved as he sorted it all. I even called customer service but they couldn’t help only Abbas did managed. I think he needs a complimentary.
April 10, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Wonder service with Vodafones staff…
Wonder service with Vodafones staff Abbes!
April 10, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Gabriel,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Came in to store to get small…
Came in to store to get small ammendment to contact, left with both an upgrade to all services I get from Vodafone and at a way better price fnaf I was paying before.
Abbas sorted my original request straight away, then offered to arrange better deals for all my other services.
Very happy with my experience
April 9, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I visited the Southend branch today to…
I visited the Southend branch today to resolve a billing issue and received exceptional assistance from Sunil. The matter has been fully resolved, and I commend him for his patience, positive demeanor, and professionalism. His customer service was outstanding.
April 6, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Yuliana
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
sunil was very helpful
April 4, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey scarlett
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Magical service
Magical service, stoped my original plan for a better mobile WiFi and better priced.
Vetus was Great.
April 1, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing experience
Amazing experience, vetus was extremely helpful and knowledgeable. He saved my day. I left the store very happy. I definitely recommend Vetus.
March 31, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hi Sebastian,
Thank you so much for your wonderful review and the amazing support you’ve shown for Vetus—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
mr tekin
great customer service and approach feom Aisha today, happy as l have achieved all of my requirements
March 27, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Fatih,
Thanks for the lovely review and fantastic support for Aisha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sunil was really helpful and solved all…
Sunil was really helpful and solved all my queries.
March 22, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Bernard,
Thanks for the lovely review and fantastic support for Sunil.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So much hassle trying to set up new phone
Went in to collect my new iPhone which I was paying for them to set up and transfer everything from my old phone. They were unable to do it because of possible connection problems? Anyway, I was sent off to do it myself and told it would be simple,
However, it transpires I need a QR code which I haven’t got and wasn’t told about at the shop.
I’ve tried to ring Vodafone but told there is no one to help me with set up.
I’ve tried to set up an account for help but they don’t recognise my phone number and DOB!
When I try to transfer from my existing phone it tells me I need to contact Vodafone but they refer me back to log in which they can’t.
So, now I will have to make another trip into town to try and get sorted.
I’m tempted to just cancel and go elsewhere.
March 20, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Catherine,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Friendly & helpful service
Friendly, professional & knowledgable service from Ellis.
March 18, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Gemma,
Thanks for the lovely review and fantastic support for Ellis.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Southend on Sea
Hey Oseni,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful and polite and helped make…
Very helpful and polite and helped make for a stress free upgrade
March 14, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Jonathan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The man was very welcoming and helpful
March 13, 2026
Unprompted review
Reply from Vodafone UK - Southend on Sea
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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