Beth was extremely patient with me in store today. I really am not confident with technology but Beth talked me through everything, had the patience of a saint with me whilst she helped me back-up my... See more
Company replied
Location
Switch location60 Chapel Street, PR8 1BZ Southport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Adele was very helpful and helped me with getting my new sim, she was very friendly and got me the best deal possible.
Company replied
Today I visited Vodafone in Southport with problems I had with my cellphone. Kathy Ferguson at Vodafone Southport branch helped me sort out all my problems with her assistance, patience and guidance.... See more
Company replied
I went in today and was renewing my contract which is complicated as I have my 3 children's phones on my contract as well as my own. Kathy was so helpful and it took her over an hour but nothing was t... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Southport
Written by the company
Contact info
60 Chapel Street, PR8 1BZ, Southport, United Kingdom
4.9
Excellent
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lost Phone Upgrade - TY Jess!
A big shout out to Jess who was so helpful with sorting me out with a new phone following the loss of my old one. Jess has excellent Customer Service skills and went above and beyond with her help and advice on the options available to me to get a new phone and Contract. Thank-you Jess! :))))
February 22, 2025
Unprompted review
Reply from Vodafone UK - Southport
Hi Annie,
What incredible feedback for Jess! Thanks for letting us know. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Brilliant customer service!
I went in to change my account and Adele helped me. She was absolutely brilliant, set my mind at ease and really helped me through the process. Would definitely recommend and ask for Adele!
February 27, 2025
Unprompted review
Reply from Vodafone UK - Southport
Hi Maddie,
We're so grateful for your positive feedback for Adele! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Brilliant service from Paul in…
Brilliant service from Paul in Southport. Helped me with moving my home broadband and sorting me out a new tablet. Very pleased.
February 24, 2025
Unprompted review
Reply from Vodafone UK - Southport
Hi. Thank you for your review for Paul. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolute brilliant service from Paul
Absolute brilliant service from Paul. Very helpful and courteous with our upgrade. Very patient too.
February 17, 2025
Unprompted review
Reply from Vodafone UK - Southport
I'm glad to see Paul was so helpful and patient. Thanks for your feedback. All the best, The Vodafone Social Media Team
Went to the Vodafone store in Southport…
Went to the Vodafone store in Southport to get home broadband. Abi was great! She explained everything so clearly and made the whole process as easy as possible. Would highly recommend going into the store as the service was great!
February 8, 2025
Unprompted review
Reply from Vodafone UK - Southport
Hi Jessica. Thank you for your review for Abi. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Easy to follow kind and caring and…
Easy to follow kind and caring and helpful
Server was caleb
January 25, 2025
Unprompted review
Reply from Vodafone UK - Southport
Hi Luke,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Southport
Hi Robert,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Jordan was really helpful setting up my…
Jordan was really helpful setting up my new phone
January 18, 2025
Unprompted review
Reply from Vodafone UK - Southport
Hi Anthony,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
The Southport team are excellent
The Southport team are excellent, always so helpful. And Jess was just the same.
Great experience all round.
January 11, 2025
Unprompted review
Reply from Vodafone UK - Southport
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Great service
Thanks to Jess for all the help in choosing a new phone and plan. Have had great service today
January 11, 2025
Unprompted review
Reply from Vodafone UK - Southport
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Caleb was great in helping me pick out…
Caleb was great in helping me pick out a new phone today.
January 11, 2025
Unprompted review
Reply from Vodafone UK - Southport
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Excellent service from adele
January 8, 2025
Unprompted review
Reply from Vodafone UK - Southport
Hi Kevin. Thank you for your review for Adele. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service was really great and…
The service was really great and helpful, Paul couldn't help me enough. Fantastic service and glad to be a loyal long term Vodafone customer, well done .
December 29, 2024
Unprompted review
Reply from Vodafone UK - Southport
Hi Chris. Thank you for your review for Paul. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Southport
Hi Kev,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Throughout the whole phone process…
Throughout the whole phone process which included a failed order and a lot of messing around Adele was superb. She’s is a credit to the Vodafone company :)
December 17, 2024
Unprompted review
Reply from Vodafone UK - Southport
Hi Ian. Thank you for your review for Adele. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First class service from Paul and Caleb…
First class service from Paul and Caleb in southport. I'm joining from O2 and I'm very impressed so far with what I've experienced.
December 16, 2024
Unprompted review
Reply from Vodafone UK - Southport
Hi Janice,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Friendly conversation
Friendly conversation. Great knowledge of products.
December 7, 2024
Unprompted review
Reply from Vodafone UK - Southport
Hi Steven. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service I experienced today
Fantastic service I experienced today. Jess was really helpful
December 1, 2024
Unprompted review
Reply from Vodafone UK - Southport
Hi Peter. Thank you for your review for Jess. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service
Patient and friendly service I have visited this branch many times would recommend!
November 27, 2024
Unprompted review
Reply from Vodafone UK - Southport
Hi Jeana,
Thanks for your review for our store. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great help from Paul and Adele in…
Great help from Paul and Adele in store. Always happy with the service in Southport whenever i go in there. Top marks.
November 27, 2024
Unprompted review
Reply from Vodafone UK - Southport
Hi Soner and Jo,
Thanks for your kind words and taking your time to share the experience in store with Paul and Adele. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.