Vodafone UK - St Albans Reviews 

423
TrustScore 5 out of 5

5.0

4 The Broadway, St Peters Streett, AL1 3LH St Albans, GB


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Rated 5 out of 5 stars

Had the best experience with Amz today in store at the St Albans branch!! Made the whole process super easy and he was super happy sending as much time as I needed to go through all of my options!! -... See more

Company replied

Rated 5 out of 5 stars

Amz from the St Albans Vodafone branch has been amazing. Helped me sort out my late mother’s mobile contract, whilst also helping me save lots of money on my current contact. Lovely man, very helpfu... See more

Company replied

Rated 3 out of 5 stars

We didnt get phone with good credit score, and we were unhappy, we have been served by Nafisa from st albans

Company replied

Rated 5 out of 5 stars

Excellent service by Amz - Provided us a great Bundle deal on a new phone and tablet. Very Patient and trustworthy. Highly recommended.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - St Albans

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 The Broadway, St Peters Streett, AL1 3LH, St Albans, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

423 reviews

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5.0

All reviews

(423)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service very helpful thanks alot

Good service very helpful thanks alot. Amz was great in sorting my incoming calls problem

June 6, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Mark,

Thanks for the lovely review and fantastic support for Amz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A very friendly and efficient service

A very friendly and efficient service. Product knowledge for my needs was excellent

June 4, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Tristan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very polite and respectful

Very polite and respectful, helpful service. Went above and beyond to forceful my requirements when I visited the store.

June 3, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service, thank you!

Amz was incredibly friendly, helpful, and clearly informed me of all available options when upgrading my device. Brilliant customer service! Really positive experience and would highly recommend Vodafone, St Albans.

June 2, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mujahid and Mafisa employees of the month 🌟

Mujahid and Mafisa helped so much. They solved my issue and even helped with a new contract I wasn’t aware of. Honestly they made what is normally a bit of a chore an absolute pleasure, bringing the vibes and big smiles - impressive knowledge of everything Vodafone! Thank you both for your help (and making my day!)

May 28, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa at the St Albans branch was…

Nafisa at the St Albans branch was professional and the most helpful person I have dealt with in along time. Her knowledge of what would be the best contract for me and my husband was so good. She took her time explaining everything.

May 22, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was very efficient and super…

Nafisa was very efficient and super helpful could not recommend her enough. Amazing amazing

May 21, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Liz,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was in a complete fog with my mobile…

I was in a complete fog with my mobile phone and thankfully met Nafisa at Vodafone in St Albans who sorted everything out for me - with ease may l add!! Thank you so very much!!

May 21, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Amanda,

Thanks for the lovely review and fantastic support for Nafisa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful and gave excellent…

Extremely helpful and gave excellent guidance by Amazon and mutzy. Provided great price on new SIM only plan.

May 21, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Richard,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really personable service

Really personable service, flexible and helpful. Couln't recommend them more highly.

May 20, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Anon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nafisa was very helpful and friendly

May 20, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Martin

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome Efforts from Mutzy

Awesome Efforts from Mutzy, Amz and Farhan who assisted in setting up our devices. Thank you guys.

May 15, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey,
Thanks for the lovely review and fantastic support for Mutzy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farhan was very knowledgeable and…

Farhan was very knowledgeable and professional ,really helped me with the issue I had. Thanks a lot

May 12, 2026
Unprompted review
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Reply from Vodafone UK - St Albans

Hey Armela,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service Solving phone issues

Excellent Service Solving phone issues. Very polite.

May 12, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Cliff,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We went in to change our contract

We went in to change our contract and had great service with kind and helpful employees. Amz, Mutzy and Farhan were wonderful and I would highly recommend.

May 9, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Thomas,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had three workers called Mutzy, Farhan & Amz

We had three workers called Mutzy, Farhan, Amz they were so kind and informative and gave us a great experience

May 9, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey William,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic help can't say highly enough…

Fantastic help can't say highly enough about the support we received from Amz

May 6, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Richard,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Amz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Assistance in saving money…

Fantastic Assistance in saving money overall by Amz and Farhan. So helpful and polite compared to Vodafone Hemel Hempstead. I highly recommend the Vodafone St Albans Store

May 5, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Irene,
Thanks for the lovely review and fantastic support for Amz and Farhan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farhan was brilliant and efficient with…

Farhan was brilliant and efficient with his work and saved money on my bills

May 5, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Roy,

Thanks for the lovely review and fantastic support for Farhan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great friendly service

Great friendly service. Highly recommended. Farham brilliant Manager.

May 5, 2026
Unprompted review
Vodafone UK - St Albans logo

Reply from Vodafone UK - St Albans

Hey Jake,

Thanks for the lovely review and fantastic support for Farham.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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