Vodafone UK - Staines Reviews 

152
TrustScore 5 out of 5

4.9

93 High Street, TW18 4DP Staines, GB


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Rated 5 out of 5 stars

Sanj and Ketan were more than accommodating. We weren’t sure what to get phone and plan wise but Sanj talked us through the differences. We left the shop satisfied we had bought the right plan and new... See more

Company replied

Rated 5 out of 5 stars

Sanj & Mourya were absolutely amazing! I just moved to the UK. Day 1 and they got me connected with fiber broadband and mobile service! I couldn’t be happier. And at an amazing rate. Great location he... See more

Company replied

Rated 5 out of 5 stars

I would really reccomend this branch in Staines, Sanj helped me close my account and gave me good information regarding options of using broadband while in between moving houses. He was patient, kind... See more

Company replied

Rated 5 out of 5 stars

I just visit a week before (Vodafone Staines) regarding SIM plan,Mr. Sanj gives me a lot of suggestions and better options to choose. He also tell me some more promotions just like insurances,broadban... See more

Company replied


Company details


Contact info

  • 93 High Street, TW18 4DP, Staines, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

152 reviews

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4.9

All reviews

(152)

41,964 reviews in the last 12 months

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Rated 5 out of 5 stars

Swayem was brilliant

Swayem was brilliant, really friendly and attentive. Answered all questions needed! Very helpful.

February 14, 2026
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was at vodafone Staines to pick my…

I was at vodafone Staines to pick my phone and I was really happy with Anoch assistance, patient , advised me what to do and went above and beyond to ensure I understood the process and policy.

February 11, 2026
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey Tom,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service

January 26, 2026
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey Jack,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best customer service

Best customer service

January 26, 2026
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey Westley,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mourya

Mourya, great customer service and took good care of me.

January 24, 2026
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey Maggie,

Thanks for the lovely review and fantastic support for Mourya.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mourya has made the experience great

Mourya has made the experience great, efficient and easy to understand. Great customer service.

January 24, 2026
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey Nesu,

Thanks for the lovely review and fantastic support for Mourya.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very honest and extremely helpful

They helped me out straight away and answered all my questions appropriately and were very honest with me. I had a previous bad experience at another store who refused to sell me a phone.. this store were amazing and very kind

December 14, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Guys have been great with a lot of…

Guys have been great with a lot of knowledge and efficient!

December 1, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey *CUSTOMER NAME*,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We were at this store today

We were at this store today, and the guys who were assisting us were very attentive, friendly, and welcoming. They explained everything about the plan and gave very helpful suggestions.

November 29, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey Gracielli,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Moruya was very helpful and made our…

Moruya was very helpful and made our interaction with vodaphone 👍🏼

November 29, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey Ali,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Today we went to Vodafone Staines

Today we went to Vodafone Staines, where we got the same amazing service as usual. We were served by Swayen, very clear, knowledgeable, and in 40 mins we left with everything sorted.

November 16, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mourya went above and beyond today

Mourya went above and beyond today, he saved me a fortune. Well done

November 1, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hi. We're happy to hear that you had such a positive experience! We appreciate your acknowledgment and are so glad we could assist you today. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good service

October 26, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mourya was great today

Mourya was great today. He helped me to sort out my issues and also was keen to offer his opinion about the best way to sort everything out

October 26, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hi. We appreciate your wonderful review and are so glad to hear about the support you received. It means a lot to us that your issues were resolved effectively. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

October 26, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sanj really helped us out with finding…

Sanj really helped us out with finding the best deal and helping my daughter find the best value for her money and got her the phone she wanted. He made the experience realy easy and smooth sailing.
Thank you.

October 20, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service friendly…

Excellent service friendly knowledgeable and asset to the Vodafone

September 25, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey Dignan,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’m really delighted with Good customer…

I’m really delighted with Good customer service and great help! Vodafone is the best phone provider. I would never change Vodafone for any other phone provider!

September 25, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey Davydov,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am very happy and thankful because…

I am very happy and thankful because the agent Mourya was very helpful when I had a lot of trouble for my mobile phone. I loved the service from Vodafone staines and also I also had a small education about my phone and made my phone more secure and my conversation was very nice.

September 25, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

Hey Alexandra,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Review

Very friendly staff, some processes will take longer depending on what you have done, very helpful with backing up or transferring devices, couldn't recommend enough to everyone

August 16, 2025
Unprompted review
Vodafone UK - Staines logo

Reply from Vodafone UK - Staines

We're glad to hear that our staff was friendly and helpful during the backup and transfer process. We value your recommendation!
Vodafone Social Media Team

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