Vodafone UK - Stroud Reviews 

210
TrustScore 5 out of 5

4.9

56 High Street, GL5 1AS Stroud, GB


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Rated 5 out of 5 stars

Everyone is always lovely to at Stroud Vodafone. Dan, in particular, is always so helpful and efficient and a pleasure to deal with.

Company replied

Rated 5 out of 5 stars

Dan in your Stroud store. Absolute diamond. Personable, encyclopaedic, friendly, solution focused, and unflappable. Dan is an outstanding employee, if I could give him an award myself, I certainly wou... See more

Company replied

Rated 5 out of 5 stars

Informed by text of significant increase in monthly cost of sim only contract at the end of 2 year contract. Went into Stroud Vodafone spoke with Zaid and Soheila. They could not have been more helpfu... See more

Company replied

Rated 5 out of 5 stars

I went in to Vodafone today to upgrade my son’s phone. I do dread upgrading due to some issues in the past, but Dan has been fantastic. The upgrade was seamless, straightforward and fast. Whilst doing... See more

Company replied


Company details


Contact info

  • 56 High Street, GL5 1AS, Stroud, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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1-star

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4.9

All reviews

(210)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Greet customer service

When I entered the store I was greeted by Kieren Reeves who helped me find exactly what I was looking for. Very polite and very helpful

June 27, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Callum. Thank you for your review for Kieren. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was professional

Jamie...very professional and helpful. Made everything go very smoothly.

June 27, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Gerard. Thank you for your review for Jamie. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was helpful

Jamie was fantastic and the service was perfect as always.

June 27, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Morgan,

Thanks for the great feedback for Jamie, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Beats online experience by a mile

Tom was super helpful, informative with out being patronising.
He made the whole stressful business of getting a new phone easy and got a brilliant deal.
I’d tried to sort it myself online- won’t be doing that again!!

June 19, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi, Elizabeth,

It's great to hear about the positive experience which you had with Tom. We appreciate you taking the time to write in a review.

If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service at the Vodafone store in…

Great service at the Vodafone store in Stroud, Dan was so attentive and got me the best deal!

June 20, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Ella,

Thank you for your review. It’s great to hear of your positive experience with Dan. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service adding a new line and…

Excellent service adding a new line and broadband. Would highly recommend!

June 15, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Ian,

Thanks for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dan VF Stroud fantastic service

Thanks a lot for the quick and professional contract arraignment. Tailored and adjusted with no time. Thanks a lot

June 8, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Anton,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly approachable and…

Very friendly approachable and supportive

May 23, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Lisa,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was so helpful talking us through…

Dan was so helpful talking us through both phone purchase and the plan.
Very polite and helpful.
Would highly recommend.

May 22, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Shaun,

These are lovely kind words of feedback for Dan. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Very useful

Spoke with Dan. He was very helpful and made the experience smooth and helpful.

May 22, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Aaron,

This is lovely feedback for Dan. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Dan was fantastic and patient serving…

Dan was fantastic and patient serving us today! Very knowledgeable and kind!!

May 22, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Ellie,

This is a great review for Dan. Thanks for sharing this here. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Kieran has done a fantastic job serving…

Kieran has done a fantastic job serving me in Stroud, lovely chap who took good care of me, assisting me every step of the way!!

May 18, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Giuseppe. Thank you for your review for Kieran. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very helpful

Jamie was very helpful, friendly , and efficient and excellent.

May 17, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Maggie,

Thanks for the amazing feedback regarding your experience with Jamie!

If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Dan in Stroud

Dan couldn’t have been more helpful and friendly - explained the options clearly and suggested the best for me without trying to sell me the more expensive. Process of changing over was all very smooth.

May 9, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Caroline,

Thank you for your review and great feedback for Dan. It's great to hear your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful,very patient

Wonderful,very patient

April 23, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Lindie,

Thank you for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was extremely helpful when I needed…

Dan was extremely helpful when I needed help with my charging port issues. Absolutely fantastic customer service and great conversation

March 26, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Mr Blake,

This is such a great review for Dan. Thanks for sharing.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Really patient and helpful staff

Really patient and helpful staff, explained so well, and went out of their way to help me when my phone malfunctionned.

March 16, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was very friendly and helpful when…

Dan was very friendly and helpful when we upgraded my husband's phone

March 22, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

I didn't really know what phone package I was looking for, but Dan was brilliant in explaining everything & finding the right phone for me. He was very helpful & knowledgeable.

March 7, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Nicola,

Thank you for your review and great feedback for Dan.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I purchased my phone with Charlie in…

I purchased my phone with Charlie in the Stroud branch. Charlie dealt with my query really well and gave me all of the information that I needed. Thank you Charlie

March 4, 2024
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Thanks for your awesome feedback for Charlie. It's great to see they made upgrading such a pleasure.
Hope you're loving your new phone.
Thanks, The Vodafone Social Media team

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